I have spent the past 20+ years using packet data to get to the root cause of network performance and security problems, and helping others to do the same.Packet analysis may seem like a dark art to the untrained, but it is not terribly difficult to learn and it provides a great means to move beyond summarised or interpretive data and get to the facts quickly. Like I always say of packet data, “The truth lies within”.Over the years I have helped many organisations to make this capability a reality, resulting in savings of millions of pounds, dollars and euros in reduced downtime, improved performance and better brand protection. These savings have been achieved through a mixture of solution design, consulting, product advice and training.I can help organisations to:• Reduce mean time to resolution for network performance problems.• Reduce mean time to resolution for network security events.• Maximise performance of applications to delight users and customers.I am also interested in advanced interactive technologies, such as virtual reality and augmented reality and spend some of my spare time working on ways to include these into the way that we work and live.I would be very interested to hear from organisations who are looking to maximise the returns on the investments that they have made in network and security infrastructure by ensuring that their teams have the skills and tools to be as productive and responsive as possible.