Paul Capoccia Email & Phone Number

Scranton, PA, US

Dunmore, Pennsylvania, United States

The Brain Trust is a game developer that provides esports and management enthusiasts with a realistic esports management exprience. We're developing the first true realistic esports simulation experience - hire the coach, trade the players, and change the price of the hot dog.

Solving problems and helping organizations facilitate future problem solving across project planning/management needs, process development, and data structuring.

Scranton, Pennsylvania, United States

Scranton, Pennsylvania, United States

- Overseeing, project managing, and maintaining client projects and relationships for positive outcomes- Managing Monday.com, Proposify, Asana, and other internal systems- Creating and maintaining process through templates and documentation- Copyediting and proofing collateral- Being involved with company social media- Monitoring data integrity and Zapier.

Scranton, Pennsylvania, United States

Scranton, Pennsylvania, United States

Teaching courses for the Spring 2023 semester:- MKT 105 Principles of Marketing- ACC 220 Financial & Managerial Accounting- COM 125 Effective Speaking

Remote

• Working in CPQ to help facilitate company-wide Sales goals
• Supporting Sales Team user onboarding and their usage of applications like Chorus, Domo, and Outreach
• Creating various automations in Flows, developing solutions through custom objects, and utilizing various Salesforce integrations and middleware to solve for company-wide issues
• Identifying, gathering, and documenting user requirements and needs through user stories
• Project managing the needs for departments beginning to use Salesforce like our internal Customers for Life team
• Implementing company-wide interdepartmental feedback loops to assess needs and issues constantly and consistently

• Identifying, gathering, and documenting user requirements and needs through user stories
• Creating various automations in Flows and solutions through custom objects including a customer reference system
• Implementing company-wide interdepartmental feedback loops to assess needs and issues constantly and consistently
• Creating, managing, and maintaining a support ticket system through ClickUp and Salesforce
• Standardizing data retroactively and proactively across the company
• Documenting system processes and architecture through Guru for items like Flows and Workflows

• Freelanced with Penn Foster to copyedit for diversity, equity, and inclusion language as well as day-to-day freelance copyediting and proofing
• Worked with a client looking to bridge her design company experience into a fully established, individual professional coaching business

Scranton, Pennsylvania, United States

• Oversaw the creation of the esports program from initial planning and $1M Esports Center construction and budget management through first season activities and onboarding of all student-athletes and hiring of.
• Coached and facilitated all operations for the Overwatch team, including but not limited to scheduling and running practices and scrimmages and competing in weekly matches for a second-place season finish in inaugural.

Scranton, Pennsylvania, United States

• Updated, edited, and proofread materials such as exams and lessons
• Served as a project specialist to expedite delayed or impromptu assignments
• Worked in the Teamwork Desk ticketing system to correct errors and update exams

• Worked as an esports commentator, producer, tournament admin, and more across four continents
• Presented at the National Junior College Athletic Association Esports' Summer Conference 2020 on introducing students to commentating esports matches: “Casting 101: Turning Students and Players into Casters”

Scranton, Pennsylvania, United States

• Developed and led through academic approval an 18-credit esports track at the College
• Produced and implemented business plans to renovate an existing theater space into a convertible esports arena and other program and physical expansions
• Developed blueprints and conducted research on creating the college's own esports collegiate conference
• Advised on esports program social media content, streams, broadcasts, and more

Scranton, Pennsylvania Area

• Held Math Center office hours and set up individual tutoring sessions with students

Scranton, Pennsylvania Area

• Coached and scheduled practices, matches, and alternate match schedules for both teams
• Broadcasted and commentated live matches for various teams in the esports program
• Participated in other esports program functions including the in-house esports podcast

Scranton, PA

• Maintained student information system (SIS) builds for assets, lessons, courses, and programs
• Managed project deadlines and timelines and created replicable, scalable templates for various workflows
• Prioritized and delegated thousands of tasks from Teamwork Desk tickets
• Led training of new hires department-wide for various systems and led a team of individuals within Digital Assets
• Completed online exam revisions and performed quality checks for materials, courses, exams, and bills of material
• Supported projects including learning platforms management, content migration, and client content customization

Scranton, PA

• Troubleshot student issues and corrected them to ensure a quality online experience
• Assisted with entering, managing, and reporting on status of technology support tickets
• Completed online exam revisions and performed quality checks for online materials, courses, exams, and bills of materials
• Prepared and deployed streaming versions of audio/visual files, including course videos and recorded lectures and webinars, to the student’s online experience
• Created, exported, and processed web PDFs, online supplements, and other content and media files

Scranton, PA

• Edited study units, exams, and other educational materials during production

Scranton, PA

• Led foundation efforts to implement an all-encompassing social media strategy

Scranton, PA

• Wrote stories for the Lifestyles section including preview and feature pieces

Marywood University

• Organized events and promoted the Airtime video chat app at Marywood University

Scranton, PA

• Social media curator and manager for the Munley College of Liberal Arts and Sciences
• Assistant to the Program Director of the Physician Assistant program

Scranton, PA

• Fulfilled these roles with the student-run The Wood Word newspaper at Marywood University:- Assistant Opinion Editor, Community Editor: spring 2017- Assistant Sports Editor: spring 2016- Opinion Editor: fall 2015.
• Within these roles, I also functioned as a photographer, event organizer, and mentor. I won four national awards which are listed in the awards section.

Scranton, PA

• Developed and implemented a full year social media strategy
• Created content pieces for TecBridge social media outlets
• Assisted start-up companies with their social media strategies and content

Scranton, PA

• Managed volunteer staff of software engineers and IT developers
• Created local team of tournament video game players that competed across PA and NJ
• Developed and oversaw the creation of company concepts, mission, financial and legal infrastructure, vision, and relationships
• Placed second with business plan in the 2016 TecBridge Business Plan Competition

Scranton, PA

• Coordinated educational and criminal clearances for faculty, staff, and students
• Performed office duties like answering phones and transferring calls, responding to emails, organizing and distributing mail, and sending out letters to applicants

Master Of Communication Arts (M.A.), Media Management

Primary focuses: entrepreneurship and startups, small team leadership, and journalism Cumulative GPA: 3.975 Full unofficial transcript.

Bachelor Of Arts (B.A.), English

English B.A., Mathematics minor Cumulative GPA: 3.713 Full unofficial transcript available upon request.