Padmavathi Ravi Email & Phone Number

• Service Request, Incident, Problem and Change Management for Remedy System.Manage the BMC Remedy
• Hands on Experience with i) BMC AR (Action Request) Server ii) BMC Asset Management iii) CMDB resource iv) BMC Midtier v) Remedy Migrator vi) Responsibilities include System administration, installation, configuration.
• Strong Knowledge of BMC ARS Architecture
• BMC Remedy Support experience
• Knowledge and hands on experience with Upgrade paths from 7.1 to 8.1
• Aware of BMC Remedy Best Practices

Frisco TX

• Resolve Technical problems (over the phone, Chat, Web or remote systems support) by utilizing exceptional communication processes, customer handling skills, as well as strong analytical skills and quality-conscious.
• Performing Level 1 Production Support role for automated jobs failure
• Providing support for more than 50 applications for major healthcare Industry.
• Support Campaign (75,000+ calls a month) for conglomerate of Anthem, Inc., Amerigroup (60K+ U.S. users), Blue Cross Blue Shield, EmpireBlue (all owned by Wellpoint Health Networks, Inc.), as well as Vendor/Contrasctor.
• Working experience with Unix to resolve various application issues.
• Manage Standard Operating Procedures

• Incident, Problem and Change Management for Remedy System. Manage the BMC Remedy
• Hands on Experience with i) BMC AR (Action Request) Server ii) BMC Asset Management iii) CMDB resource iv) BMC Midtier v) Remedy Migrator vi) Responsibilities include System administration, installation, configuration.
• Strong Knowledge of BMC ARS Architecture
• BMC Remedy Support experience
• Knowledge and hands on experience with Upgrade paths from 7.1 to 8.1
• Aware of BMC Remedy Best Practices