As the owner of SMB Secured Solutions, I lead our team in providing tailored IT solutions to businesses in Bloomington, Minnesota. My role involves strategic planning, client relations, service oversight, and team leadership, all aimed at helping businesses thrive digitally.Key Responsibilities:Strategic Leadership:Develop and implement plans to drive business growth and align services with client needs.Client Relations:Build strong relationships with personalized solutions and excellent communication.Service Oversight:Manage services including web hosting, cybersecurity, IT support, e-commerce, and AI integrations to maintain high standards.Innovation:Continuously enhance offerings with new tools and methods, integrating AI and advanced cybersecurity.Team Leadership:Foster a collaborative environment, prioritize professional development, and ensure the team delivers outstanding service.Community Engagement:Support the Bloomington community through local events and educational resources.Achievements:Expanded services to include a comprehensive suite of IT and digital solutions.Developed a white-labeled web hosting experience with premium tools.Established a reputation for exceptional client service and rapid response times.Implemented advanced cybersecurity measures to protect client data.Assisted businesses in launching and optimizing e-commerce platforms, driving growth.Dedicated to providing unparalleled IT solutions, my commitment to innovation, client satisfaction, and community engagement drives SMB Secured Solutions.

In my position as Technology Services LeadMajor Responsibilities:Implementing effective strategies for the management of 24/7/365 performance, design of the IT Infrastructure, Services, and education of the Community Teams, while aiming at accomplishing targeted goals, coordinating and engaging with third party vendors for cabling repairs and installations, MFP printer hardware repairs, and Defective A/V equipment repairs/ RMA's, developing tailored IT services and solutions to achieve desired outcomes, offering strategic support for other Technical Leads and Associates to streamline overall technical operations at various locations, configuring network printing resources including printer servers, printers, and other peripheral devices, whilst ensuring compliance with standards.Key Accomplishments I achieved during this role:• Optimized overall performance by troubleshooting and resolving LAN & Wireless Network issues through Technology Teams collaboration.• Opened new locations by coordinating and partnering with the member of technology business development team.• Achieved organizational objectives by managing overall infrastructure development of 3 offices in Minneapolis.

In my position as Technical Team LeadMajor Responsibilities:Providing proactive support, leadership, and guidance to cross-functional teams for the management of multiple perpetually growing queues of time-sensitive IT service requests and hardware/software incidents, coordinating with various stakeholders with focus on investigating, resolving, and educating clients' and own organization, fostering and nurturing positive relationships with clients and key stakeholders to achieve desired outcomes, creating and delivering training sessions for highly talented staff to augment overall productivity and effectives, performing various tasks comprising software configuration management, system infrastructure/ upgrades management, technical issues troubleshooting/ resolution, and overall technical teams' performance management.Key Accomplishments I achieved during this role:• Ensured compliance with defined SLAs on monthly basis by designing, testing, and implementing effective solution plans.• Improved overall service delivery processes by researching and investigating new tools and system management software.

In my position as Desktop Support AnalystMajor Responsibilities:Delivering exceptional performance in implementing and replacing hardware with new technology for a variety of different devices, leading a team of 10 people through processing a backlog of 1000+ outstanding infrastructure service requests from our client in a short 2-week period, while managing overall day to day responsibilities, conducting strategic analysis and recommended improvements for hardware and software standardization.Key Accomplishments I achieved during this role:• Ensured minimal downtime for the service recipients by facilitating timely incident resolution through hardware and software vendors collaboration.• Enhanced client satisfaction and retention rate by offering excellent customer service and identifying/ resolving complex issues in a timely manner.• Achieved project-based tasks and provided excellent services by coordinating with IT teams.

In my position as Business Technology ConsultantMajor Responsibilities:Devising and deploying robust plans for the delivery of strategic technical consultancy services for a various established business's information systems, while ensuring systems were running at optimal performance, executing strategic techniques for the troubleshooting and management of various business-level network devices in compliance with standard procedures, leading a team of IT professionals for network installations and maintenance, performing various tasks comprising custom server solutions designing/ implementation, network installation management, and standard policies/ procedures development, participating in vendor training opportunities as well as facilitating third party vendor operations to meet and exceed targeted goals.Key Accomplishment, I achieved during this role:• Streamlined clients' productivity and business operations by resolving technical issues and ensuring quality according to standards.