Padraig Ryan Email & Phone Number

County Cork, Ireland

-Analyzing audio data and determining the validity-Assisting with machine learning

County Cork, Ireland

Responsibilities:Educating users on how to maintain security and safety while using Airbnb responsiblyReviewing queued results in multiple high volume queues that prevent potential risksInvestigating complex situations and potential fraudInvestigating scammers, scrapers and fraud cases and recognizing fraudulent/suspicious trendsMaintaining high levels of confidentiality while performing investigationsWorking with Trust & Safety lead to develop and enhance internal policies and tools, and mitigating the impact of bad actors on Airbnb through behavioral analysis, external data, and intelligent user education.

County Cork, Ireland

• Providing high quality customer service • Knowledge of Helpdesk Software • Knowledge of modern devices, both Android and Apple • Strong communication skills, both verbally and written. • Excellent attention to detail. • Ensured all queries and tickets were answered in a timely manner • Adhered to company SLAs while maintaining high customer satisfaction rating•Maintained my own SLAs while at the same time providing help and mentoring to other Night Shift Agents•Worked with TLs to create a new mentoring system called "Pod Buddies" to increase low stats and maintain high morale