Padmini Patasar Email & Phone Number

Richmond Hill, Ontario, Canada

• Provide intake and referral support for community agencies, by connecting families to various clinical and community supports, including Occupational Therapy, Physiotherapy, Developmental Assessment Consultation.
• Significant experience in working with multiple organizations to provide ongoing integrated care, and service planning.
• Strong administrative skillset, including organizational data entry, ongoing case management and phone and email communication, to provide families with informational resources about medical clinics.
• Able to focus on detailed tasks to efficiently complete research, documentation, report writing, work instructions, data management, and customer service.
• Take initiative to collect, evaluate, and utilize client information to develop a coordinated service plan to meet identified needs, while exercising sound judgement and adaptability.
• Maintain confidentiality, discretion, and accountability, while professionally interacting with clients, families, staff, community service providers, external medical offices, school boards, and York and Simcoe region.

Richmond Hill, Ontario, Canada

• Confirmed weekly clinic appointments, communicate with clients and update client records.
• Managed demographic data entry in electronic database and prioritize administrative tasks to meet deadlines.
• Aggregated and prepared documentation and reports for office meetings, distribution and filing.
• Received and directed business correspondence to relevant departments and staff members.
• Answered large volume of incoming calls daily to resolve client issues and schedule appointments.
• Liaised between families, service navigators, Early Interventionists and Speech-Language Pathologists, and clinical providers while interacting professionally and confidentially with clients, staff, service providers.

Toronto, Ontario, Canada

• Provided customer service and consultations to clients via phone and in person meetings to answer inquiries regarding ODSP applications, legislation, initiatives, and programs.
• Collated and recorded client information to evaluate eligibility for financial, health and employment supports, in accordance with policies and legislation.
• Assisted clients with career planning, resumes, and job searching by referring to appropriate internal and external employment support programs.
• Gathered and analyzed evidence and write decisions concerning eligibility and overpayments in a timely manner through preparation of letters explaining application of relevant law and guidelines.
• Resolved conflict situations, complaints and disputes with clients with complex needs such as mental health, addictions issues, and challenging behaviours.

Toronto, Ontario, Canada

• Managed on-site community groups and program workshops to ensure service delivery.
• Prepared diverse written communications, reports and documents to ensure program guidelines are met.
• Participated in team-building activities to enhance working collaborations.
• Increased client intake and service navigation by listening to concerns, answering questions, and resolving 95% of issues.
• Used critical thinking to identify problems, evaluate solutions and make decisions.
• Managed team of 12 health education volunteers, overseeing onboarding, training, and professional growth.

Toronto, Canada Area

• The 519 is committed to the health, happiness and full participation of the LGBTQ2S communities.
• Managed administrative duties supporting newcomers including intakes, conducting needs assessment, referrals, and solution focused counseling to clients from diverse backgrounds and vulnerable communities.
• Developed, coordinated and facilitated community workshops and events while administering thorough case notes, records, logs and statistical reports and created incident reports where necessary.
• Created advocacy and support letters to be utilized in court hearings, job and school offer and OW & ODSP.
• Provided case management services: assisted clients in identifying needs and barriers, providing them with relevant services and provided support in setting goals and developing realistic adaptation plans.
• Provided comprehensive service that resulted in 95% of clients being eligible for PR and citizenship status.

Toronto, Ontario, Canada

• Supported the program administration and service delivery across all aspects of the Settling In Program, working closely with the all department staff
• Developed newcomer capacity building programs with an emphasis on outcomes-based frameworks.

Scarborough, Ontario

• Ministry of Culture and Tourism funded program focused on supporting youth aged 6-12.
• Developed, implemented, coordinated, and evaluated a youth capacity building program, focused on leadership, team building, and diversity.

• Supervised youth volunteers, and trained youth in the development of sales and customer service
• Ensured store meets sales plan and effectively utilizes available resources to maximize business opportunities

• Interacted with the vulnerable communities of youth, seniors, newcomers
• Provided administrative support
• Conducted statistical research and maintained client database

• Maintained patient file charts and performed receptionist duties
• Responsible for OHIP Billing.

Honors Bachelor Of Science (Hbsc.), Health Studies And Environmental Science

Completed an Honor's Bachelor of Science Degree, with a double major in the field of Environmental Biology and Health Studies.

Ssw Diploma, Social Work

Social Service Worker Diploma