Francisco Lopez Email & Phone Number

Chicago, Illinois, United States

Tokyo, JP

Working on a IT company supporting our manufacturing clients

Tokyo, JP

• Management of 8 team member group worldwide under the follow the sun model.
• Monitor daily basis operation in order to comply with the SLA in all ITIL processes with our supported customers.
• Attendance to the different operation meetings during the week and load job balance between all team members
• Technical SME (Technical Subject Matter Expert) for Client Delivery Executives on different disciplines (Linux, Windows, Azure tenants, AWS EC2,Citrix, VMware, Hyper-V and AD)
• Architect designs for new additions or implementations on the actual environment.
• Support of the different server configurations (DNS, DCHP, WINS, FTP, IIS, TCP/IP, Tivoli (TSM), Clustering and Storage connection(SAN)).

Tokyo, JP

• Responsible to manage and drive SX (Service Excellence) plans to comply and remediate any deviations in the operation
• Monitor weekly, Monthly, Quakerly, Semester and yearly activities to comply with the CSI (Continual Service Improvement) services for the client
• Attendance to the different operation meetings during the week, coordinating efforts through the different support groups and engaging to our support team members on different activities and client requests
• Technical SME working with Client Delivery Executives and VP’s on different disciplines (Windows, AWS, Azure tenant, Citrix, VMware, Hyper-V, AD, Linux and Network)
• Acting as a POC between Architects and client for new additions, implementations, or improvements on the actual environment
• Closely work with multidisciplinary teams across the company to support all our client requests and issues.

Tokyo, JP

• Management of all support leveraged teams (Intel, Network, Firewall, Security, Backups, Business Continuity, Storage, Service Manager (ITIL), Monitoring, Financing) member group worldwide under the follow the sun model.
• Monitor daily basis operation to comply with the SLA in all ITIL processes with our supported customer.
• Attendance to the different operation meetings during the week, coordinating efforts through the different support groups and engaging to our support team members on different activities and client requests
• Technical Operations Lead working with Client Delivery Executives and VP’s on different disciplines (Windows, Citrix, VMware, Hyper-V, AD, Linux and Network)
• Acting as a PCO between Architects and client for new additions, implementations, or improvements on the actual environment.
• Constant communication with the different IT Directors and Executives of the different support groups in order maintain their infrastructure working under the best practices and beyond

Brentwood, Tennessee, US

• Supporting the different components of Delek infrastructure like
• VMWare farms on 6.5 version
• AD, IIS, ADFS, DHCP, DNS, PKI, NPAS, TCP IP and AD replication
• Veeambackup as BaaS
• AWS EC2 server support
• Azure tenant

Round Rock, Texas, US

- During 2015 we migrated some of our customers to our public cloud environment, helping them to save rack space, power consumption and some other items, they have been paying with physical servers.-We also give them the value added of access their servers from anywhere through a VPN connection- Completed the Linux+Comptia training

Round Rock, Texas, US

• Management of 8 team member group worldwide under the follow the sun model.
• Monitor daily basis operation in order to comply with the SLA in all ITIL processes with our supported customers.
• Attendance to the different operation meetings during the week and load job balance between all team members
• Technical SME (Technical Subject Matter Expert) for Client Delivery Executives on different disciplines (Citrix, VMware and AD)
• Architect designs for new additions or implementations on the actual environment.
• Support of the different server configurations (DNS, DCHP, WINS, FTP, IIS, TCP/IP, Tivoli (TSM), Clustering and Storage connection(SAN)).

Round Rock, Texas, US

• VMware implementation
• Save data center space and electricity consumption to the different clients through the physical to virtual server conversion
• High improvement on remote support by reducing the server reboot time from 1 hour to 20 minutes
• Server set up time improvement from 1 week to 2 days
• Gather some Delivery manager experience being the backup for MCL and GHX accounts while the Delivery Manager went out onvacation or urgent leave

Round Rock, Texas, US

• Management of 10 team member group worldwide under the follow the sun model.
• Monitor daily basis operation in order to comply with the SLA in all ITIL processes with our supported customers.
• Attendance to the different operation meetings during the week and load job balance between all team members
• Support of the different server configurations (DNS, DCHP, WINS, FTP, IIS, TCP/IP, Tivoli (TSM), Clustering and Storage connection(SAN))
• Technical SME (Technical Subject Matter Expert) for Client Delivery Executives on different disciplines (Citrix, VMware and AD)
• Transition activities (knowledge transfer sessions between leaving and staying team members, physical server inventories, applicationinventories running on received servers, services set up (backup and monitoring).

Round Rock, Texas, US

• Take the complete ownership of the environment from transition
• Make a successful transition to steady state
• Comply with SLA’s during the first steady state operations week, saving the company penalties for non SLA compliance

Round Rock, Texas, US

• Important team player of a 6 members group.
• Remote support of the different server configurations (DNS, DCHP, WINS, FTP, IIS, TCP/IP, Tivoli (TSM), Clustering and Storageconnection (SAN))
• HIPA adherence
• Security patching activities through ITIL processes (change management) and WSUS console
• AD, VMware and Citrix support for all of our clients
• Citrix users troubleshooting

Round Rock, Texas, US

• Automate security patches installation through WSUS instead of manually
• Reduce the security patches installation
• Tivoli client installation in Novell 6.0

US

Part of an internal regional team, in charge to support AD, Windows (NT,2000 and 2003), Novell, Citrix, Cluster, FTP, IIS, DHCP, TCP/IP, WINS, SAN, Netapp connections, On‐Call activities (24/7/365). We as a teamwere responsible to support the server infrastructure of most of the facilities in Americas region; we processed incident, requests andchanges.

Responsible to maintain the server availability on the different configurations(Exchange 5.5, Windows NT, Autocad license server, Symante AV console administration and file server), budget management for replacement parts and preventive maintenance stock as well as the activities related with it. Technical support for Windows (XP and 2000) and Mac (8 and.

Management of 5members group, plan and budget management on a yearly basis for part replacement, preventive maintenance stock, computer, printer and plotters fixtures and new equipment acquisitions. Lead for Citrix XP within light terminals implementation, coordination activities to separate Exchage 5.5 and Domain Controller from living on the same server.