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Strategic advisor at the intersection of artificial intelligence and business transformation, with 25+ years of experience turning complex operational challenges into measurable successes. I bridge the gap between cutting-edge AI technology and practical business applications, helping C-suite leaders navigate and implement transformative solutions.As a Six Sigma Master Black Belt and strategic thought leader, I combine deep analytical expertise with clear, compelling communication to translate technical innovation into business value. My experience spans from designing enterprise-wide AI implementation strategies to crafting detailed technical documentation and strategic whitepapers that drive organizational change.I partner with executive teams to: -- Develop practical AI strategies that deliver immediate ROI while building long-term capabilities -- Transform operations through strategic integration of machine learning, predictive analytics, and process automation -- Create comprehensive technical documentation and strategic narratives that align stakeholders and drive adoption -- Design scalable frameworks for AI governance and implementation across global operationsMy portfolio includes scaling operations across multiple continents, managing global project portfolios, and leading large global teams. I specialize in translating complex technical concepts into clear business strategies, helping organizations move beyond the AI hype to achieve concrete results.Currently accepting select consulting engagements focused on AI strategy development, technical leadership, and strategic communication initiatives. I work with organizations ready to move beyond surface-level AI implementation to create lasting competitive advantage through thoughtful integration of advanced technologies.
Rpm Consulting
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Senior ConsultantRpm Consulting Dec 2024 - PresentProvide executive-level strategic advisory services specializing in practical artificial intelligence implementation, advanced process optimization, and operational scaling for global enterprises.Design and deliver transformational customer experience strategies integrating AI-driven solutions, leveraging 25+ years of expertise in managing complex, multi-site operations across international markets.Lead enterprise-wide process optimization initiatives utilizing Six Sigma Master Black Belt methodology, delivering measurable improvements in operational efficiency, cost reduction, and service quality. Develop comprehensive technical and strategic documentation, including whitepapers, implementation frameworks, and governance models that drive organizational alignment and technology adoption. Guide C-suite executives through digital transformation initiatives, specializing in practical applications of artificial intelligence, machine learning, and predictive analytics across customer experience operations.Create and implement scalable solutions for complex operational challenges, with proven expertise in managing rapid growth, while maintaining exceptional service delivery standards.
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Vice President Client ServicesTeleperformance Jun 2023 - Dec 2024Paris, Île-De-France, FrClient Management: Cultivate enduring relationships with essential travel and cruise industry clients. Serve as the primary contact and trusted advisor for all client interactions, including managing client expectations and ensuring satisfaction.Business Development: Develop strategies to grow the business within the travel and cruise vertical. Identify opportunities to upsell and cross-sell services, ensuring the continual expansion of our footprint in the industry.Solution Design: Work closely with our solution design team to create and optimize solutions for our clients that address their unique needs, improve their customers' experience, and help them reach their business goals.Industry Insight: Remain informed about industry trends, disruptions, and innovation in the travel and cruise sector. Use this knowledge to advise clients, steer our services, and predict future needs.Collaboration: Work closely with internal teams, including Sales, Operations, and IT, to ensure we deliver exceptional services that align with our client's objectives.Leadership: Lead, coach, and develop a team of client services directors and managers. Foster a supportive, success-oriented environment that promotes personal and professional growth. -
Director Of Client ServicesTaskus Feb 2022 - Jun 2023New Braunfels, Texas, UsResponsible for overseeing the overall relationship between TaskUs and the client focused on ensuring that our team is providing the highest level of service possible and meeting the client's needs in every way.Maintaining a deep understanding of the client's business and industry, researching their market and competition, trends, and new developments. Provide strategic guidance to our team and ensure we provide the client with the most relevant and impactful solutions.Managing the day-to-day activities of our team, ensuring that we meet all project deadlines, managing budgets and resources, and communicating regularly with the client to ensure that their needs are being met. Work closely with our account and project managers to ensure that we provide the best possible service to the client and always look for ways to improve our processes and deliverables.Responsible for managing the overall client relationship, the primary point of contact for any major issues or concerns that the client may have, and working closely with our team to ensure that these issues are addressed promptly and effectively. Building strong relationships with key stakeholders within the client organization, as is essential for ensuring that we can maintain a successful and long-term partnership. -
Senior PartnerTra Thomas Ryan And Associates Aug 2011 - Apr 2022Customer contact center, workforce management, business process optimization, performance benchmarking, audit, and project management consulting. Offering complete life-cycle implementations; complaint management, customer care, effective use of artificial intelligence, and full-scale business intelligence solutions.• Integrated contact center operations across APAC and EMEA for a Global 500 Telecommunications company, including Taiwan, Portugal, Romania, Indonesia, Manila, and Bulgaria, resulting in a 30% reduction in operating costs and improved customer satisfaction surveys.• Provided call center outsourcing, performance assessment, and improvement recommendations for the leading cruise travel company, resulting in 27% reduction in operational costs. • Provided outsourcing expertise to a Fortune 500 security services company, established service standards and RFP requirements, and implemented an outsourcing strategy that delivered over 22 million in cost savings over three years.• Developed and led the Operational Triage team, working with center and program management to identify and resolve operational issues resulting in $40M in additional revenue.• Created a strategy and implemented the plan to move support services to a team in the Philippines using a shared-services model to support 80 client programs across 36 call centers and 20,000+ employees. • Worked to implement a quarterly review process for Business and IT users resulting in an immediate cost reduction of over $30 million by closing non-performing projects, duplicated efforts and initiatives that were not strategically aligned or providing measurable business value.
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Director Of Professional ServicesInsite Managed Solutions, Llc - The Contact Center Experts Mar 2013 - Nov 2018Cape Coral, Florida, UsInsite was established with the purpose to provide a truly unique experience that marries together deep contact center expertise, enthusiasm for achieving unprecedented results, and a culture of transferring knowledge. We then incorporate these characteristics into our suite of professional services: Site Assessments/Benchmarking, Training, Performance Improvement, Build & Transfer, Staff Augmentation, and Transformations. -
Director, Operations Support ServicesAlorica Dec 2005 - Jul 2011Irvine, Ca, UsResponsible for workforce planning and scheduling, real-time operations, capacity planning, business process management and a variety of other projects.• Developed and led the Operational Triage team; working with center and program management to identify and remediate operational issues resulting in $33M in additional revenue in 2007.• Responsible for the successful deployment of off-shore, near-shore and domestic client programs with a direct revenue impact of $240M.• Developed and deployed new center and new program launch methodologies using portfolio management practices, resulting in on-time service delivery as well as increased revenue and significant cost savings.• Created the performance review process to identify non-performing centers and programs resulting in significant consolidation of resources, saving approximately $6.5M a year.• Developed a enterprise wide cross-functional communication initiative to support better strategic alignment, improve service levels and drive bottom-line growth.• Working with other sister companies to develop cross-company initiatives to support collaboration, knowledge sharing and take advantage of cross-company cost-saving opportunities. -
Sr. Mgr PmoOffice Depot Sep 2002 - Sep 2005Boca Raton, Florida, UsResponsible for driving new portfolio management initiatives, IT governance framework, project management methodologies, and systems development lifecycles to accommodate an extremely complex global technology architecture.• Chaired a committee to drive infrastructure strategy and develop the “Technology Introduction Process” providing a standard set of processes used to determine existing system lifecycle as well as a standard set of “Deployable Technologies”• Lead a diverse team of IT and Business leaders through a coauthoring process to develop and deploy a standards-based project management methodology resulting in significant, measurable improvements for project success rates and dramatically reduced post-production re-work.• Worked to implement a quarterly review process for Business and IT users resulting in an immediate cost reduction of over $30 million by closing non-performing projects, duplicated efforts and initiatives that were not strategically aligned or providing measurable business value.• Successfully implemented a Project/Portfolio Management application, allowing users to have access to timely project and portfolio statistics and reporting; providing an unprecedented level of transparency between the IT and Business users. -
Director, Product And Community DevelopmentBizprolink Jan 1999 - Apr 2002Responsible for the concept, implementation and management of existing and future site products and services, oversee the strategic direction of all technology efforts, the content and community development, production and partner integration, and data integrity processes.
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Director, Product DevelopmentCentrack International Jan 1997 - Jan 1999Responsible for strategic direction of all technology, loyalty programs and customer relationships. Oversee the development of all technology efforts, the content and community development, and new partner integration.• Developed a highly talented team of customer support, business development and IT professionals.• Defined, developed and executed Buyer Development program responsible for 1000% increase in auction participation.• Implemented proprietary content and auction management software.• Provided ongoing coaching and development for team members resulting in 0 turn-over for the entire project.• Developed and implemented improvements to productivity and customer satisfaction, resulting in a 50% increase in customer satisfaction rating.
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Frequently Asked Questions about Rachel Maron
What company does Rachel Maron work for?
Rachel Maron works for Rpm Consulting
What is Rachel Maron's role at the current company?
Rachel Maron's current role is Strategic Advisor | Digital Transformation | Technology Solutions | AI.
What is Rachel Maron's email address?
Rachel Maron's email address is ra****@****kus.com
What is Rachel Maron's direct phone number?
Rachel Maron's direct phone number is +195428*****
What are some of Rachel Maron's interests?
Rachel Maron has interest in Gourmet Cooking, Science And Technology, Cooking.
What skills is Rachel Maron known for?
Rachel Maron has skills like Vendor Management, Crm, Process Improvement, Cross Functional Team Leadership, Management, Strategy, Leadership, Program Management, Call Centers, Call Center, Bpo, Outsourcing.
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