Information Technology Analyst
Current*Managed the execution of critical technology projects, including hardware and software upgrades to ensure successful implementation and stakeholder engagement.*Documented and mapped the on-premise network stack, creating detailed requirements for a successful deployment during a site relocation, which resulted in a 95% reduction in downtime and ensured a seamless transition.*Oversaw the integration of Microsoft 365 technologies, including Office 365 and Microsoft Defender, into the Windows workstation environment, improving security posture and user collaboration.*Assisted with the migration of 150+ users from Cisco telephony to MS Teams, resulting in a 25% reduction in communication costs and improved functionality.*Drafted 20+ comprehensive technical documentation pieces, improving user support and establishing best practices across the organization.*Managed hardware inventory and user licensing for 150+ users, cutting annual IT expenses by 30%.*Monitoring quarantined emails and security posture of the endpoints on Microsoft Defender.*Providing support with ERP software bug fixes and patching with new updates.*Increased efficiency for the Finance department by 30% with report building and data automation.*Troubleshooting network issues and assisting with network segmentation and segregation.*Packaging and deploying business solutions and updates using MS Endpoint Manager. *Assisted with periodic database backups and Office 365 mailbox backups.*Trained 150+ staff to identify phishing emails by running phishing campaigns via M.S Defender periodically. *Deployed and secured 200+ devices on-premises using Microsoft Endpoint Manager.
