Advise product leadership on learning science and the US learning tech market.

Serving as an advisor to the leadership team on learning science and technology.

Principle Consultant supporting Sr Leadership on learning strategy and working with Sales and Marketing team supporting thought leadership.

Play vital role as part of Learning Pool Ltd. Senior Management Team, emphasizing customer-centric approach in all strategic conversations. Provide hybrid strategic role that bridged the gaps between product, marketing, and sales to provide insights into customer needs, external market dynamics, and internal processes impacting customer buying behaviors. ● Achieved increased customer centricity and drove business growth by providing consistent leadership to foster internal alignment across departmental silos.● Established Customer Advocacy and Customer Data and Insights function, designed end-to-end customer journey map, and implemented customer health dashboard for a global technology company.● Aligned global customer enablement strategy to be scalable across markets and verticals, allowing for agile integration of new products and features.● Expanded role of Customer Advancement function to establish dedicated team for white glove platform migration experiences.● Led LP Labs Innovation team in establishing scientific research-based approach to user-centered design of blue ocean innovation strategies and products.● Sought-after industry thought leader, frequent speaker at global tech conferences, and author of textbook chapters, eBooks and blogs on learning experience design.https://trainingindustry.com/articles/measurement-and-analytics/why-measuring-the-value-of-corporate-training-is-critical/https://www.youtube.com/watch?v=Rh68HVtVkOghttps://www.amazon.com/Handbook-Online-Learning-Higher-Education/dp/1737943921/ref=sr_1_1?crid=1JTP75OAX31DT&keywords=handbook+of+online+learning&qid=1681238888&sprefix=handbook+for+online%2Caps%2C121&sr=8-1

Developed and implemented comprehensive business strategies aligned with company goals and objectives, stabilizing profitability following acquisition event. Fostered positive work environment to attract, retain, and develop top talent, while promoting culture of innovation, collaboration, and high performance. Engaged with key stakeholders and customers to build strong relationships, understand needs, and identify opportunities for expanding product and service offerings. Monitored industry trends, competitor landscape, and market shifts to proactively adapt strategies and maintain competitive advantage. ● Guided Remote Learner (A Learning Pool Company) as CEO post-acquisition by Learning Pool, achieving successful merger with 98% customer renewal rate and 95% staff retention after 12 months.● Served as key member of senior management at Learning Pool Ltd. providing executive leadership and strategy guidance of North American team and go-to-market strategy.● Led strategy for our Customer Advancement initiative for migrating legacy clients to SaaS platform, resulting in 98% CSAT for customer experience and opening path to upsell opportunities.● Coached individual leaders from Remote Learner into successfully transitioning into new roles within larger global organization.https://youtu.be/FVK0Zhbb3cs

Established and executed strategic vision and roadmap for product innovation, ensuring development of cutting-edge solutions that meet market demands and drive company growth. Oversaw business operations, financial performance, and organizational structure, optimizing resources and processes to maximize efficiency and profitability. Collaborated with executive leadership and cross-functional teams to identify new business opportunities, enhance customer value propositions, and expand market share. Cultivated partnerships with key industry players and clients, positioning company as trusted advisor and preferred vendor, while leveraging expertise to deliver tailored learning solution designs. ● Pinpointed key pricing opportunities based on value addition, resulting in over 40% increase in average revenue per client within 3 years.● Streamlined organization, boosting EBITDA margin from 6% to 28% over 4 years.● Developed suite of innovative, proprietary add-on plugins, creating new upsell channels and minimizing churn risk.● Spearheaded product absorption and integration strategy for e-commerce and Salesforce integration platforms obtain through an acquisition, allowing for increased market penetration into extended enterprise customer segments.● Highly sought-after learning solution design consultant for Fortune 1000 companies and startups, generating direct revenue and directly contributing to a 20% increase in new business ARR through successful conversions.https://www.youtube.com/watch?v=l37VzIm5NEE

Developed and implemented strategic plans for learning services, focusing on enhancing customer success and promoting the adoption of company products and solutions. Oversaw design, delivery, and evaluation of comprehensive learning programs and initiatives to meet diverse customer needs and drive engagement, retention, and satisfaction. Collaborated with cross-functional teams to identify and monetize professional services, maximizing revenue streams and ensuring profitability.● Established Customer Success and Learning Services function building global team serving needs of customers in US, Canada, and UK and generating new recurring revenue streaming adding >15% to annual revenue. ● Introduced Managed Services to monetize professional services, leading to 10-20% margin increase on hosting ARR.

PRIMARY CONTRACTS● Instructional designer for Project Management training at Remote-Learner Inc.Larger scale project management certification program design for US Dept of Veteran Affairs● Instructional Designer at Shea Writing and Training Solutions Inc Designing HSE training programs for various companies in the oil and gas industry. Conducting needs analysis for training and technical writing projects.● Learning Strategy Designer Grant funded project with California Space Authority at Antelope Valley College for development of Aerospace Supply Chain Management Seminar. Lead author for 21st Century Supply Chain Transformation Report.

Designed instruction for hospital staff, local law enforcement and other community agencies. Promoted and presented sexual assault awareness programs for high schools and colleges in the hospital’s district. Collaborated with program manager to write grants for additional funding.