Alex Pace Email & Phone Number

Toronto, Ontario, Ca

Overseeing the implementation of operational revenue improvement projects including:- the next iteration of Loopio's Customer Health Score (Data Driven)- Gainsight PX ImplementationIdentifying improvements to current workflows & closing gaps in our systems and processes through automation & user enablementProviding support on day-to-day questions and requests via Loopio ticketing support for our Go-To-Market Teams (Deal Desk)

Toronto, Ontario, Ca

Overseeing the implementation of operational revenue improvement projects including:- the delivery & execution of Loopio's upgrade to Gainsight NXT for Loopio including project scoping, planning, and strong communication across both internal & external business stakeholders - the development & rollout of Loopio's Digital Customer Success (CS) Program delivering digital communication to over 200 customers- the creation of a Customer Health Score, a metric used by Loopio to measure how at risk a customer is of churning- the launch of Loopio's Master Data Management, the foundational information assets that are crucial for the operations of an organization that drive enhancing decision-making, improving operational efficiency, and maintaining data integrity Drove change management to shift Revenue Operations from a supporting resource to a strategic partner for our Go-To-Market teams (Marketing, Sales, and Customer Experience) though the establishment of Loopio's Steering Committee and challenging leaders to prioritize business-driving initiatives Identified improvements to current workflows & closing gaps in our systems and processes through automation & user enablementProviding support on day-to-day questions and requests via Loopio ticketing support for our Go-To-Market Teams (Deal Desk)

Toronto, Ontario, Ca

Extensive experience building trust with with Loopio customers through a partnership focused on driving long term successProven record of managing key metrics that feed into team based goals around retention, growth, and advocacyDeveloped creative strategies and process improvements to increase customer engagement, drive growth, reduce churn, and produce Loopio advocates

Toronto, Ontario, Ca

Build meaningful relationships with customers through engaging communication which in turn will develop meaningful plans that feed their long term goalsPartner with the dedicated Customer Enablement Manager to ensure a seamless transition from onboarding to our nurture phaseManage key metrics that feed into team based goals around retention, growth, and advocacy

Newmarket, On, Ca

Responsible for analyzing and leveraging foodservice data to help develop successful business strategies for multiple clients (foodservice manufacturers)• Partnered with up to 10 large-scale clients at a time providing key insights on the foodservice industry while building relationships through emails and phone calls with stakeholders within various divisions (ie. marketing, insights, finance, sales/brokers)• On-boarded over 20 clients executing 50+ training sessions with various team members• Consistently delivered quality resources and information to clients within tight deadlines. Mostnotably a detailed reported required by a client within 48 hours which resulted in that said client successfully winning their bid on an RFP• Presented bi-quarterly business reviews to each client highlighting opportunities to excel withinthe categories / segments they purchase• Proofed and ensured over 250 quarterly clients reports to date were accurate, contained specified segmentation, and delivered on schedule

Newmarket, On, Ca

Accountable for delivering insightful and impactful client reports, training junior data analysts and auditing content to ensure quality and consistency across the organization• Reviewed reports for data integrity and quality emphasizing accuracy and attention-to-detail• Spearheaded the design of Direct Link’s new website partnering cross-functionally with multiplestakeholders to ensure a seamless execution, launch, and adoption• Researched industry wide news and trends and summarizing into a quarterly client-widedeliverable (Foodservice Trending & Ending)• Recognized as a strong performer on the team and frequently asked to provide internal trainingto colleagues as well as support on key client projects

Oversaw online social media platforms to promote Algonquin Bound Outfitters • Developed a Facebook Advertising campaign to increase sales & seasonal canoe rentals

Woodbridge, Ontario, Ca

Oversaw content curation and management of all Earth Rangers social media accounts• Conducted ongoing analysis of key social media metrics to continually develop more engaging content including graphics and supporting assets for social media • Accounts: Facebook, Twitter, YouTube, Instagram, and Pinterest• Moderated comments & discussions to provide a safe environment for kids to interact online• Created engaging articles in support of the Earth Rangers’ brand & strategy

Managed multiple faucets of a small business including staffing, equipment deliveries and logistics, accommodations, end of day cash-out, and developing an online marketing plan• Gained valuable experience within human resources overseeing scheduling of staff, training, productivity reviews and task designation• Increased brand awareness, recognition, and customer engagement resulting in over 4,000 targeted followers on Facebook in one season with an average post reach of 235 organically• Developed key partnerships between multiple clients through planning, outfitting, and guiding• Partnership still continues today with an annual full outfitting trip for a group of 30 from the US

Bracebridge, Us

Responsible for developing engaging content to increase visits and spending within the region(Muskoka, Parry Sound, Algonquin Park)• Built relationships with key stakeholders to develop authentic tourism experiences that would increase value for business owners across the region• Continually tracked analytics across all social media platforms growing engagement and awareness for the region• Increased likes on Facebook by approximately +95% within one season (40K to 78K)• Quickly gained knowledge and experience with multiple applications: DSLR, Photoshop, Lightroom, Google Maps, GoPro App, Google Analytics, WordPress

Guelph, On, Ca

Oversaw logitics of various University of Guelph athletic and organized events• Facilitated the setup of tables, chairs, sport equipment, for specific school athletic and organized events; operated music and the scoreboard camera for Varsity Hockey and Football games • Gained over 200 hours of event coordination and planning experience

Woodstock, Ontario, Ca

• Conducted surveys, developed partnerships with tourism operators and promoted regional tourist destinations to visitors at various events throughout southwestern Ontario region: Oxford Renaissance Festival, Port Stanley Harbourfest, and London Beer & BBQ Show• Created company newsletters, blog posts, and website listings on a CMS database• Contacted partners and reviewed content for southwestern Ontario’s Culinary Guide • Assisted in the development and marketing of southwestern Ontario’s Dining Detours Online Trail Map

Chicago, Illinois, Us

• Assisted with the setup and facilitation of the one-day marketing blitz for Zehrs Woodstock• Engaged consumers throughout the event, and promoted the brand