Managing team of 6 team members handling voluminous Travel and Expense claims including international travel settlementsMonitoring daily workflow as well as team's productivity levels and optimizing resourcesCross training of team members on other regions and ensuring the team is adequately staffedEnsuring that the team has taken up mandatory courses and accumulated at least minimum learning necessary Monthly metrics management and preparation of management reports on teams' productivityTraining new resources on the processValidation and standardization of process as well as maintaining logsPeriodic review of process and standard code usage as well as revamp of the sameHandling queries from employees as well as support teamsDocumentations including training materials, process flow documents, ready reckoners, tool tips, Do's and Dont's documentsLiaising with other teams responsible for payments, corporate card, foreign currency advances, advance recoveries, onsite counterpartsDip Stick Quality Audits on the daily productivity and reporting quality metricsNotifying Internal Audit department on the claims found inappropriateTime and Motion Study to ascertain and arrive at the right productivity levelsDaily data feed for mass processing of corporate card claims not requiring validationAd hoc reports for management

Was part of an Accounts Payable Process specific to a Travel Industry Client.  Managed critical supplier accounts and focused on process improvements. Responsible for Input-Output Controls, Metrics Management, Productivity Monitoring & Analysis, Control Logs and Reports. Prepared specialized reports on various critical operators and proposed solutions for enhancing payment levels. Managed daily operations of the process that involved working on more than 100 statements a month and a team of 12-15 members. Train, monitor, and appraise the team members and provide valuable inputs to the team leader Liaised with the on-site team, Front Office team and other related sub processes.  Was part of an Accounts Payable Process specific to a Travel Industry Client.  Managed critical supplier accounts and focused on process improvements. Part of the Knowledge Transfer for a Query Process at client site in the United Kingdoma. Set up the initial basic structure of the Query Process. Developed a database to manage the queries and set the flow of process. b. Planned & organized training program at the end of KT for the offshore team