Jasmine Pacheco Email & Phone Number

Sunnyvale, California, United States

• Manage client ecosystem of partners earning 99% customer satisfaction rate
• Collaborate with cross-functional teams including engineering, sales, policy, and legal to help resolve technical issues
• Conduct client mobile-app audits and improve performance and engagement, resulting in higher visibility on the Google Play Store and overall business growth
• Lead promotional strategies, and best practices for product success for business partners

• Support mobile app developers with excellent customer service via email and live chat
• Utilize ticketing management system and excel handling 3,000+ rows of data
• Consistently rank in top percentile for completed cases a day, completing 25+
• Manage cases for key stakeholder program saving partners $150,000 in revenue
• Communicate and effectively assist key stakeholders with time-sensitive issues saving hours of debugging

San Jose, California, United States

• Top business revenue specialist on team
• Most highly reviewed for positive customer support on staff
• Highly skilled at uncovering and solving customers needs
• Delivered great customer experience in high-paced environment
• Applied strong ability to multitask and troubleshoot to fix different devices and software

San Jose, California, United States

• Top seller for credit cards on staff
• Most highly reviewed for positive customer support on staff
• Manage store money as cashier
• Exemplify strong professionalism and product knowledge

Fremont, California, United States

• Analyzed and detected for manufacturing defects for all vehicles in accordance with safety policies and procedures
• Collaborated with multiple teams that ranged from 6 to 25 people to meet daily output goals
• Communicated analysis and defect to maintenance associates with daily reports on inspections, test results and production records.
• Operated various hand tools, measuring equipment and machinery within the Paint Department