Pache Gupton Email & Phone Number

United States

Managing inbound and outbound calls for Medicaid Eligibilityand Health Plan enrollment.Processing applications, reviewing eligibility documents, and managing claims.Staying updated on policy changes and providing informedresponses to complex concerns.Transferring calls and offering referrals as neededResponding effectively to all forms of.

Newport News, Virginia, United States

• Proficiently manage database and software systems to accurately log information for a high volume of customers per day.
• Utilize Excel to identify and resolve data entry discrepancies, ensuring data accuracy and completeness.
• Process large quantities of data efficiently with exceptional typing skills of 50 words per minute.
• Demonstrate a strong understanding of compliance guidelines, consistently reviewing and applying them to received documents.
• Worked autonomously under limited supervision, displaying self- motivation and the ability to prioritize tasks effectively.
• Resolve internet and connectivity issues, troubleshooting and finding solutions to ensure uninterrupted workflow.

Hampton, Virginia, United States

• Provide remote customer support via various channels (phone, email, live chat, video) to address inquiries, resolve issues, and provide information.
• Troubleshoot and find solutions for customer concerns, escalating complex cases as needed.
• Process orders, track shipments, and update order information accurately.
• Offer product or service information, address complaints, and handle customer feedback professionally.
• Collaborate with internal teams, maintain customer records, and adhere to company policies.
• Continuously learn and stay updated on industry trends and customer service best practices.

United States

• Address inquiries, schedule appointments, verify insurancecoverage, and assist with billing.
• Coordinate referrals and maintain accurate patient records.
• Resolve complaints and collaborate with healthcare professionals and insurance companies.
• Adhere to privacy regulations and stay updated on industry trendsto enhance patient satisfaction.
• Provide exceptional customer service to patients, caregivers, and healthcare professionals. Monitor inventory levels, conduct stock checks, and coordinate with the pharmacy team to ensure accurate and timely product.