Padmakumar S Email & Phone Number

Northampton, Gb

Trivandrum, Kerala, India

India

Take charge of the operation of the front office department and primarily reporting to front office manager.Co ordinated as the bridge between the front and the back office.Customer Satisfaction with guest feedback, social media review.Showing initiative, problem-solving, staff training and team leading.Welcomes guests and fosters customer loyalty through his/her friendly conduct.Should be able to deliver high quality of relationships with guests throughout their stay.Needs to handle any guest complaints or issues and should provide speedy solutions.Ensure personalized service is offered to each and every guest.Supervises the management of debtors, group and individual quest invoicing and cash/card operations.Have a good understanding of all the systems and standard operating procedures of the front office.Ensure that quests documentation and information is available and up to date.Oversee quest arrivals and departures with the front office executive and duty managers.Ensures the pricing policy and internal audit procedures are duly applied.Need to review the arrival list for all arrivals and VIP’s to check room allocations, amenities and special requests.Prepare monthly and daily revenue report and circulate to all HOD’s.

Dubai, United Arab Emirates

Schedule the front office staffs and supervises workload during shifts.Maintains the master key control.Verifies that accurate room status information is maintained and is properly communicated.Quickly resolves guest problems with efficiency and courtesyEvaluates the job performances of the front office employeesMaintains a healthy work relationship and ongoing communications with all departmentsReceives information from the previous shift manager and passes on pertinent details to the incoming manager.Checks cashiers in and out and verifies banks and deposits at the end of each shift and enforces all cash-handling, check-cashing, and credit policies.Ensures the wearing of proper uniform at all times and requires all front office employees to wear proper uniforms at all times.Review Front office log book and Guest feedback forms on a daily basis and maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.Upholds the hotel's commitment to hospitality

Dubai Airport

Project Management, Msc

Bachelor'S Degree, Hotel/Motel Administration/Management

Bachelor'S Degree, Hotel/Motel Administration/Management