Patrícia C. Email & Phone Number

Setúbal, Portugal

Coordinated customer delivery schedules within the Logistics Department.Advanced to the Commercial Department, assuming the role of Commercial Administrative.Responsibilities included processing orders and providing technical support; managing customer accounts and exposure; preparing article quotations; offering telephone and in-person support; analyzing and managing assistance processes and reports; overseeing customer data, email, and fax communications.Software applications used: Siebel, AS400 Logistics, BusinessConnect, Bria 5.Achieved Business Spanish certification (Level A2) through Speakwell.Completed training in Sustainability and the Zero Waste Challenge, as well as Cybersecurity.

Lisboa E Região, Portugal

Completed a 2-month training in Customer Service.Gained experience in inbound and outbound phone support, with a focus on Backoffice tasks for E-Commerce, including online shopping assistance, order handling and processing, managing returns and refunds, initiating repair requests, and processing payment method changes.Software and applications utilized: CRM, Retek, Magento, WHO, BPM, Workflow, Sonae Circle, Chronopost, and Microsoft Access.

Lisboa E Região, Portugal

Completed a 3-month Customer Service training program.Provided inbound support for Complaints and General Information lines, including organizing, managing, and analyzing customer-submitted documentation.Utilized the Retek application.

Setúbal E Região, Portugal

Organized and managed files, including invoices, budgets, and process documentation.Provided in-person and telephone customer service, as well as managed company email and fax communications.Processed documents using Microsoft Word and Excel.

Setúbal E Região, Portugal

Responsible for store opening and closing, as well as cashier duties.Engaged with customers to build strong relationships and effectively respond to their needs.Organized products and merchandise to maintain a well-presented store environment.Provided personalized customer service both in person and over the phone.