I have strong belief that “Success usually comes to those who are too busy to be looking for it.” My progressive track, having superseded many milestones are me with razor-sharp focus, that being my core strength. Thus, I am a result oriented leader with passion & commitment assisting in businesses to succeed. I am someone who is unwilling to settle for average; known to lead by example & challenge tough tasks. I bring to table extensive experience in leadership, planning and monitor execution of critical processes, evaluating improvement areas & driving process improvement. Needless to mention about the Quality initiatives for ensuring streamlined operations, reduced costs, optimum resource utilization and high C-SAT. Leveraged skills in coordinating with cross-functionalLeaders, achieving business goals & objectives. interactive & motivational leadership are my skills.Pillars that make me an accomplished business leader are:►Planning & Execution to adhere to Service Assurance Guidelines that served as benchmark for excellent service delivery as per Standards, SLAs & TAT►Keen Acumen to analyze key business levers to set-up effective business models, identify & tap opportunities, manage budgets, and deliver growth►Customer Centricity & Insight to nurture profitable customer relations & building value proposition ►Results-driven Leadership to identify defects & create effective action plan; lead towards customer experience, Csat, NPSLaurels & Awards-►Best Department Lead – Functional, Best People Leader in Organization’s Employee Surveys ►Appreciation for successfully conducting Mr. K.M. Birla’s visit to the largest IDEA Service Centre in Hyderabad►Distinguished Achiever Award under the Aditya Birla Group’s Worldwide Outstanding Achievements & Awards Program►Role Model Award – Woman Manager; Certified in Springboard Women Leadership Program Recognized by seniors as a “intelligent & dependable, straight forward person” & colleagues as “A reliable friend”. I enjoy working in teams, resulting in enhanced systems for higher performance of the team. Some of my positives which I can talk about are ability to multitask, good understanding of operational & systemic aspects for providing complete solutions, seeking & harnessing new opportunities and creating win-wins.As a transformational change leader, I am confident in my ability to comprehensively interpret priorities, align strategies & frameworks. Do mail me at pvlotus@yahoo.com.