Operations Coordination Manager
CurrentIn this role I am responsible for the day-to-day operations planning and scheduling of activities for the Global Platform Organization, Platform Technology System Operations and manage products and platforms for solutions that serve our European customers. This includes determining business and technical needs for projects, establishing schedules for the operational activities, assigning the activities to operations staff, reporting on status and tracking items to closure. This role is the primary interface with EU business unit representatives concerning operational related status and activities. The ability to build productive relationships with colleagues around the world and effective communication skills are key attributes of this position.As Operations Coordination Manager (OCM) I’m coordinating with EU business stakeholders to understand their operational needs and timelines, and translates these into plans and schedules through collaboration with Platform Technology System Operations (PT-SysOps) staff, vendors and hosting providers as required. In this position I’m responsible for chairing weekly meetings (e.g. Environment Governance Board) with business unit representatives, stakeholders and members of PT-SysOps. As the OCM I minute all items and follows up on these as necessary to ensure they are being addressed in the required timeframes and I provide regular status updates on these. I’m accountable for publishing and communicating plans and schedules to business unit representatives and others involved in effectively executing on plans. This role also coordinates activities originating from PT-SysOps (e.g. software upgrades) and hosting providers (e.g. maintenance windows) and ensures these are scheduled appropriately and communicated to stakeholders.
