Paul Cooney Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Daily Accountabilities Lead the NSW Service Team for all PM and break / fix tasks Scheduling of all Service tasksQuote on PM and Repair tasks.Analyse data to ensure the most effective scheduling of field resources.Maintain field rosters.Responsible for the recruitment and retention of field staff.

Sydney, New South Wales,

Key AccountabilitiesLead the team nationally ensuring effective daily Break/Fix andPreventative Maintenance scheduling is matched equally with exceptional customer service.Analyse data to provide reporting information that supports decision making about the cost effective allocation of resources.• Oversee the planning and forecasting of rosters, which includes team member functionality.• Implement consistent processes to support the national approach• Align delivery with other Technical Services teams to achieve the best outcome for our customers.• Champion Safety for your team by leading by example and actively promoting safety initiatives.

Sydney, Australia

Responsible for the day to day management of the Field Services TeamResponsible for the day to day management of the Resource Allocation TeamResponsible for monitoring all aspects of the service business including rosters, parts, motor vehicles and team/individual productivity and utilizationResponsible for the recruitment and retention of staff Responsible for reporting on key performance metrics Responsible for reviewing and reporting on the performance of the team through KPIs Liaising with internal teams, identify training needs and implement regular documented training programs to ensure team members have the appropriate skills.Liaising with key customers, business development managers and providing support Liaising with internal teams for resourcing, projects and to manage

Granville Nsw

Responsible for the day to day management of the Field Services TeamResponsible for the recruitment and retention of staffResponsible for reporting on key performance metricsResponsible for ensuring training of field staff is performed and skill sets are regularly reviewedResponsible for On Boarding of new field staff and reviewing performance.Responsible for reviewing and reporting on the performance of the team through KPIsLiaising with key customers, business development managers and providing support Liaising with internal teams for resourcing, projects and to manage escalations

Granville Nsw

Responsible for the day to day leadership and support of the Field Services TeamResponsible for reporting on key performance metricsResponsible for monitoring open calls and return stock and SLAs are achieved.Responsible for reviewing and reporting on the performance of the teamLiaising with key customers, account managers and providing supportLiaising with internal teams for resourcing, projects and to manage escalations

Rhodes, New South Wales, Australia

Responsible for the day to day running of the Sydney Print TeamResponsible for reporting on key performance metrics Responsible for implementing and monitoring the territory of the teamResponsible for training and project work Liaising with internal and external customers to escalate and resolve faultsResponsible for managing resources for RPOS Projects and remedial support

Sydney, Australia

MaintenanceProvide IT application support, implementation, repair and service to customer’s desktop, Point of Sale terminals and Windows servers in the Retail environmentDiagnose, configure and repair network routers at all Australia Post facilitiesRepair computer equipment and peripherals;Reinstalling & configuring desktop operating systems (Windows NT workstation, Windows XP)Installing & configuring Australia Post applications based on individual needOn site repairs of network printersDemonstrated effective and comprehensive knowledge of all Microsoft Desktop operating systemsUpgradingUpgrading of computer peripheralsInstallation of new Australia Post applications/software e.g. International Parcel Service (IPS96)Installation of data networking cablesUpgrading and configuring of network printers Upgrading, installing and configuring of computer based security systems, liasing with postal managers for individual site specificationAdministrationLogging daily jobs in palm pilot;Providing remote assistance using tools to access customers computers and providing desktop supportLiaising with helpdesk and customers i.e. Australia Post retail shop staff, state wide;Liasing with managers in remote locations to coordinate peripheral replacement to reduce downtime to remote sitesLiaise with 3rd level software analysts from Head office, Melbourne;Implementing documentation about any changes with our training material and instructing field staff with that data to assist them in their workTraining Implementing documentation about any changes with training material and instructing field staff with that data to assist them in their workProject WorkUndertook projects that required the installation of hardware and software to meet individual customer needsMRS Project: Remote desktop installation of Mail Redirection Services Report Viewer (MRS) to over 100 computers, state wide

Ability to work with the IT technical staff to understand their objectives and requirements and manage expectations.Liaison with external supplier to resolve faults.Prepare & implement strategies in line with the companies focus, strategies and objectives.Pricing maintenance / review and analysis on an on - going basis, including competitive analysis.Creating and maintaining procedures for the IT Field Support group to follow when setting up software, hardware and trouble shooting problems.Support and mentoring of new staff.Developing/implementing test objectives/plans.Developing standards for testing and testing methodologies.; Being a key team member of the upgrade from Windows NT workstation to Windows XP which provided a upgrade to over 1000 sites, state wideAttending the site after hours, installing and upgrading all retail computers from Windows NT workstation to Windows XP. Working with 3rd level software analysts to perform the upgrade on specified time frame

Farnborough, Hampshire, United Kingdom

Prior to the merger of TallyGenicom on August 7, 2003, Genicom LP had been a leading provider of printing solutions, focusing on the mid-range transaction document printing market. The firm designed and marketed a wide range of high performance laser, serial, and line matrix printers that it offered with a complementary line of consumables, parts, and services.My RoleDuring my time at Genicom - they had a contract for the repair of all Point of Sale equipment for McDonalds. My primary role was to repair all the Point of Sale printers and Cash registersMaintenanceRepair & reconfiguration of the Point of Sale Reciept PrintersRepair of Point of Sale Cash RegistersRepair of the Dot Matrix printers, involving providing fault diagnostic problem solving at circuit board level

Extensive repair , troubleshooting and maintenance in the electronic industryUse of electrical schematics, isometric diagrams, and wiring diagramsA firm understanding of electronic aspects of postal equipment