Paco Brito Email & Phone Number

San Luis Potosí, Mexico

Collaborating closely with Lean Champion and Plant Managers, to implement Lean Methodology at BMW plant.- Working alongside the assigned IPM to implement the Takt Plan for the construction project, ensuring that the construction sequence meets BMW's requirements.- Taking responsibility for establishing a Lean Construction culture among General Contractors and Subcontractors and utilizing Lean Strategy tools and KPIs throughout the project's duration.- Providing leadership, mentoring, and coaching to facilitate the integration of Lean principles, values, philosophies, and tools for driving continuous improvement.

Ciudad De México Y Alrededores, México

Led and coached the LATAM technical support team to increase efficiency.- Improved the efficiency of Riso's technical supervisors by 10% and reduced open tickets in the Latin America region by 25% through the implementation of remote technical assistance using the training material I developed.- Consolidated the technical support area for the Latin America region by establishing unified criteria for remote technical service, resulting in improved customer satisfaction by 20% and enhanced support for sales staff.- Contributed to a 20% increase in after-sales service sales by monitoring system information for spare parts and supplies linked to service calls.

Mexico City Area, Mexico

Managed back-office operations to maximize field force results and administrative control.- Provided sales support by analyzing daily sales data for customers, leading to increased revenue growth.- Collaborated closely with sales to optimize market share through cost-benefit strategies.

Mexico City Area, Mexico & Lat

• I participated in the logistics operation policies development to increase sales in +10% of technical service programs.

Mexico Y Latin America Region

Executed flawless continuous improvement processes.- Implemented technical training program, resulting in a 40% increase in trained distributors and a 30% increase in sales.- Managed on-site service, sales staff, and end-users, achieving 12% growth in sales and customer satisfaction.

Mexico And Latin America

Implemented quality programs across LATAM to maximize productivity.- Developed and implemented training program for service and sales staff, increasing efficiency and productivity by 60%.- Established technician database, reducing turnover by 80% and improving customer satisfaction by 40%.- Led Spare Parts Warehouse start-up program, improving customer experience satisfaction by 80%.

Mexico City Area, Mexico

- Established technical training programs that increased first-visit resolution rate by 90% and reduced repeat calls by 20%.

Mexico And Latin America

- Played key roles in planning and implementing productivity maximization plans.