David Packman Email and Phone Number
David Packman personal email
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Appearances and Speaking Engagements:- Featured Speaker at OctoAI/Pinecone Seattle Developer Meetup - 2024- Featured Guest on Notts IOT Meetup - 2023- Featured Speaker at Microsoft Garage Skill-Up AI - 2023- Interview Guest for award-winning episode of Microsoft Developer Channel series - 2023- Presenter at Microsoft MLADS (Machine Learning and Data Science) event - 2022- Featured Speaker at Microsoft Garage Art with Robots meetup - 2020 & 2021Before starting Packabby Robotics, I was a Senior Program Manager at Microsoft, where I managed customer service experiences, including in-product NLP chatbot development, for 25 product areas under the Dynamics and Power Platform organization. I generated $6,750,000 in annual savings, increased customer satisfaction and engagement, and won awards for my innovative work and charitable giving leadership. I also have a background in network engineering, technical writing, and content development, which gives me a broad and versatile skill set. I am passionate about creating social robots and other conversational AI experiences that improve the lives of people and communities.As a co-founder of Packabby Robotics, I design and build artificial intelligence-powered social robotics products for consumer and healthcare markets utilizing novel approaches to AI and RAG orchestration. I have more than 14 years of experience in the IT industry, with a focus on conversational AI, chatbots, natural language processing, and generative AI. I leverage my skills and knowledge to create engaging and natural language interactions between humans and robots, using cutting-edge AI technologies and frameworks.
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Chief Technologist And Co-FounderPackabby Robotics May 2023 - Present● Develop artificially intelligent social robots utilizing Generative AI, Multimodal AI, Natural Language Processing (NLP), Conversational AI, AI Speech, AI Vision, embedding models, diffusion models, Retrieval Augmented Generation (RAG), and Machine Learning Vision (ML Vision) functionality.● Architect and test Human/Robot Interfaces (HRI) and AI guardrail implementations in artificially intelligent robotics platforms to ensure Ethical and Responsible AI safety, and privacy compliance while researching advances like empathetic AI and edge AI.● Innovate to create a first-of-a-kind open-source conversational memory architecture leveraging open-source LLMs and RAG, local ML vision models that protect privacy, and agentic AI tools with function calling to improve performance and safety.● Design creative prototype 3D models, shells, mechatronics, and small form factor robotics hardware using computer-aided design (CAD) and additive manufacturing for prototyping, MVP user market testing, and marketing.● Perform data-driven market research and demographic analytics for business strategy decisions, investor relations, and marketing efforts.● Author guest technical blogs for partners and deliver technical talks on artificial intelligence, conversational AI, and social robotics topics at industry events, webcasts, media interviews, and developer meetups.●
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Senior Program ManagerAmazon Jun 2024 - Dec 2024Seattle, Wa, Us● Leverage machine learning and generative AI to optimize supply chain and labor planning programs.● Lead program management office activities to drive efficiencies and streamline projects for increased productivity. -
Ai EngineerNurtur Apr 2024 - Jun 2024Cambridge, Us● Develop Conversational AI solutions with Microsoft Copilot Studio for a digital healthcare startup aiming to address postpartum depression. -
Senior Program ManagerMicrosoft Oct 2022 - May 2023Redmond, Washington, Us● Managed customer service improvement projects, including in-product NLP chatbot/copilot development, while communicating successes and requirements to senior leadership in 28 different organizations and divisions.● Generated $6,750,000 in savings annually by collaborating across organizations with cross-functional product, data science, and engineering teams to develop in-product conversational AI and NLP chatbots.● Achieved an 80% customer relationship success rate by developing and implementing new advanced support automation and multi-source cognitive search fallback API functionality for multiple products.● Drove a 180% increase in customer engagement with NLP conversational AI services across multiple entry points for multiple products by enacting changes driven by customer focused data analytics.● Utilized critical thinking, data analysis, and escalation management to identify and resolve multiple privacy and security gaps to avoid potential data breaches in production.● Lead cross-functional teams and project workflows in Azure DevOps to develop customer facing NLP chatbot experiences while developing data-driven best practices used to mentor teams across organizations on NLP conversational AI development.● Developed first open-source conversational AI desktop assistant that was featured in an award-winning developer relations video that demonstrated how developers could leverage Python and ChatGPT with Azure Cognitive Services. -
Senior Project ManagerMicrosoft Apr 2014 - Oct 2022Redmond, Washington, Us● Responsible for managing customer facing support experience improvements and product development including in-product NLP chatbot experiences and self-serve content for several product areas including Microsoft Account, Identity, Store, Commerce, Dynamics 365, Power Apps, Power Automate, and Power Virtual Agents.● Increased customer satisfaction rates by 53% by developing first-generation NLP Conversational AI experiences and training NLP chatbots to support millions of Microsoft Account and identity customers per month.● Reduced incidents per day (IPD) by 38% using customer-centric journey analysis after launching the first NLP Conversational AI experience supporting Microsoft Dynamics 365 customers.● Delivered a 66% increase in customer satisfaction and 98% increased self-solve rates for 8 million customers a month who used Microsoft Identity, Store, and Commerce services.● Led several organizational and company-wide philanthropic events and programs, including a popular and successful annual company-wide charitable giving campaign for 7 years that created hundreds of assistive devices for children with limb differences.● Participated in several STEM and maker outreach events as a Microsoft representative to generate interest in STEM education, artificial intelligence, machine learning, and social robotics.
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Senior Content DeveloperMicrosoft Apr 2012 - Apr 2014Redmond, Washington, Us● Responsible for product UX and customer support content serving millions of Microsoft Account, Identity, Store, and Commerce customers.● Improved content success rates from 51% to 84% while boosting traffic by 207% and reducing assisted support contacts by 17% through data-driven support experience improvements for Microsoft Store, Commerce, Account, Identity, and Subscription services customers.● Demonstrated team leadership by managing a successful group of technical writers while performing content publishing strategy, design, editorial, and terminology management for technical support content and in product customer experiences on multiple products and services.● Led award-winning Hackathon teams that spurred the development of “Instant Answer” Web search features and early conversational AI virtual agent chatbots.● Assisted with the customer experience UI and UX design and implementation of multiple account and billing portals and features for Microsoft customers.
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Network Engineer, Lab Manager, And Content DeveloperPopulus Group Feb 2011 - Feb 2012Troy, Michigan, Us● Managed the Microsoft Windows Server and Cloud Marketing demo and research lab that included designing and maintaining multiple simulated enterprise-grade on-premises and hybrid cloud IT infrastructure environments for educational and demonstration purposes.● Architected, developed, and managed portable enterprise-grade server and cloud demo environments utilizing state-of-the-art hardware and software while developing IT Pro marketing content as a SME content developer for trade shows and marketing events.
David Packman Skills
David Packman Education Details
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Kent State UniversityComputer And Information Sciences And Support Services
Frequently Asked Questions about David Packman
What company does David Packman work for?
David Packman works for Packabby Robotics
What is David Packman's role at the current company?
David Packman's current role is Co-Founder @Packabby Robotics | Sr PM @ Amazon | Former Sr PM @Microsoft.
What is David Packman's email address?
David Packman's email address is pa****@****ail.com
What schools did David Packman attend?
David Packman attended Kent State University.
What skills is David Packman known for?
David Packman has skills like Social Robotics, Windows Server, Sharepoint, Linux, Cisco Technologies, Storage Virtualization, Sccm, Systems Engineering, Microsoft Power Automate, Content Management, Windows, Networking.
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