Led a major automation program for the UK's largest Telco automating their highly complex Service Desk and Network Operations processes. Established the COE and also led the delivery team which discovered the automation processes through to production deployment.

Highlights*Certified Scrum Master*Project Team Lead*Senior Consultant*Solution Architect * Possess good business acumen along with highly technical knowledge which alows me to bridge the gap between technical and business teams.*Quickly identifying the client's needs to allow for rapid demonstratable value to stakeholdersProjects:Title: Business Process Automation at Top MSPShort Description: Automate Invoice Ingestion to ServicenNow via Email amoungst other Use CasesRole: Lead Consultant/ SA/DeveloperTitle: Network Automation at Public Sector network provider Short Description: Automate resolution of network incidents. Integrated with SolarWinds NMP, BMC Magic and Zhone and Adtran devices.Title: On demand Network diagnostics from within ServiceNow at Top MSPShort Description: On demand network diagnostics with out leaving ServiceNow. Integrated with ServiceNow, HP NA, HP NNMi, HP OMiResponsibilities across all projects: Lead discovery workshops with clientS.A. - Design and Document HLD's and LLD'sImplement Enterprise Vendor Software. On Prem and H.A.Integrate Enterprise Software with various API's and web services - ServiceNow, MSSSQL, Microsoft EWS, Active Directory, SFTPDevelop end to end automatons (Bots) mostly using Groovy/Java and some UC's using PowershellDemo and present work to director levelCreate and implement test plansManage Go-LivesManage team members using Agile methodologies (Kanban)Client Handovers