Mark Kenneth Padilla Email & Phone Number

Dubai, United Arab Emirates

• Ensuring that documents comply with relevant legal, regulatory, and industry standards. Collaborating with legal and compliance teams to address any compliance issues and mitigate risks.
• Verifying the accuracy of information contained within the documents. Cross-referencing data with reliable sources and ensure alignment with organizational standards.
• Utilizing a reliable document management system to organize, store, and track documents throughout the transition process.
• Engaging a diverse team of reviewers to provide different perspectives and enhance accuracy.

Bonifacio Global City

• Identified and/or validates all relevant information which includes the medical provider’s demographics, medical records contact, and the presence of the requested chart(s).
• Followed up on medical records not received within the specified time period by phone and fax.
• Completed all documentation on all call information according to standard operating procedures in a timely manner.
• Exhausted all efforts in contacting by phone all assigned medical offices/facilities requesting that specific medical records are sent to client within specified period of time.

National Capital Region, Philippines

• Sourced resume of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.
• Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability, and compensation requirements; documents these interviews.
• Set up interviews between candidates and hiring managers.
• Was involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.
• Made recommendations on additional candidate pools d recruiting techniques, after evaluating market conditions.

Pasig, National Capital Region, Philippines

• Assisted clients through phone calls, messages and emails whenever they have general inquiries with their bookings.
• Answered chat inquiries from small business advertisers. Provides general information regarding advertising stuff.
• Processed outbound calls whenever advertisers would like to be assisted over the phone and make sure resolution will be provided.
• Escalated bug and refund issues.

Mandaluyong, National Capital Region, Philippines

• Answered inbound telephone calls from travel partners and/or direct guests. Provides general information regarding a specific airline products, services and promotions. Quotes prices and availability including.
• Serviced existing bookings including making changes to reservations, accepting and recording payments and assisting travel partners. Researches and provides information in order to accommodate special needs.
• Audited invoices for back office and make sure that company is paying the right amount to hotel and transportation companies.