As the Managing Director at Lunes Travel, I lead our specialized team in curating unforgettable inbound tours. With a keen focus on every aspect from advertising strategies to fostering key relationships with travel agents, I ensure seamless experiences for our clients while driving the company's growth and innovation in the travel industry.

As a dedicated Food Production Team Member at Bartels Breakfastclub in Hamburg, I ensured seamless operations in the kitchen, contributing to the delivery of exceptional dining experiences. With a keen eye for detail and a passion for culinary excellence, I collaborated with colleagues to uphold the highest standards of food preparation and presentation, delighting guests with each dish served.

Passionate and dedicated Customer Service Expert with a proven track record of delivering exceptional dining experiences at Holy Taco Mexican Restaurant in Hamburg. Skilled in building rapport with guests, resolving inquiries promptly, and ensuring utmost satisfaction. Committed to upholding the highest standards of service excellence in the vibrant dining scene of Hamburg.

Delivering updates on occupancy and revenue.Delivery high quality of stay experience.Maintaining working relationships and communicating with all departments.Monitoring office inventory to maintain supply levels.Creating and optimizing employee schedules for shift coverage.Reviewing activity reports generated by night audit.Promoting high customer satisfaction by resolving problems with knowledgeable and friendly service.

Conducting surveys and research to understand the business and find the scope of growth. Assessing the pros and cons of current business strategies. Assisting in developing a hospitality business marketing Strategies for competitive advantages. Running simulations of tested models and presenting them to owners. Creating multiple scenarios to weigh all possibilities and select the best route for better profitability. Advising hotel business owners of opportunities and threats. Apprising hotel businesses of new markets, attractive segments and more. Developing a comprehensive business plan and assisting in cost analysis, technology and more to the new businesses.

Managing the property with all aspects regarding logistics, finance, staff and services in order to influence critical business growth outcomes.Key leading role in Sales & Marketing, supporting the sales team with monitoring occupancy, pricing analysis, and managing OTAs.Representing and promoting the hotel at state tourism events, domestic and international travel & tourism fairs.Managing creation of marketing materials, B2B & B2C rates.Analyzing and preparing occupancy forecasts.Holding regular briefings and meetings with all head of departments.

Analyzing and managing all sales & marketing activities.Supporting the sales team to drive growth and development.Updating and improving hotel content, hotel policies, and room rates by continuously holding performance evaluations with all staff.Monitoring OTA performance, rates and inventory through channel management.Managing traditional, offline distribution channels for group bookings.Conducting market research and competitor analysis.Handling Google Analytics, Google Ads, and Google My Business.Managing customer reviews throughout all sales channels.Supervising group reservations and special events.

Managing daily inquiries and insuring fast responses to all reservations.Maintaining relationships with high-profile clients and effectively managing service issues in order to increase repeat customer base.Managing hotel rates, content and inventory on various OTAs and own hotel website.Ensuring special handling of repeat and VIP guests.Building travel itineraries and booking hotels, flights and transport for the guests on request.

Maintaining important files, running reports and delivering updates on occupancy and revenue.Maintaining working relationships and communicating with all departments.Monitoring office inventory to maintain supply levels.Creating and optimizing employee schedules for shift coverage.Reviewing activity reports generated by night audit.Promoting high customer satisfaction by resolving problems with knowledgeable and friendly service.

Updating office calendars with new appointments and accommodated last-minute schedule changes.Directing clients and guests to correct departments, rooms and staff members.Ensuring optimal level of guest service for all guests and managing all communications for check in and check out process.Ensuring compliance to all established manual and computer procedures.Coordination with housekeeping department on high level guestroom cleaning standards.

Managing guests check in and check out procedures.Providing accurate information about local attractions and services.Greet guests and offer beverages or services, maintaining exceptional customer satisfaction.Answering office phone and emails to schedule appointments, answer questions and document information.Handling payment processing and providing customers with receipts and proper bills and change.Maintaining a neat and orderly reception and front desk area.