Phuc Lam Email & Phone Number

Ontario, Canada

Stratford, Ontario, Canada

- Obtained and negotiated pricing with transportation providers for order pricing- Managed customer orders, worked with Sales Representatives to monitor purchase orders, set up delivery schedules which meet customer requirements in a cost-effective manner- Arranged booking, tracked, and traced shipments using web portals, followed up with carrier to keep track of shipments, reported and resolved any potential delays- Communicated with suppliers to keep updated on production plan, shipping schedules - Liaised with vendors, carriers, customs brokers, freight forwarders in Asia, US, Europe and Canada to ensure proper processing of paperwork and smooth customs clearance- Coordinated with third-party warehouses to manage the inventory of various product categories, ensuring optimal stock levels to meet customer demand and reduce stock obsolescence- Measured the performance of carriers and laboratories to determine reliable partners, established effective communication to sustain strong, mutually beneficial relationships- Analyzed the market data and kept up to date with the price trend to adjust the negotiation strategies accordingly and optimize supply chain cost- Verified freight and customs invoices, addressed and reconciled any discrepancy- Reviewed and monitored supply chain procedures, made recommendation to improve both efficiency and cost effectiveness- Generated weekly, monthly and ad-hoc reports using excel spreadsheet, Pivot Tables to provide insights into inventory levels, price trends, and other key metrics

London, Canada Area

Assisted students who were struggling with Business Math, Financial Math, and Management Accounting

London, Canada Area

- Accurately counted, measured, and verified the quantity of materials received- Efficiently assembled components and partitions to create packaged products- Proficiently packaged and labeled molded containers- Effectively completed additional tasks related to inventory management, fabricating packing systems, and creating returnable packaging solutions for automobile and truck parts

Vietnam

- Conducted market research to understand customer needs and preferences- Provided exceptional customer service by responding to inquiries and addressing concerns through both email and phone communication- Conceptualized and executed effective marketing campaigns to increase brand awareness and drive sales- Collaborated with graphic designers to create promotional materials, such as brochures and leaflets, to showcase new products and programs- Worked closely with the purchasing department to guarantee timely product delivery and reduce stock outages

Vietnam

- Coordinated the shipment of purchased goods, negotiating favorable freight rates and ensuring prompt delivery- Maintained open communication with customers regarding their orders and promptly addressed any inquiries or concerns- Collaborated with the sales team to identify opportunities for sales promotions and improve product margins- Produced regular reports on inventory levels, shipping fees, and sales performance to provide key insights and inform decision-making

Vietnam

Assisted Line Manager with various administrative tasks and daily operations- Reviewed and processed incoming mail for sales agents- Verified customer information and inputted data into the bank's system in accordance with established terms- Connected with customers regarding card delivery- Organized and maintained databases and records with a high level of accuracy- Completed team reporting as delegated by the Line Manager.

Vietnam

- Composed and presented information on university programs and scholarship opportunities- Conducted research and disseminated information on relevant platforms and forums- Assisted the Manager in organizing events at Vietnamese schools in partnership with the company

Vietnam

* Mar 2013 – Oct 2014- Leader of YC News at Your Club – HCMC Open University- Supervisor of “Run for fun” events, a team building – outdoor activities for 32 members of Your Club and “Voyage to The Ocean” events, a vocational workshop for 400 students* Mar 2012 – Mar 2013- Member of Communication Team at Your Club – HCMC Open University- Member of “Youth &Chance” project - 2012 Recruitment of Your Club, attracted 132 attendants- Assistant of project “Warm Christmas” – a charity event for poor and homeless children, old people

Co-Op Diploma, Logistics And Supply Chain Management

Bachelor'S Degree, Finance

English Class