Setting project goals and producing plans to meet those goals. Maintaining project time limits, budgeting estimates and status reports. Managing resources for projects, such as computer equipment and employees. Coordinating project team members and developing schedules and individual responsibilities. Implementing IT strategies that deliver projects on schedule and within budget.Using project management tools to track project performance and schedule adherence. Conducting risk assessments for projects. Organizing meetings to discuss project goals and progress.IT Project ManagementITIL Service management, improvements, strategy, design, operations, and transitions

Responsible for performing solar site surveys on upcoming projects. Solar site surveys are required on all projects in order to provide the Design and Engineering group with the required information to accurately build and permit the project plans for solar installation. Performed solar site survey appointments as scheduled, collecting site information and preparing deliverable packages for downstream teams. Provided detailed information regarding structural and electrical systems. Provided detailed roof quality information and measurements. Took and captured clear photos of site survey deliverables. Created a positive customer experience, discussing project details, documenting and communicating concerns internally. Used software systems to record progress of various project tasks in a timely manner. Ensured a clean handoff on projects to internal teams and acted when necessary to keep the project pipeline moving. Supported the branch admin team with organization as it pertains to site survey deliverables.

Responsible for the daily performance and availability of the organization's overall infrastructure. Monitored, Executed, and Updated batch jobs with Cisco Workload Automation. Managed ServiceNow Incident/Change tickets escalated by the Service Desk and from Nagios. Escalation and Ownership through closure. Performed Nagios Configuration and Alert management. Monitored the storage capabilities of the system and NetBackup/Veeam jobs. Performed restoration and manual backup whenever requested. Developed of runbooks with new learnings using Confluence. Monitored Data Centre Environments at Lord Abbett locations of 90 Hudson, NJ, Breinigsville, PA (Tierpoint) and Secaucus, NJ (Equinix). Active Directory, DNS, Exchange, VMware(vCenter/vSphere) configuration and management. Monitored network efficiency, Power Consumptions, Cooling, Cabling, Server Racking and Equipment Integrity Vendor Access. Coordinated Vendor Access (DELL EMC), Equipment Moves, use of the co-location ticketing system and cage security. Performed daily Datacenter and Flex space walk-throughs. Monitored any building Alarms during any off-business hours shift and take appropriate action by engaging the Responsible teams. Performed weekly patches and updates on production servers (SCCM). Trained new staff members.

Create ServiceNow Incidents for all Alerts generated during real time and Night Cycle Batch. This Includes Notifications, Escalation and Ownership of the Incident through Closure.Handle Tickets escalated by the Service Desk and from Nagios Alert Monitoring Tool.Cisco Tidal Job Monitoring/ Executing/ Updating/ Notifying business group.Development of runbooks with new learnings using Confluence.Monitor Data Centre Environments at Lord Abbett locations of 90 Hudson, NJ, Breinigsville, PA ( Tierpoint) and Secacus, NJ ( Equinix).Escalation to L2/L3 Support.Monitoring Power Consumptions, Cooling, Cabling, Server Racking and Equipment Integrity Vendor Access. Coordination of Vendor Access, Equipment Moves, Use of the co-location ticketing system and cage security. Datacenter and Flex space walk-throughs performed weekly. Perform Nagios Configuration and Alert management. Monitor Netbackup jobs and perform restoration and manual backup whenever requested using Back tools such as VEEAM and Veritas Netbackup. Monitor any building Alarms during any off-business hours shift and take appropriate action by engaging the Responsible teams.

Hands on Hardware reliability system testing, reliability stresses, failure analysis and statistical analysis. Work with engineering and other cross-functional team management to define operation project requirements, solutions and schedules. Develop innovative techniques/approaches to accelerate failure identification and mechanism understanding and supporting technology transfer to high volume manufacturing. Conduct root cause analysis on issues, recommend /manage implementation of appropriate solutions. Concisely and effectively communicate progress, status and issues to management. Participate in product design and reliability reviews during new product development to ensure robustness of product design and manufacturing processes. Hands on server/network/storage hardware assembly, installation, testing and integrations. Hardware troubleshooting and stress testing of systems and components. BIOS and Flash ROM updates on servers and systems. Installation of new application software. Produce detailed test and failure analysis reports.

Provide Windows application and hardware support for end users via phone, e-mail, and face to face. Support lead technical administrator in Microsoft XP to 7 migration (100+ computers). Administrate Microsoft Access database by modifying data, generating reports, and editing tables. Lead VPN implementation project to allow users to remotely log into their accounts. Troubleshoot network printer issues. Proprietary software installations and configurations. Microsoft Excel data cleansing and analysis.

Field incoming incident / problem tickets in ServiceNow from end users (escalated from the central service desk) to resolve application and software issues within servers, databases, web services and other mission-critical applications. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved. Post software updates, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution. Perform preventative maintenance, including the installation of patches, hot fixes as required. Escalation to 3rd party developers to ensure prompt issue resolutionUnderstand database tables, relationships, stored procedures, indexes and views. Monitor database integrity/processes/export import processes

Build, maintain, and deploy systems for a wide variety of gaming platforms on Windows and Linux platforms. Client interaction via email, tickets, live chat and phone. Installing, upgrading and troubleshooting reported issues with applications. Monitor uptime and performance of Windows Server 2003, Windows Server 2008 & Linux systems. Maintain network infrastructure and web server services such as Apache, IIS & FTP. SQL database configurations. Analyzing system logs and performing routine audits. Adding, removing or updating user account information. Resetting passwords and performing backups. Following up to ensure customer satisfaction. Making contributions to organizational knowledge base. Collaboration with teammates. Research projects and help with product development.

Provide daily phone support for all end users within the Firm for all components of the IT infrastructure and Application Support. This will include guidance, assistance, coordination and follow-up on questions, problems on all system applications, hardware and software. 100% phone support required. Manage own daily individual performance measured by call capture, available time, speed of answer, and call resolution and customer support. 70% overall daily availability to answer calls is required. Record problem systems and status information through the use of REMEDY. Confer with NSC management staff to apply information, systems and technology solutions to callers.Provide a link with the new National Operations Center and the end user for all aspects of infrastructure support. Ensure service delivery adherence to established service level agreements, through proactive monitoring and support of call volumes to attain required call captures to meet department goals. Troubleshoot workstation access, applications software and functional application support, using knowledge of network operating systems or notifying the appropriate support organization. Support the implementation and deployment of internal business systems and solutions. Maintain technology guidelines, operating procedures and support documentation. Attendance to Developmental training sessions provided by National Support Center is required Escalate or consult issues with 2nd level support and management when solution is unclear. Proactively maintain communications with callers through analysis and resolution process particularly in difficult customer situations, to keep them informed of status. Provide follow-up once resolved to ensure customer satisfaction. Documentation of resolutions and submission to Knowledge Base. Provide resolution and support documentation for use by New Hires Provide peer relationship and peer support to new hires.

Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate dailytransactions. Cash checks and pay out money after verifying that signatures are correct, thatwritten and numerical amounts agree, and that accounts have sufficient funds. Receivechecks and cash for deposit, verify amounts, and check accuracy of deposit slips. Examinechecks for endorsements and to verify other information such as dates, bank names,identification of the persons receiving payments and the legality of the documents. Identifytransaction mistakes when debits and credits do not balance. Prepare and verify cashier'schecks. Process transactions such as term deposits, retirement savings plan contributions,automated teller transactions, night deposits, and mail deposits. Receive mortgage, loan, orpublic utility bill payments, verifying payment dates and amounts due. Explain, promote, orsell products or services such as travelers' checks, savings bonds, money orders, andcashier's checks. Perform clerical tasks such as typing, filing, and microfilm photography.Sort and file deposit slips and checks. Receive and count daily inventories of cash, drafts,and travelers' checks. Process and maintain records of customer loans. Carry out specialservices for customers, such as ordering bank cards and checks. Compute financial fees,interest, and service charges. Inform customers about foreign currency regulations, andcomputer transaction fees for currency exchanges. Quote unit exchange rates, followingdaily international rate sheets. Awarded Customer Service Award in 2008