Paddy Whiteway Email & Phone Number

London

Minoli source and supply the most beautiful Italian porcelain tiles and slabs, for walls, floors, inside and outdoors, for corporate and residential customers.

London, United Kingdom

Working with bright businesses and ambitious agencies to improve customer experiences and business performance.

London, United Kingdom

Engine is a specialist service design consultancy that works with organisations to design and deliver remarkable services and experiences for customers, companies and colleagues; www.enginegroup.co.ukAs Client Services Director, I oversaw sales, marketing and client services activity globally, and was appointed to the board in 2018.Over the course of six years, I worked closely with executive teams of the world’s biggest brands across sectors to scope and structure award-winning… Show more Engine is a specialist service design consultancy that works with organisations to design and deliver remarkable services and experiences for customers, companies and colleagues; www.enginegroup.co.ukAs Client Services Director, I oversaw sales, marketing and client services activity globally, and was appointed to the board in 2018.Over the course of six years, I worked closely with executive teams of the world’s biggest brands across sectors to scope and structure award-winning service design and customer experience solutions. This was a period of significant growth for the business and I was thrilled to be a part of its success, with key contributions including significant client acquisition, extending reach into new sectors and the design and launch of new propositions and marketing initiatives.I was particularly proud of the agency’s Design Effectiveness Awards (DBA, 2016 and 2018), which recognised the tangible and measurable effect on business success of pioneering work delivered for two key clients. Client highlights: BMW, Mini, Jaguar, Land Rover, Finnair & Finavia, Novartis, Premier Inn, HS2, East West Rail, eBay, KFC, Virgin Media, Hyundai, Genesis, Dubai Airports and Emirates. Show less

Marlow, Buckinghamshire

Meda International is a customer experience, retail design and architecture agency specialising in automotive but working cross-sector in Automotive, Retail, Leisure, Construction, Property and Finance; www.experiencemeda.com I led the development and end-delivery of customer experiences for global automotive brands, spanning strategic design, the processes and standards that uphold consistency, the tools and guidelines that support staff, and the customer-facing activities and… Show more Meda International is a customer experience, retail design and architecture agency specialising in automotive but working cross-sector in Automotive, Retail, Leisure, Construction, Property and Finance; www.experiencemeda.com I led the development and end-delivery of customer experiences for global automotive brands, spanning strategic design, the processes and standards that uphold consistency, the tools and guidelines that support staff, and the customer-facing activities and materials that make the ‘signature’ differences.Heading business development and client services for Meda, I worked closely with the retail design and architectural practice to integrate solutions and helped integrate and grow a new people development practice. Client highlights: Volvo, Kawasaki, Nissan Infiniti, Minoli Tiles. Show less

London, United Kingdom

Lloyd Northover is a leading-edge brand strategy and design consultancy. Transitioning to the firm upon its merger with Marketplace Design, we created and launched a new multidisciplinary CX design offering that integrated brand experience and design services. I also brought new marketing communications capabilities to the business to expand the agency offering. Major projects included a multi-million pound CX strategy for the European launch of Nissan's premium car brand… Show more Lloyd Northover is a leading-edge brand strategy and design consultancy. Transitioning to the firm upon its merger with Marketplace Design, we created and launched a new multidisciplinary CX design offering that integrated brand experience and design services. I also brought new marketing communications capabilities to the business to expand the agency offering. Major projects included a multi-million pound CX strategy for the European launch of Nissan's premium car brand, Infiniti.Client highlights: Lexus Europe, Kawasaki, Infiniti, NS&I, Comet, Goodyear Dunlop, DIFC Retail Dubai, Tenpin Bowling, School Food Trust, Universities of Cumbria and Bedfordshire. Show less

Abingdon, Oxfordshire

Marketplace Design is a brand, 2D and 3D design agency. As Account Director, I led project, account and client relationship management and upon merger of the firm with Lloyd Northover was promoted to Marketing Communications & Client Services Director.Client highlights: Lexus Europe, Mitsubishi, Caterham Cars, Fairline Yachts, NFU Mutual.

London, United Kingdom

Inchcape is an automotive retailer with over 100 outlets representing 12 automotive brands I worked closely with the senior management team to established Inchcape as a unified consumer retailer, defining a new customer experience strategy and communications guidelines, and implementing best practices in network-wide planning and results measurement.

London, United Kingdom

Renault is a multinational automotive manufacturer, and over the course of ten years, I held roles for both Renault Groupe and Renault Retail. As Manager of Network Advertising & Promotions, I drove brand enhancement through marketing strategy and execution for a network of 280 dealers, overseeing a team of five and 12 agency partners in specialist fields. This included all regional and local advertising, direct mail, promotions, product launches, events, sponsorship, point of sale, PR… Show more Renault is a multinational automotive manufacturer, and over the course of ten years, I held roles for both Renault Groupe and Renault Retail. As Manager of Network Advertising & Promotions, I drove brand enhancement through marketing strategy and execution for a network of 280 dealers, overseeing a team of five and 12 agency partners in specialist fields. This included all regional and local advertising, direct mail, promotions, product launches, events, sponsorship, point of sale, PR and media. Show less

London, United Kingdom

I led marketing, sales and distribution as the group expanded from four to nine sites across London, including brand development, advertising and promotions, customer offers and CRM programmes, with significant success in boosting market penetration and profit per unit.

London, United Kingdom

I oversaw 24 franchised dealers, winning the Renault ‘Club de l’Elite’ for three consecutive years in recognition of the area’s strong commercial performance.

London, United Kingdom

Definition and management of a range of cars including the documentation of marketing platforms, product equipment, price and customer offer positioning.

London, United Kingdom

Planning, development and implementation of National communications programmes for Vans, Used Cars, Fleet and Special Sales including advertising, DM, motorshows and launch events.

Ba Hons, Marketing, Economics, Business Policy And Planning, And Finance

Education record