Paul Oliver Email & Phone Number

London, Gb

Westminster, England, United Kingdom

Working as a Receptionist & welcoming all our clients & our guest & service the CEO & CÃO. I clean & prepare our wonderful rooms for our next visitors & service our top level people & our guests with beverages. I work alongside & for out fantastic PA team, who support the CEO & CÃO plus our superb teams of partners who create an amazing client relationships who look forward to come & see our Vermeer.

London, England, United Kingdom

Passionate about all things people.I am looking for a people role within a vibrant, forward-thinking idea churning environment that utilises my skills with a hands-on approach in a diverse people-first company that thrives on interaction and has an open mind to go into the office 75-100% of the time, as the go-to person. I thrive within a company that supports diversity and inclusion.Expansive experience from customer and employee engagement, development, operations and HR-related generalistsPreferable locations: Westminster, City of London, Heathrow (open to other locations)

London, United Kingdom

Providing extensive and high-quality support and guidance as to the lifecycle career cycle coach, developing people and teams across all divides. Supported recruitment campaigns, Human Resources, Employee Relations implementer, partnering with business partner and stakeholders. I add real value on delivering on processes through collaboration with peers and integration within our demagraphic Reviewed and audited teams in line with company vision with evaluations through coaching and mentoring achieving an effective collaboration to established KPIs. Supported the delivery of the business plan focusing on the delivery of KPIs to frontline colleagues in a complex change of initiatives and development implementation. A Cultural and ethical lead as part of the equality, diversity, inclusion and belonging ethos, supported the wellbeing and mental health focus that British Airways pioneers and supports. A proactive, positive team player that could adjust to the needs of the business and work effectively during my daily objectives and roll up my leaves to support and lead in areas of need in a calm and engaging manager. As a confidential and resourceful curious manager, I took ownership and prioritised all situations in delicate and confidential situations in some of the most demanding periods.

United Kingdom

• Provided leadership of customer service initiatives while providing a safe and secure working environment.• Delivered training on customer relationship programmes, creating an outstanding level of customer service across the long-haul flight network.• Volunteered and led on special flights, charity, returning overseas nationals through government requests and relief flights.• Collaborated with recruitment, training and crew operational management team to upskill and support with performance reviews.

Spain

Took a gap time to live in a new culture. learn and experience a vibrant area of Catalonia

London, England, United Kingdom

• Applied experience in cabin crew related operations.• Reviewed new destinations being planned and developed training processes required to ensure a seamless implementation.• Provided support in the development of a new “Chef onboard” concept with particular attention to cultural aspects involved in new countries being served.• Closely involved in the roll out of new recruitment processes.

London Area, United Kingdom

• Ensured complete implementation of operational safety and security issues during a demanding, complex and operationally unstable period.• Provided extensive support as a member of a Customer Ambassador special team within the worldwide marketing and events team.• Nominated for and won a “Hero” recognition award for exceptional customer service.

London, England, United Kingdom

• Managed a large multi-disciplinary team comprising general practitioners (GPs), and primary care teams.• Transformed the business by coaching and implementation of a suite of learning initiatives.• Initiated steps that resulted in the centre being selected as a centre of excellence for HIV regular reviews being provided.• Provided leadership of key areas of change and development through initial planning, scope and governance.

Diploma Level 5 -Currently Working Towards, Cipd, Level 5

Activities and Societies: Currently working towards - November 2022 CIPD memberWorking towards - HR Diploma - online -

Diploma, Diatetics

Equvivilant Cipd, Hr, Bp,Policy/Procdure, Employee Life Cycle, Completed Coursess

Activities and Societies: Ongoing and updating of HR levelscontinuous course updates and renewal from HR delivery, employee lifecycle, BP.

Education record