Lauren Pace Email & Phone Number

Be'Er Sheva, Il

United States

Tel Aviv, Israel

Ashkelon Area, Israel

Milan, Italy

• Managing students as assigned including but not limited to group classes. • Offering lessons in Grammar, business English, office culture behaviors general conversation, and new vocabulary. • Working with students mainly in engineering, sales and mechanical trade operations

San Francisco Bay Area

Assist the Front Office Manager with key duties including operating department within budgeted guidelines, processing payroll, and managing expenses.Supervise the activities and the service levels of the valet, concierge, telecommunications, and front desk operations. Responsible for the on board training, coaching, and direction of new department employees including helping with 90day and year end reviews. Ensure all guest surveys via Market Metrix and guest inquiries from “Talk to Us”, are responded to and or delegated to the correct department heads.Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations. Manage Front Office employee empowerment program for Operations team of 15.Coach and counsel Front Office staff as needed, to ensure guidlines of jobs were met and exceeded to maximize entire team performance capability.Maintain and minimize levels of outstanding account receivables and cash bank compliance.Facilitate Group arrivals and departures with Sales / Catering Conference Services.

San Francisco Bay Area

End of Shift Reports, and Development of new staff training guides.Train and support all staff on Coyle standards Responsible for guests’ arrival and departure hotel, posting charges to guestrooms, performing high volume cash transactions.Guest Loyalty Program Champion Skilled ability to complete ordering and mange front office check book.Effectively provide direction to GSA’s to maximize RevPAR Creation and weekly maintain Concierge Resource Binder / SF Restaurant GuideAbility to create lasting vendor relationships within SF for all services pertaining to Hotel functions.Relief night auditor and overnight manager on duty

Handle a wide variety of accounting functions, including preparation of budgets, bi-weekly payroll reports, financial reports, and EDD audit documentation.Handle various human resource functions including employee initiation, and drafting employee policy memorandum.Prepare initial client intake, draft letters.Assist in general office secretarial duties including court schedule and client appointments. 2003-2007

Completion of an in-depth research analysis entitled Measuring Progress: An analysis of hotel orientation programs and its affects on retainment for a Human Resource Department. Tasks also included replying to the applicants; answering telephones with a high call volume, reference check, and background check requests. 2006

Research, draft and prepare articles for Hospitality Management Newsletter. Prepare Layout and Design. With Dr. Janet Sim

Greeted visitors, provided information about park and responded to guests' inquiries.Operated rides and ensured guest safety.Disney certified as Sign Language interpreter for park resort. 2002-2005

Operated 20-line PBX phone system.Handled admissions mass mailing and high production copy jobs.Assisted in general campus liaison duties.

Bs, Hospitality Management

Activities and Societies: Member National Society of Minorities in Hospitality Member Hospiality Management SocietyStudent Editor.

Graduate, The Hospitality Management Department; Hotel Management; Hospitality

Activities and Societies: NATIONAL SOCIETY OF MINORITIES IN HOSPITALITY HOSPITALITY MANAGEMENT SOCIETY

Associate Of Science Degree, Business Administration; Business Management

Activities and Societies: Theatre Grouo, Worked at the On-Campus preschool

High School Diploma With Honors