Padmhavathi Jayakanth Email & Phone Number

London, On, Ca

London, Ontario, Canada

London, Ontario, Canada

+ Managed customer orders and payments using the restaurant’s POS system, ensuring accurate order entry and seamless payment processing (cash, credit, contactless).+ Assisting with phone or online orders, ensuring accuracy and timely communication with the kitchen for takeout or delivery services. Handling cash, credit card payments or gift cards at the end of a meal.+ Processed complex transactions such as split bills, refunds, and discounts with proficiency, maintaining quick and efficient service.+ Develops and introduces new strategies to improve takeout service efficiency and customer satisfaction.+ Monitors key performance indicators. Analyze sales and customer feedback data to identify trends and implement improvements.+ Handling customer complaints or special requests, ensuring issues are resolved in a polite and efficient manner.+ Provided internal technical support to employees for hardware, software, and security issues, ensuring efficient resolution of technical problems.

Bengaluru, Karnataka, India

+ Work with the quality assurance staff to document and facilitate Enterprise Resource Planning (ERP) systems and Application Programming Interfaces (API)/Enterprise Data Objects (EDO) as well as any other software technical skills, hardware and networks.+ Collaborated with Regional Sales teams to evaluate exceptional deals and operational requirements, conducting thorough business analysis to support pricing strategies, promotions, or incentives with valid business cases.+ Utilized a variety of tools including M365 suite, project management tools, and portfolio management tools to streamline processes and improve efficiency.+ Applied established project management methodologies including PMI and ITIL to guide project planning, execution, and delivery, ensuring adherence to industry best practices.+ Acted as a Salesforce power user, specializing in reports and dashboards to optimize data insights.+ Conducted a comprehensive review of approval and rejection rates, pinpointing inefficiencies in the sales operations process to implement targeted improvements and accelerate the sales cycle.

Bengaluru, Karnataka, India

+ Analyze data to identify trends, patterns, and insights that can drive business decision-making and assist in creating data models and defining data requirements for reporting and analytics.+ Collaborate with development teams to ensure that the final product meets the documented requirements and specifications.+ Participate in testing and validation processes to ensure the solution aligns with business needs.+ Contributing to the development of test plans and test scripts as well as performing test execution.+ Carry out analysis of the organisation, meeting agreed criteria whilst complying with financial and legal requirements, responsibilities and obligations, including statutory obligations.+ Completed Primary Skill Training in BigData/Cloud with Assessment in the fields such as Hadoop, Hive, Spark, Cassandra, Mongo DB, Hadoop Map Reduce and MySQL.+ Completed GreenField Training(GFT) in Basic Java/C++, DBMS/RDBMS, Python, Web Development.

Coimbatore, Tamil Nadu, India

+ Assisted with planning and executing User Acceptance Testing (UAT), working closely with end users to validate that the software meets their needs and expectations.+ Engaged in Unit and Integration testing to validate functionality and integration of new features, identifying and reporting issues to support high-quality releases.+ Actively contributed to the continuous improvement of the SDLC by analyzing and documenting user requirements, ensuring alignment with business needs and technical specifications.+ Creating and maintaining detailed documentation of test plans, test cases, test results, and defect reports. Clear and comprehensive documentation helps ensure that testing processes are transparent and reproducible.

Postgraduate Degree, Business And Information System Architecture, 4.08/4.20

+ Recepient of Dean's Honor Roll

Bachelor Of Engineering - Be, Computer Science

Activities and Societies: Techagon, Cambridge Assessment, Hewlett Packard Enterprise+ Certification in Cyber Security - Digital Forensics.

Higher Secondary Course, Computer Science

Activities and Societies: Bharath Scouts and Guides, National Children's Science Congress+ Was awarded 'Junior Scientist Award'.

Secondary School Course

Activities and Societies: National Cyber Olympiad, Universal Talent Search Examination, DNA Club+ School Rank - 4 and City Rank - 22.