Collaborating closely with Lean Champion and Plant Managers, to implement Lean Methodology at BMW plant.- Working alongside the assigned IPM to implement the Takt Plan for the construction project, ensuring that the construction sequence meets BMW's requirements.- Taking responsibility for establishing a Lean Construction culture among General Contractors and Subcontractors and utilizing Lean Strategy tools and KPIs throughout the project's duration.- Providing leadership, mentoring, and coaching to facilitate the integration of Lean principles, values, philosophies, and tools for driving continuous improvement.

Led and coached the LATAM technical support team to increase efficiency.- Improved the efficiency of Riso's technical supervisors by 10% and reduced open tickets in the Latin America region by 25% through the implementation of remote technical assistance using the training material I developed.- Consolidated the technical support area for the Latin America region by establishing unified criteria for remote technical service, resulting in improved customer satisfaction by 20% and enhanced support for sales staff.- Contributed to a 20% increase in after-sales service sales by monitoring system information for spare parts and supplies linked to service calls.

Managed back-office operations to maximize field force results and administrative control.- Provided sales support by analyzing daily sales data for customers, leading to increased revenue growth.- Collaborated closely with sales to optimize market share through cost-benefit strategies.

• I participated in the logistics operation policies development to increase sales in +10% of technical service programs.

Executed flawless continuous improvement processes.- Implemented technical training program, resulting in a 40% increase in trained distributors and a 30% increase in sales.- Managed on-site service, sales staff, and end-users, achieving 12% growth in sales and customer satisfaction.

Implemented quality programs across LATAM to maximize productivity.- Developed and implemented training program for service and sales staff, increasing efficiency and productivity by 60%.- Established technician database, reducing turnover by 80% and improving customer satisfaction by 40%.- Led Spare Parts Warehouse start-up program, improving customer experience satisfaction by 80%.

- Established technical training programs that increased first-visit resolution rate by 90% and reduced repeat calls by 20%.

- Played key roles in planning and implementing productivity maximization plans.