Pagett Dusic Email & Phone Number

Huntington, West Virginia, United States

(Unpaid position) Lead communications for Women's Impact Network, a volunteer group under the Chamber. Collaborate with local businesses and organizations to sponsor workshops and seminars focused on leadership development and professional growth. Organize public events to highlight speakers and topics that help drive leadership and community engagement. • Act as social media manager for group, • Organize annual holiday event and toy drive for local children’s home.

Huntington, West Virginia, United States

Led enterprise-wide marketing and communication initiatives for a $1.7 billion health system, supporting over 10,000 physicians and staff, ensuring a cohesive and impactful brand presence. Foster and maintain positive relationships with media, employees, physicians, patients and community to strengthen organizational reputation and engagement. Generate press releases, internal employee newsletter and other marketing plans to support the newly branded system. • Expert in digital communications across various media platforms using Silverstripe and Matomo to create engaging, dynamic content.• Collaborate with advertising agencies and cross-functional teams to develop creative briefs, communications and marketing strategies for new and existing service lines.• Lead editor for Marshall Health Network’s Leading Edge magazine, updated brand and language while enhancing readability; created content to align with new mission statement and started featuring more original content.

Expert in crafting high-quality content for articles, blog posts and other written materials and tailoring writing style to match the tone and voice of different brands or publications. Experienced in researching topics, editing and proofreading copy and managing deadlines. Self-motivated and highly collaborative to deliver polished, error-free content.• Contributing author to WV Executive Magazine on wide range of topics from tourism to award spotlights.• Ghost writer for clients’ LinkedIn posts and blogs.

Huntington, West Virginia, United States

Supported the development and execution of corporate communications strategies for frontline teams company-wide, leveraging brand voice to create impactful, consistent messaging. Partnered with strategic leaders to design comprehensive communication plans, targeted content, and amplification tactics for maximum reach and engagement. Curated social media posts and stories to amplify on company intranet and social channels.• Created original content and images for featured stories on internal sites and a weekly newsletter reaching over 95,000 employees.• Developed and lead a corporate field visits project with a formalized signup and feedback process, setting a standard for future company-wide implementation.

Huntington, West Virginia Area

Served as creator, writer, and editor for internal communications supporting over 45,000 retail employees, enhancing message clarity and retention. Simplified complex information into clear, conversational and visually engaging formats to aid employee understanding. Expert in digital communication platforms, content management, and storytelling using brand voice.• Created Level Up Your Communications training and workshop, which included learning resources, quick tips, and exercises to improve writing skills in company brand voice.• Led project to develop an interactive app featuring gamification to reinforce key learnings, resulting in 20% increase in employee engagement. Served as project manager for continued support and development. The app is still in use today.

Huntington, West Virginia Area

Led frontline communications for 88 strategic sales and service business groups, managing over 100 weekly requests. Streamlined off-cycle communications to reduce frontline distractions, aligning message timing across channels for consistency. Prioritized and tailored content with key business partners, delivering clear and visually engaging information suited to each organization’s needs. • Onboarded channel to new communication process, consolidating weekly calls and building a new partnership. Resulted in gaining back 2 additional hours/week.• Spearheaded the transition and sunset of an online content tool, achieving annual savings of $105,000.

Huntington, West Virginia, United States

(Unpaid position) Founding officer of the West Virginia chapter, held various positions throughout tenure. Developed and managed chapter bylaws, ensuring governance structure and operational consistency. Produced a monthly newsletter to engage members and promote chapter initiatives. Organized and oversaw volunteer events, actively fostering community involvement and outreach. • Led fundraising efforts that supported chapter needs and funded over $6,000 in scholarships during tenure.• Partnered with AT&T’s Believe Appalachia initiative to provide assistance to first responders and the community in the ongoing effort to combat the opioid epidemic.

Huntington, West Virginia Area

Acted as subject matter expert on billing, sales support and retention processes within the Huntington center, implementing over 100 improvements in one year to enhance agent performance and customer satisfaction. Served as SharePoint administrator, creating automated workflows and designing scorecards to track volume and completions. • Led Issue ID process and met 30-day speed to resolution goal of 75%, resulting in 100+ implemented issues in one year.• Developed online call handling guidance pages and introduced a standardized call evaluation form for new supervisor project, addressing escalations with consistent policies.

Huntington, West Virginia Area

Led team of 21 Quality Analysts to ensure performance goals were met as well as focused on improving customer satisfaction with frontline agents. Communicated quality expectations and site trends to leadership through reporting presentations and meetings. Facilitated enterprise calibrations with internal and vendor partners as well as hosted call monitoring sessions with AT&T. Identified opportunities and implemented various process improvements. - Developed reference tool for account disconnect requests ensuring compliance information was provided to customers. - Partnered with leadership to communicate changes in evaluation and scoring process, ensuring successful rollout.