Who We ArePacketEx LLC, is a Service-Disabled Veteran Owned Small Business (SDVOSB) providing IT services to organizations ranging from small businesses to large enterprises, regardless of location. Our team of professionals is powered dynamic, knowledgeable, and experience individuals. PacketEx LLC is dedicated to helping our clients achieve network goals on time every time.OverviewPacketEx was established in direct response to the problems that plague organizational networks and has the experience, knowledge, and resources to resolve those issues. As a SDVOSB, the company emphasizes hiring qualified individuals who have proudly served their Country. PacketEx will provide reliable and consistent services to customers while providing employment opportunities for veterans.PacketEx offers the following services:On-site Operation and Maintenance of IT InfrastructureData/Voice/Video Network ServicesNetwork Design and Build ServicesEnabling Technology Research ServicesIT Training ServicesEnterprise Architecture ServicesBusiness Systems Consulting ServicesSamuel Brown, CEO: Mr. Brown has over 18 years of hands-on experience working in the information technology career field. He has proven himself knowledgeable and reliable for high profile organizations such the Joint NETOPS Control Center – Afghanistan (JNCC-A). This is where he organized key personnel internal and external to Afghanistan to stabilize the voice over Internet Protocol (VoIP) network. This project took 90 days and paved the way for delayed projects to enhance the VoIP network to proceed as planned. For this achievement he was awarded the Bronze Star.For more information please visit our website www.packet-ex.com or email us at pex@packet-ex.com for any questions.

Information Systems Technicians supervise and manage information system assets associated with Automated Information Systems (AIS) and Internet Protocol (IP) Local Area Networks (LAN). They plan, develop, implement, and test a myriad of state-of-the-art, real time voice and data tactical information systems. They lead personnel and sections and manage the training of personnel on the installation, administration, management, maintenance, operation, integration, securing and troubleshooting of tactical AIS, intranets, and video teleconferencing (VTC) systems. They perform system integration and administration, develop policy recommendations, and create and implement Information Assurance/Computer Network Defense (IA/CND) programs to protect and defend information, computers, and networks from disruption, denial of service, degradation, or destruction. They develop policy recommendations and advise commanders and staffs on planning, installing, administering, managing, maintaining, operating, integrating and securing information systems on Army, Joint, Combined, and Coalition networks.

Work projects to improve network performance for not only internal but external users. Troubleshoot issues with other sections to help pinpoint the actual issue or to disprove the possible cause. Implemented QoS on WAN routers under my control and have rate limited traffic coming from the LAN going to the WAN. I advised military personnel on procedures and best practice when implementing, removing, upgrading, and/or configuring current or new equipment on the network. As a team member I performed the assigned tasks and duties to ensure that all projects where completed before or on time. Troubleshoot numerous WAN congestion issues that were created by different technologies that required a different resolution for each. I redesigned the BGP and MSDP topology to reduce the configuration and improve network flow and PIM to resolve multicast issues. I also have experience working with EIGRP, TACLANEs, DMVPN and using route maps to influence routes. This is the exact same position just under a new contract.

Handle many projects ranging for NTP to EIGRP standardization for routers and firewalls. Currently I’m working with multiple organizations both inside and outside of Afghanistan to standardize management of WAN devices. I work very closely with the firewall team to ensure that traffic is being properly routed but also allowed for various reasons pertaining to management. Also provide support to sites in a break fix role and use various tools to locate possible issues before they become a known issue to the customer. I make recommendations to leadership on how we should move forward with disaster recover or suggest alternate solutions based on the current technology or situation.

I perform all of the same duties as my previous position with AFCENT with the added responsibilities of training the new hires. Informing the crew commanders of my role and how I will work with them to ensure that are kept well informed any situations that are of high visibility. For issues to pass to the specialty shops they must get approval by me as they will require in-depth knowledge of a system or rights that I have been granted.

Resolved various issues ranging from network connectivity issues, network resources issues and exchange issues. Create ACLs on numerous firewalls to allow access to devices or services on different networks or that connect to the Internet. In-depth knowledge troubleshooting network connectivity issues of applications when traffic must traverse the firewall to connect to the remote host. Work with members of the Operations Floor to troubleshoot numerous issues ranging from internal and external connection problems to resources not being accessible. I create detail notes that are entered into the tickets so anyone continuing troubleshooting will be able to pick up where I left off.

Work with organizations and personnel to complete a common goal within the Combine Joint Operations Afghanistan (CJOA) domain. Visit with Regional Commands (RC) to inform them of who we are and how we are here to assist them with their projects. Follow the Joint Network Control Center – Afghanistan (JNCC-A) Voice over Internet Protocol (VoIP) projects starting from the planning stage to completion. Support both internal and external missions by coordinating with different military branches to gather or disperse resources. Report to higher on the current status of the projects that I’m managing and make recommendations on how and where to install equipment. I worked closely with both Air Force (USAFCENT NOSC) and Marines to resolve any networking and VoIP issues.

Resolved all networking issues from classroom connectivity, campus connectivity to connectivity to the Internet. Test new equipment before placing it on the network and give reports on how the school can or cannot benefit from it. Install new servers in classrooms and connected them to the network. Setup Active Directory with group policies and worked with profiles. Provide sound advice based on experience and knowledge concerning upgrades.