Padmakumar Olikkara O Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Handling travel arrangements for VIPs and corporate clients, from booking chartered flights to coordinating entire travel experiences including itineraries, accommodation, transport, tours,and visas. By performing at an expert/senior level, I was also responsible for: Providing guidance and assistance to team members and managers, as required; Consistently fostering business growth by delivering first-rate travel advice, crafting bespoke travel itineraries, and developing valuable client relationships; Developing a loyal clientele base due to excellent research and listening skills, and a keen understanding of travel budgets; Organizing memorable and exquisite travel itineraries and vacations for our high-end clients, celebrities, and business executives; Effectively managing and minimizing customer complaints, resulting in an increase in business and a 10% increase in customer loyalty;  Assisting in the customer-service training of all new colleagues, as well as serving as their mentor and coach;

Dubai, United Arab Emirates

Yes

This dual role saw me tasked with overseeing general accounting operations (controlling and verifying financial transactions for our Offshore & Marine accounts), as well as designing complex travel itineraries catering to both FIT & GIT travel requirements. Some of my many roles included: Gaining an in-depth understanding of a client and their needs, and then researching the aptest destinations and travel options to suit them; Conducting thorough research on destinations, travel prices, customs, weather conditions, reviews, etc.; Actively selling both package, and dynamically packaged holidays, as well as upselling products like car rentals and travel insurance; Appropriately responding to, and resolving customers inquiries, as well as always ensuring to exceed their expectations; Anticipating and assisting with any potential challenges that could arise for the client; Counseling clients on their various travel choices, and explaining the differences between available options; Verifying, allocating, posting, and reconciling accounts payable and receivable; Producing error-free accounting reports and presenting their results;  Analyzing financial information, and summarizing financial status;  Spotting errors and suggesting ways to improve efficiency and spending;

Dubai, United Arab Emirates

 Ensured the security of funds received, transferred, and recorded following procedures for proper controls and timely deposits with accurate reports; Maintained and interacted with various banking relationships on setting up new accounts, closing accounts, and finding resolutions to varied funding or client-related issues; Assisted in streamlining and enhancing processes and systems; Responded to internal client requests and questions; Assisted with hiring decisions; Carried out and coordinated all required Revenue Accounting related tasks; Identified and implemented process improvements where necessary;