Padiso Patrick Ramothopa Email & Phone Number

Bryanston, Gauteng, South Africa

• Oversee Picup Training Centres (Johannesburg, Cape Town and KZN Training Centres)• Manage staff working at the training centres.• Prepare and plan for successful training assignments.• Ensure the successful execution of training assignments as required by different business units.• Liaise with other business departments regarding their training needs.• Ensure that accurate and timeous reports are presented to the relevant parties.• Liaise with landlords to ensure smooth day to day running of the training centres.• Pay attention to staff needs in order to make sure that they are comfortable at work.• Building a united team that works with perfect synergy.• Deal with driver walk-ins, onboarding of new drivers, driver misconducts and perform training according to the business’ needs.

Bryanston, Gauteng, South Africa

Ensure that parcels are delivered within SLA for all clients using 3rd party couriers. Develop new strategies to streamline processes and reduce cost. Perform metrics reporting and data analysis tasks to identify issues and opportunities for process improvements. Create policies or procedures for 3PL activities. Manage contract negotiations aimed at establishing the foundation of a strong working relationship with our courier partners. Implement specific customer requirements, such as internal reporting or customized transportation metrics. Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues. Negotiate rates with 3PL couriers. Review courier invoicing to ensure compliance with rate cards. Management of refunds and recouping those funds from third party couriers.Monthly profit planning and cost analysis.Help define and execute on expansion strategy.Lead special projects/ strategic initiatives as the need arises.Ensure correct billing to clients and payments to 3rd party courier companies.

Bryanston, Gauteng, South Africa

Manage an account and ensure that the client’s requirements are met.Manage and support 2 Customer Support, 4 Warehouse Clerks and 6 Dispatch Clerks working on the account. Manage 30+ drivers working on the account.Manage truck drivers and ensure that the desired schedule is being followed and adhered to.Train new staff on the job and processes to be followed.Recruit and Interview new staff as and when the need arises.Travel between the office, hubs and warehouses to ensure that the account runs smoothly.Creating and developing processes for the account.Completing and providing reports as per the client’s required standard.Dispatching buckets for the following day’s deliveries.Conflict resolution.Negotiating rates for the service provided by the trucks.Resolve client’s complaints and queries via email or phone.Checking invoices and submitting them for payment.Sending temporary staff wages to payroll for payment.Provide a high level of customer service to the client.Liaise with the Tech Support team to resolve any system related issues.

Meadowdale

Provide administrative support to the sales team and the business as a whole.Create, modify and update various excel reports daily and on request.Ensure that all reports and data is properly backed up.Update sales figures.Capture orders on SAP.Create printout and provide invoices on SAP.Log calls for data updates and new applications.Assist with various ad hog tasks.

To dateADT Security ▪ 1 Charles Crescent, Eastgate Ext 4, Sandton

Handle calls and emails from ADT Dealers, Residential and Commercial clients.Send clients invoices and statement as per their request.Search for clients’ payment in ADT suspense account.Allocate payments as per the client’s request and update the system.Process credits and refunds on the client’s account.Create invoices on the system.Update clients’ banking details and debit dates.Resubmit debit orders as per the clients’ request.Respond and resolve clients’ concerns in writing, phone calls or in person.Answer phone calls from client that phone in and calls transferred to me by the Call Centre.Investigate route cause of the client’s account complaint and reasons for not paying.Liaise with all departments within the company to resolve the client’s concern.Get relevant managers involved in resolving the client’s query where necessary.Ensure that alarm systems and in-house faults are rectified so that clients can make payments.Request for clients’ contracts and clarify contractual obligations to client.Maintain a great quality of work at all times.Make sure that all my targets and met and queries are resolved before their deadline.Update data on the clients’ profiles on request.Load detailed notes on the system on what was done on the client’s query.Ensure that my work is completed on time to assist the team reach the set targets.

Receive client’s queries, complaints via email, fax and walk in clients.Respond and resolve clients’ concerns in writing, phone calls or in person.Answer phone calls from client that phone in and calls transferred to me by the Call Centre.Analyze all customer complaints and cancellation requests that are received.Investigate route cause of the client’s complaint or cancellation request.Liaise with all departments within the company to resolve the client’s concern.Get relevant managers involved in resolving the client’s query where necessary.Offer clients save offers to retain them if the insist on terminating the contracts.Book technician to attend to the client’s system issues.Request for clients’ contracts and clarify contractual obligations to client.Assist all departments and managers in resolving client queries.Maintain a great quality of work at all times.Process clients’ cancellations and explain the processes if they are not retained.Make sure that all my targets and met and queries are resolved before their deadline.Update data on the clients’ profiles on request.Update our spreadsheet on complaint status for record and report purposes.Follow the company’s call handling process and maintain a 90% + rating on assessed calls.Assist the Call Centre agents with irate clients and queries they are unable to resolve.Provide appropriate feedback to managers on queries or complaints.Have a sound knowledge of the business, different departments and their functions.Know all managers associated with all departments to ensure better query resolution.Load detailed notes on the system on what was done on the client’s query.Ensure that my work is completed on time to assist the team reach the set targets.

Receive incoming calls from ADT customers, technicians, dealers and other departments.Ensure that I communicate professionally with clients on every call handled.Book sales appointments and technical bookings for clients.Troubleshoot telephonically with clients on all issues related to their systems.Explain all complicated account queries to the clients that phone in.Send statements and invoices to clients when they request for them.Capture and amend clients’ information on the system.Assist technicians with loading radio transmitters and provide insurance information.Escalate complicated queries to relevant departments when necessary.Perform Quality Assessments (QA) on telephone discussions with clients.Have a sound knowledge of the company and all other departments.Load notes of the telephone discussion on the system.Log in on time and adhere to the schedule that is put in place by the workforce manager.

Taxpayer Services (walk in)Assist tax payers with their personal income tax returns submissions.Access tax payers’ account details and confirm outstanding taxes (returns and account balance)Register individuals as income tax payers.Escalate queries to relevant departments.Assist tax payers change and/or update personal information on the system.Issuing of registration confirmations for individual tax payers.Duties: Contact Centre (Practitioners’ queue)Assist Tax Practitioners with tax related queries.Access tax payers’ account details and confirm outstanding taxes.Give out advice regarding Income Tax, VAT, PAYE, UIF and SDL.Escalate queries to the relevant departments.Offer first call resolution to tax practitioners.Call tax payers and advise them of outstanding documents and payments.Create commitments for submissions of payments and document.Assist and offer advice regarding e-filing queries.Reset passwords and confirm login names for taxpayers.

It Programming Diploma, Information Technology

Activities and Societies: I sang in the church choir. Started a band. Played sports and did some weight liftingJava VB. NET Microsoft.

Matric Certificate, Matric

Activities and Societies: I played rugby and soccer. Was a cheer leader for our athletes. I was a member and leader of the culture.