Patrick Gorman Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Leadership and Team Management: Directed a global team of product support engineers and specialists, fostering a collaborative environment and promoting continuous professional development to enhance service quality.Strategic Product Support Planning: Developed and implemented comprehensive product support strategies that increased customer satisfaction.

Ottawa, Canada Area

Strategic Operations Leadership: Spearheaded operational strategies aligning with corporate objectives, leading to a 20% improvement in operational efficiency and a 15% reduction in costs through streamlining processes and enhancing supply chain logistics.Supply Chain and Vendor Management: Managed end-to-end supply chain operations, negotiated with.

Ottawa, Canada Area

• Led three diverse, cross-functional teams (Prague, Charlotte & Ottawa) in designing a business technical support and customer satisfaction team that increased sales. A total team of 45 engineers across the globe.
• Removed outsourcing and brought technical support back in-house; resulted in improving customer satisfaction.

Ottawa, Canada Area

• Consolidated North American support team with combined products; developed operational efficiencies which increased productivity.
• Developed and managed process documentation and improvements; continual service improvements raised customer satisfaction.

Kanata

• Supervised a team of up to 10 Technical Support Engineers, ensuring that each contact with the customer was a positive experience.
• Handled escalated issues via phone and email, solving difficult technical problems that first level technicians were unable to solve.