Provided support to multiple internal / external customers. Gathered requirements and helped outline success factors for new features across all systems. Outlined and facilitated IT adoption of a agile framework. Acted as a liaison between user and developers and improving issue resolution and focusing on customer satisfaction.

• Developed black box test cases for 2 corporate applications, using a combination of Selenium WebDriver and Rational Functional Tester. • Started a modernization effort aimed at improving test efficiency and greater agency so application testers could further customize the automated test cases and enhance the results to their liking. • Kickstarted the process of integrating the current test automation framework with Jenkins to facilitate CI / CD tests and provided the initial conversion to a BDD framework adopting cucumber framework integrated with Selenium Webdriver and AutoIT.• Improved test automation framework by adopting Github, implementing VM to speed up parallel test execution.• Acted as a scrum master for Test Automation squad, leading iterations and facilitating resolution of problems.• Worked with other test automation developers to ensure test cases were modular and able to be customizable for the needs of business testers.

• Provided user support for 2 applications, working on quarter end business needs as well as testing features on production releases. • Supported 2 test regions. • Ensured test region readiness and coordinating fixes whenever issues arose. • Designed and implemented functional testing solutions based on requirements provided by the tester, enabling a reduction of testing time by 84% and increasing testing scope by 35%. • Acted as a tester for applications, providing evidence that validated results. Provided user support and wrote user stories for fixes and new features.• Coordinated support on test regions to ensure uptime for testers• Spearheaded initiative to increase continuous testing adoption across applications• Mentored training on testing automation tools and frameworks to different teams

• Worked as support analyst for financial applications, analyzing user tickets to identify potential problems and provided user stories used by development teams. • Designed solutions that enabled testing application parameters and comparisons of results to baselines provided by clients.• Provided production and test region support for outside client facing application• Served as client support for global financial application used by internal and external customers• Executed changes to web portal based on user stories and feedback• Implemented a testing routine of parameters achieved a 60% reduction on total testing time

As the IT supervisor on one of Rio de Janeiro's largest real estate complex, I planned a way to deliver a functional wifi network that would be available to all residents, while simultaneosly keeping it isolated from the network used by the office staff.

Provided end user support to hotel guests and staff. Worked on upgrading hotel guest wifi network infrastructure. Responsible for performing server backup for all hotel internal systems and worked on identifying and fixing a security vulnerability.