Mark Kenneth Padilla Email & Phone Number

Dubai, United Arab Emirates

• Ensuring that documents comply with relevant legal, regulatory, and industry standards. Collaborating with legal and compliance teams to address any compliance issues and mitigate risks.• Verifying the accuracy of information contained within the documents. Cross-referencing data with reliable sources and ensure alignment with organizational standards.• Utilizing a reliable document management system to organize, store, and track documents throughout the transition process.• Engaging a diverse team of reviewers to provide different perspectives and enhance accuracy.

Bonifacio Global City

• Identified and/or validates all relevant information which includes the medical provider’s demographics, medical records contact, and the presence of the requested chart(s).• Followed up on medical records not received within the specified time period by phone and fax.• Completed all documentation on all call information according to standard operating procedures in a timely manner.• Exhausted all efforts in contacting by phone all assigned medical offices/facilities requesting that specific medical records are sent to client within specified period of time.

National Capital Region, Philippines

• Sourced resume of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.• Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability, and compensation requirements; documents these interviews.• Set up interviews between candidates and hiring managers.• Was involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.• Made recommendations on additional candidate pools d recruiting techniques, after evaluating market conditions.

Pasig, National Capital Region, Philippines

• Assisted clients through phone calls, messages and emails whenever they have general inquiries with their bookings.• Answered chat inquiries from small business advertisers. Provides general information regarding advertising stuff.• Processed outbound calls whenever advertisers would like to be assisted over the phone and make sure resolution will be provided.• Escalated bug and refund issues.

Mandaluyong, National Capital Region, Philippines

• Answered inbound telephone calls from travel partners and/or direct guests. Provides general information regarding a specific airline products, services and promotions. Quotes prices and availability including upselling. Secure bookings.• Serviced existing bookings including making changes to reservations, accepting and recording payments and assisting travel partners. Researches and provides information in order to accommodate special needs.• Audited invoices for back office and make sure that company is paying the right amount to hotel and transportation companies.