Padmini Patasar Email & Phone Number

Richmond Hill, Ontario, Canada

• Provide intake and referral support for community agencies, by connecting families to various clinical and community supports, including Occupational Therapy, Physiotherapy, Developmental Assessment Consultation Services, Feeding and Assessment Consultation Services, and psychological services, and the Ontario Autism Program Entry to School, Caregiver Mediated Early Years, and Urgent Response Services. • Significant experience in working with multiple organizations to provide ongoing integrated care, and service planning. • Strong administrative skillset, including organizational data entry, ongoing case management and phone and email communication, to provide families with informational resources about medical clinics.• Able to focus on detailed tasks to efficiently complete research, documentation, report writing, work instructions, data management, and customer service.• Take initiative to collect, evaluate, and utilize client information to develop a coordinated service plan to meet identified needs, while exercising sound judgement and adaptability.• Maintain confidentiality, discretion, and accountability, while professionally interacting with clients, families, staff, community service providers, external medical offices, school boards, and York and Simcoe region providers.• Commitment to creating a safe and inclusive space for staff, clients, and families, through understanding various cultures, and remaining in compliance with the Occupational Health and Safety Act as a certified Joint Health and Safety Committee (JHSC) member.

Richmond Hill, Ontario, Canada

• Confirmed weekly clinic appointments, communicate with clients and update client records.• Managed demographic data entry in electronic database and prioritize administrative tasks to meet deadlines.• Aggregated and prepared documentation and reports for office meetings, distribution and filing.• Received and directed business correspondence to relevant departments and staff members.• Answered large volume of incoming calls daily to resolve client issues and schedule appointments.• Liaised between families, service navigators, Early Interventionists and Speech-Language Pathologists, and clinical providers while interacting professionally and confidentially with clients, staff, service providers, and community agencies.

Toronto, Ontario, Canada

• Provided customer service and consultations to clients via phone and in person meetings to answer inquiries regarding ODSP applications, legislation, initiatives, and programs.• Collated and recorded client information to evaluate eligibility for financial, health and employment supports, in accordance with policies and legislation.• Assisted clients with career planning, resumes, and job searching by referring to appropriate internal and external employment support programs. • Gathered and analyzed evidence and write decisions concerning eligibility and overpayments in a timely manner through preparation of letters explaining application of relevant law and guidelines.• Resolved conflict situations, complaints and disputes with clients with complex needs such as mental health, addictions issues, and challenging behaviours.

Toronto, Ontario, Canada

• Managed on-site community groups and program workshops to ensure service delivery.• Prepared diverse written communications, reports and documents to ensure program guidelines are met.• Participated in team-building activities to enhance working collaborations.• Increased client intake and service navigation by listening to concerns, answering questions, and resolving 95% of issues.• Used critical thinking to identify problems, evaluate solutions and make decisions.• Managed team of 12 health education volunteers, overseeing onboarding, training, and professional growth.• Planned, developed and implemented community outreach activities to promote program and special events.

Toronto, Canada Area

The 519 is committed to the health, happiness and full participation of the LGBTQ2S communities.• Managed administrative duties supporting newcomers including intakes, conducting needs assessment, referrals, and solution focused counseling to clients from diverse backgrounds and vulnerable communities.• Developed, coordinated and facilitated community workshops and events while administering thorough case notes, records, logs and statistical reports and created incident reports where necessary. • Created advocacy and support letters to be utilized in court hearings, job and school offer and OW & ODSP.• Provided case management services: assisted clients in identifying needs and barriers, providing them with relevant services and provided support in setting goals and developing realistic adaptation plans.• Provided comprehensive service that resulted in 95% of clients being eligible for PR and citizenship status.• Maintained database of statistics to complete reports for the Immigration Refugee & Citizenship Canada.• Maintained constructive working relations with external agency programs and partner agencies.• Adherence to the Anti-Oppressive and Anti-Harassment internal frameworks. • Developed newcomer capacity building programs with an emphasis on outcomes-based frameworks.

Toronto, Ontario, Canada

• Supported the program administration and service delivery across all aspects of the Settling In Program, working closely with the all department staff• Developed newcomer capacity building programs with an emphasis on outcomes-based frameworks.

Scarborough, Ontario

• Ministry of Culture and Tourism funded program focused on supporting youth aged 6-12.• Developed, implemented, coordinated, and evaluated a youth capacity building program, focused on leadership, team building, and diversity.

• Supervised youth volunteers, and trained youth in the development of sales and customer service• Ensured store meets sales plan and effectively utilizes available resources to maximize business opportunities

• Interacted with the vulnerable communities of youth, seniors, newcomers• Provided administrative support• Conducted statistical research and maintained client database

• Maintained patient file charts and performed receptionist duties• Responsible for OHIP Billing.

Honors Bachelor Of Science (Hbsc.), Health Studies And Environmental Science

Completed an Honor's Bachelor of Science Degree, with a double major in the field of Environmental Biology and Health Studies.

Ssw Diploma, Social Work

Social Service Worker Diploma