*Managed the execution of critical technology projects, including hardware and software upgrades to ensure successful implementation and stakeholder engagement.*Documented and mapped the on-premise network stack, creating detailed requirements for a successful deployment during a site relocation, which resulted in a 95% reduction in downtime and ensured a seamless transition.*Oversaw the integration of Microsoft 365 technologies, including Office 365 and Microsoft Defender, into the Windows workstation environment, improving security posture and user collaboration.*Assisted with the migration of 150+ users from Cisco telephony to MS Teams, resulting in a 25% reduction in communication costs and improved functionality.*Drafted 20+ comprehensive technical documentation pieces, improving user support and establishing best practices across the organization.*Managed hardware inventory and user licensing for 150+ users, cutting annual IT expenses by 30%.*Monitoring quarantined emails and security posture of the endpoints on Microsoft Defender.*Providing support with ERP software bug fixes and patching with new updates.*Increased efficiency for the Finance department by 30% with report building and data automation.*Troubleshooting network issues and assisting with network segmentation and segregation.*Packaging and deploying business solutions and updates using MS Endpoint Manager. *Assisted with periodic database backups and Office 365 mailbox backups.*Trained 150+ staff to identify phishing emails by running phishing campaigns via M.S Defender periodically. *Deployed and secured 200+ devices on-premises using Microsoft Endpoint Manager.

• Deployed over 90+ PC s’ over employee desks with mounts and required accessories in 2 weeks• Cable Management• Network Port Diagnosis and Reporting• Registering deployed assets for inventory management over online platform• Tagging deployed PC s’ with unique identifiers for office floor mapping and resources allocation

• Restocking of sales floor with current merchandise and accurate signage for current promotions.• Displayed merchandise by arranging in appealing ways to boost sales.• Balanced and organized cash register by handling cash, counting change and store coupons.• Maintained customer satisfaction while handling product returns quickly and professionally.

• Configured hardware, devices, and software to set up workstations for employees.• Patched software and installed new versions to eliminate security problems and protect data.• Boosted network, system and data availability and integrity through preventive maintenance and upgrades.• Trained and supported end-users with software, hardware and network standards and use processes.