Padraig Dennison

Padraig Dennison Email and Phone Number

Chief Operating Officer @ Re-Therm Sustainability Ltd.
County Galway, Ireland
Padraig Dennison's Location
County Galway, Ireland, Ireland
Padraig Dennison's Contact Details
About Padraig Dennison

Pádraig has managed teams in program management/ project delivery for ecommerce, Global Supply Chain fulfilment, Medical IT, account management and consulting.Currently Padraig is COO for Precision Sports TechnologyPreviously he lead a team, Operations Enablement, in Shopify, a worldwide eCommerce and fulfillment platform. Operations Enablement is centered around delivering fast paced well informed decision making for a large complex organisation. This means being a strong stakeholder, understanding the organisations needs and proposing unique solutions to problems, taking into account resourcing, technology, KPIs, communications and strategy. Prior to this Pádraig was a Program Manager for an EMEA client base in eSupply Chain Delivery for the fulfillment (either physically or electronically) of software and associated software printed materials.Pádraig has proven experience in client relationship development and program management. He is comfortable working with all levels of seniority from admins and engineers, to CFO, COO and CEO. A major strength lies in quick understanding of client needs to drive useful engagement and opportunity development. He has a background in project consulting with clients on process, software, & data reporting while also writing documentation on project quotes, work processes, data collection & technical specifications.Pádraig has worked with clients at all project stages: Initial sales engagement, project scope & design, contracts, data analysis, training and project launch. His experience also relates internally to; program management, financial reporting and forecasting, team training, company strategy and management. Over the years this has led to varied teamwork experience working with Fujitsu, BT, IBM, Cerner, HP, Shopify and more.

Padraig Dennison's Current Company Details
Re-Therm Sustainability Ltd.

Re-Therm Sustainability Ltd.

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Chief Operating Officer
County Galway, Ireland
Website:
re-therm.com
Employees:
3
Padraig Dennison Work Experience Details
  • Re-Therm Sustainability Ltd.
    Chief Operating Officer
    Re-Therm Sustainability Ltd.
    County Galway, Ireland
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  • Precision Sports Technology
    Chief Operating Officer
    Precision Sports Technology Nov 2023 - Present
    Galway, County Galway, Ireland
    Chief Operating Officer at Precision Sports Technology
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  • Autofulfil Limited
    Head Of Customer Experience
    Autofulfil Limited Oct 2022 - Feb 2023
    Galway, County Galway, Ireland
    Helping a fantastic team transform the Customer Experience for existing and new clients. Re-envision the customer and order journey as their business grows. Process map the various touchpoints as well as roadmap the new processes and workstream.• Develop the proactive service to optimize workflows for our partners• Lead a worldwide team that understands complex problems quickly and forms dynamic solutions using technology, data, stakeholder management and strong project principles• Advocate for client/employee experience & company goals with balanced solutions• Determine Capacity planning for peak throughput to ensure consistent delivery
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  • Shopify
    Support Lead - Operations Enablement
    Shopify Feb 2022 - Sep 2022
    Galway, County Galway, Ireland
    Leading a team, Operations Enablement, in Shopify, a worldwide eCommerce and fulfillment platform. Operations Enablement is centered around delivering fast paced well informed decision making for a large complex organisation. This means being a strong stakeholder, understanding the organisation's needs and proposing unique solutions to problems, taking into account resourcing, technology, KPIs, communications and strategy.
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  • Shopify
    Support Expert In Delivery Operations
    Shopify Jan 2020 - Jan 2022
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  • Shopify
    Specialisation Program Manager
    Shopify Jul 2017 - Jan 2020
    Ireland
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  • Hewlett-Packard Enterprise Services
    Program Manager
    Hewlett-Packard Enterprise Services May 2015 - Aug 2016
    Galway, Ireland
    HPE eSupply Chain Solutions offers a complete package of services that helps customers streamline their existing operations associated with the fulfillment (either physically or electronically) of software and associated software printed materials. HPE eSupply Chain Solutions addresses the entire software life cycle, from global supply chain management and real-time order and inventory tracking to online fulfillment and reporting.Role and Responsibilties:• Manage an international client base in product shipping & logistics worldwide for a range of products requiring assembly, pick/pack, print for paper, CDs, DVDs, USBs.• Reviewed and improved process according to Lean Methodology.• Delivering Business Reviews on client site covering varied KPIs and feedback but also updating clients on further developments and opportunities.• Keeping business output aligned with the contacts, SOW and any necessary upsell.• Design/implement workflow for shipping a Medical device with Li-Ion battery safely.• Manage the scope, features and timeline delivery of a web team for customer facing order taking for pre-emptive defective parts replacement in the field. This involved research in an online payment option with integration with Luzern/Braintree.• Financial, revenue forecast & pipeline reporting of opportunities/client billing.• On boarding clients to implement EDI ordering/passback, purchasing of materials per specs/requirements, educating on the logistics parameters and KPI reporting.
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  • Yudu Media
    Emea Senior Account Manager
    Yudu Media Mar 2014 - Apr 2015
    London, United Kingdom
    YUDU is a multi-platform publishing service using cloud architecture to enable leading publishers, brand owners, marketers and retailers to publish interactive, rich media content to the web and to any mobile and tablet device. Not only can content be delivered to iOS, Web Browsers, Android and Windows 8 platforms but the ability to use rich-media and in-app purchasing deepens the user relationships and maximises monetisation opportunities. The ease and speed at which subject matter, including rich-media, can be quickly converted into a multi-platform app makes YUDU the product of choice for some of the world’s largest brands and publishing house. YUDU is headquartered in London UK, and has offices in North West UK and New York/Boston USA.Role and Responsibilities:• Manage a client base in publishing and retail sectors on a range of technical/business discussions on Web/App delivery of publication and communications content.• Being a new dept, design/implemented Account Manager processes and reporting. This included optimizing customer contact model, brand engagement and feedback.• Building on existing client relationships through knowledge of the clients operations, people and businesses; ensuring that the clients’ success and satisfaction from the products, services and brand remain strong. • Negotiating repeat business and contract renewals while also pro-actively identifying up-sell opportunities within the clients businesses and associated channels. • Liaising with Production, Development & Sales teams to review clients’ activities, identifying opportunities to align client strategies with the development roadmap.• Management of financial & pipeline reporting of all opportunities/client interactions.
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  • Lumeon
    Account Manager
    Lumeon May 2012 - Feb 2014
    Role and Responsibilities:• Account manager for company’s client set as a central point of contact after they are live with Qinec Enterprise SaaS.• Responsible for client satisfaction and developing the relationship; communicating the software roadmap and understanding the client variant business models to drive new opportunities, generating new projects and custom developments.• Scoping/costing new developments within an Agile Methodology; attend daily scrums, liaising with Product Owners on specifications and delivery timescales.• Complementary to this role is supporting the deployment, support, development and sales teams. This includes attending C level meetings with new prospects and pre go live clients in addition to the existing client base.• Write MYSQL to generate reports for client date MI and drive custom workflows in the software. This MYSQL reporting is also used to gauge licence usage, external service uptake and internal MI to the company Accounts team, CFO and CEO.
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  • Ascensus Ltd
    Head Of Deployment
    Ascensus Ltd Oct 2010 - May 2012
    Role and Responsibilities:• Complete end to end client implementation: demo/scoping/costing prospective clients and their requirements, ownership of signed projects, client training, bring projects to go live and support team handover. Plus guiding internal support/project team on troubleshooting, solution training and issues resolution per SLAs.• Project Manager for SaaS implementations of a private and NHS clinical / admin solution working with an Agile Methodology on new and existing projects.• Planning/implementing the tasks involved, liaising with the client on delivery timescales of the project involving deployment, product development, risk analysis, risk planning and testing.• Complex problem solving to find root cause and establishing optimal solution taking into account risk management, change control and key contact communication.• Designing custom workflows for clients, documentation and rolling out / performing train the trainer sessions on-site or by web session.• Wrote MYSQL to generate reports for client MI as well as to drive custom workflows in the software. Designed / updated external interfacing using Mirth Connect.• Implementing DataCash Payment system for client and troubleshooting integration.
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  • Cerner
    Consultant/Senior Analyst
    Cerner Jan 2006 - Oct 2010
    Role and Responsibilities:• Consult with clients/Trusts on their processes, converting it to usable data to interface with new medical applications. • Building, auditing, validated and integration tested the clients’ databases while maintaining the data integrity, quality and usability.• Managed a remote team in India for daily workload, training and KPI feedback.• Investigated Defects/Enhancements in code/database/work-flows to resolve issues.• Worked on the design and workflows of future software releases.• On client go live systems, support in back office technical capacity & floor walking.• Provided/wrote documentation on work process, data collection and technical specs.• Worked on National Pathology/ Radiology Catalogue, ICD10 and SNOMED CT.• Investigated defects/enhancements in code/database/work-flows to resolve issues with the solutions for Cerner Millennium in order to meet SLAs. • Identified code changes through investigation of Service Records, log files analysis, examining client installed components/packages, comparing it to most recent in-house components, reading back-end (SQL/CCL), middleware & front-end code. • Liaised with IP Engineering after investigation & raise Change Requests.• Direct experience with Change Management Process in a complex environment.
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  • Ibm Global Services
    Quality Engineer (Intern)
    Ibm Global Services Jan 2003 - Sep 2003
    County Dublin, Ireland
    Quality Engineer Intern for IBM Server Group in Dublin Ireland• Received Quality Reports from IBM Japan on Servers shipped from IBM Dublin.• Investigate & correct errors from part vendors, assembly, testing in-house & shipping.• Monitored those solutions over time to see how they impact quality KPIs.
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Padraig Dennison Skills

Account Management Agile Methodologies Business Analysis Mysql Relationship Management Project Management Sql Saas Healthcare Information Technology Itil Microsoft Sql Server Business Process Improvement Client Liaison Cloud Applications Manage Client Relationships Data Security Salesforce Administrator Mirth Integration Enterprise Software Crm Training Cloud Computing Management Testing Consulting Program Management Databases Zendesk

Padraig Dennison Education Details

Frequently Asked Questions about Padraig Dennison

What company does Padraig Dennison work for?

Padraig Dennison works for Re-Therm Sustainability Ltd.

What is Padraig Dennison's role at the current company?

Padraig Dennison's current role is Chief Operating Officer.

What is Padraig Dennison's email address?

Padraig Dennison's email address is pa****@****fil.com

What schools did Padraig Dennison attend?

Padraig Dennison attended University Of Limerick, University Of Limerick, St Itas College.

What skills is Padraig Dennison known for?

Padraig Dennison has skills like Account Management, Agile Methodologies, Business Analysis, Mysql, Relationship Management, Project Management, Sql, Saas, Healthcare Information Technology, Itil, Microsoft Sql Server, Business Process Improvement.

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