Reporting to the Head of Technology, is responsible for developing, shaping and delivery of the NAB credit card compliance program for both Issuing and Acquiring. Working with business stakeholders and partners, vendor partners to define delivery model and roadmap.The core of this role is to lead the Issuing & Acquiring Payment Schemes quarterly releases. This includes uplift of tech and business changes for innovation and compliance. Regularly lead business and tech teams of 50 or… Show more Reporting to the Head of Technology, is responsible for developing, shaping and delivery of the NAB credit card compliance program for both Issuing and Acquiring. Working with business stakeholders and partners, vendor partners to define delivery model and roadmap.The core of this role is to lead the Issuing & Acquiring Payment Schemes quarterly releases. This includes uplift of tech and business changes for innovation and compliance. Regularly lead business and tech teams of 50 or more.NAB schemes infrastructure processes in excess of $100B in transaction volume and is critical to the business.Program has an estimated budget of $4.6M annually. Show less

Reporting to the Head of Technology, HNW Service Delivery is responsible for developing, shaping and delivery for the Liferay Program which is a re-platform and redesign of the NabTrade. Leading a team of 6, working with business stakeholders and partners, vendor partners to define the functional transformation required for the platform to service an increasing digital market.I was responsible for the delivery model and roadmap.Program has an estimated budget of $8M over two year… Show more Reporting to the Head of Technology, HNW Service Delivery is responsible for developing, shaping and delivery for the Liferay Program which is a re-platform and redesign of the NabTrade. Leading a team of 6, working with business stakeholders and partners, vendor partners to define the functional transformation required for the platform to service an increasing digital market.I was responsible for the delivery model and roadmap.Program has an estimated budget of $8M over two year program Show less

Working with various business units to resolve customer facing banking issues including ACFA audit items.

Reporting to the Program Director responsible for developing the deployment strategy and Hypercare model to support the national rollout of Associates Teaming restructure for NAB personal bankers (estimated impact to 4500 NAB employees and customers.

Responsible for leading the planning and management of the upgrade and transformation of the core credit card platforms and supporting infrastructure.The role requires working with strategic partners locally and globally to execute key systems migrations and transformation while also working with senior business stakeholders to minimise business risk through staff training and education programs across all Latitude Financial Services business sites. A local team of 60 supported the… Show more Responsible for leading the planning and management of the upgrade and transformation of the core credit card platforms and supporting infrastructure.The role requires working with strategic partners locally and globally to execute key systems migrations and transformation while also working with senior business stakeholders to minimise business risk through staff training and education programs across all Latitude Financial Services business sites. A local team of 60 supported the business, vendors and tech teams through Define, Build, Test and transition to a new vendor support arrangement.The program had a budget of $20 million for 2017. Show less

Responsible for the successful delivery of the ICT portfolio of projects from business case development through to project closure.The Manager ICT Portfolio Delivery works in collaboration with all ICT departments to mobilise and implement programs and projects across the ICT landscape ensuring they deliver to the expected strategic outcomes in terms of quality, cost, schedule and scope.The role is also responsible for analysing project management elements across the entire… Show more Responsible for the successful delivery of the ICT portfolio of projects from business case development through to project closure.The Manager ICT Portfolio Delivery works in collaboration with all ICT departments to mobilise and implement programs and projects across the ICT landscape ensuring they deliver to the expected strategic outcomes in terms of quality, cost, schedule and scope.The role is also responsible for analysing project management elements across the entire portfolio seeking ways to leverage economies of scale, reduce risk and improve probability of successfully delivering. The role required a focus on team development with a focus on team upskilling and transformation with a partnering strategy to support the resource requirements to support the portfolio delivery agenda.The ICT Project Portfolio with an annual spend of between $20-40 million with an 80% charge back target. Show less

Program Director focussing on Banking ApplicationsWorking mainly with ANZ executed a $6.5M deal to move services offshore to India for document composition and management.

The Infrastructure Stream Lead is responsible for the ‘Infrastructure On Demand’ Transformation Program at National Australia Bank. The role works across a complex customer and technology landscape building infrastructure (and supporting netwoks) that is power and processing efficient. Through virtualisation and transformation from physical hardware to a virtual technology environment the program expects to lower the NAB carbon footprint while increasing capability uplift through the… Show more The Infrastructure Stream Lead is responsible for the ‘Infrastructure On Demand’ Transformation Program at National Australia Bank. The role works across a complex customer and technology landscape building infrastructure (and supporting netwoks) that is power and processing efficient. Through virtualisation and transformation from physical hardware to a virtual technology environment the program expects to lower the NAB carbon footprint while increasing capability uplift through the technology refresh. The ‘Infrastructure On Demand’ stream has an annual budget circa $10 million with teams in Australia and India. Show less

Through multiple roles as a Senior Executive within the ANZ IT leadership team, managed complex portfolio and works program for Retail Bank global IT pipeline across a diverse and complex IT landscape. Delivered technology process improvements resulting in over 40% capability uplift and approx $5 million budget cost out through a global virtual team partnership and vendor rationalisation strategy. Established and led a technical transformation program across Financial Planning Field Support… Show more Through multiple roles as a Senior Executive within the ANZ IT leadership team, managed complex portfolio and works program for Retail Bank global IT pipeline across a diverse and complex IT landscape. Delivered technology process improvements resulting in over 40% capability uplift and approx $5 million budget cost out through a global virtual team partnership and vendor rationalisation strategy. Established and led a technical transformation program across Financial Planning Field Support through dedicated and specialised Service Desk, Release Management, Document Composition, Document Workflow and Wealth Management. Managed global IT delivery, vendor management, controls audit risk and compliance. Show less

The Head of IT Operations was responsible for the 24x7 end-to-end delivery of all IT related services to approx 600 internal business users and over 8000 Financial Planners across Australia. The role was part of the business extended business leadership team whereby the role was the strategic and operational interface between IT, external & internal customers that utilize IT services. Managing a small team of 15 skilled technicians provided mentoring and cultural change management with a… Show more The Head of IT Operations was responsible for the 24x7 end-to-end delivery of all IT related services to approx 600 internal business users and over 8000 Financial Planners across Australia. The role was part of the business extended business leadership team whereby the role was the strategic and operational interface between IT, external & internal customers that utilize IT services. Managing a small team of 15 skilled technicians provided mentoring and cultural change management with a strong emphasis on team success. Key challenge of the role was an aging infrastructure, remote Financial Planning sales team and service outages. Established and led technology transformation refresh program of $3 million upgrading core infrastructure, providing the infrastructure for remote servicing of sales team and building world standard DRP and redundancy. Results generated system availability uplift to 99.8% across all units of Avanteos. Show less

The Transition Services Delivery Manager was accountable for the services vendor transition from IBM to Fujitsu including the establishment of contract governance and day to day operating structures between Fujitsu and Victoria Police. Part of role scope was to achieve operational efficiency with new service provider and thereby performed gap analysis and review on major core process deployment to deliver improved system performance and available to Victoria’s 250 Police Stations.

The Business Services Leader managed the pipeline, application development, delivery and operational performance of core systems and infrastructure to support GE Money production system environments across Australia, New Zealand and Asia for 10,000 staff and over 4 million card holders through strategic global partnerships leveraging virtual teams across Australia and Asia.Worked with key business leaders to developed the GE Money IT 5 yr strategy & blueprint technology roadmap… Show more The Business Services Leader managed the pipeline, application development, delivery and operational performance of core systems and infrastructure to support GE Money production system environments across Australia, New Zealand and Asia for 10,000 staff and over 4 million card holders through strategic global partnerships leveraging virtual teams across Australia and Asia.Worked with key business leaders to developed the GE Money IT 5 yr strategy & blueprint technology roadmap. Successfully delivered all release targets for major systems development programs supporting significant business change. Established and governed core systems release management board. Leveraging ITIL frameworks managed service review resulting in 40% improvement and $3M annual savings of Severity 1 and 2 incident resolution. The role also provided strategic direction of IT programs through major acquisition of Wizard Home Loans. Annual capital budget of $30M, operational budget of $20M and staff in excess of 150. Show less

Based in Bangkok managed a $100M program to upgrade and integrate VisionPLUS (credit card platform) across 28 GE Consumer Finance business. Working with the key leadership of each GE business performed budget and pipeline analysis, gap analysis and review on major business objectives to build a strategic vision and delivery plan across GE Consumer Finance. Building a repeatable framework supported by global delivery partners across Asia and Europe to achieve cost effective delivery models… Show more Based in Bangkok managed a $100M program to upgrade and integrate VisionPLUS (credit card platform) across 28 GE Consumer Finance business. Working with the key leadership of each GE business performed budget and pipeline analysis, gap analysis and review on major business objectives to build a strategic vision and delivery plan across GE Consumer Finance. Building a repeatable framework supported by global delivery partners across Asia and Europe to achieve cost effective delivery models available to each GE Consumer Finance business. Managed the establishment of joint venture between Channai based company Thinksoft and GE Capital. Show less

Through multiple roles as a Senior Member of the GE IT leadership team, managed complex portfolio and works program for Cards and Commercial Australasia IT pipeline. Delivered technology process improvements resulting in over 40% capability uplift and approx $25 million budget cost out through a global virtual team strategy. Established and led a technical transformation program across Document Composition and Document Workflow including vendor partnership with Salmat & QM Industries for all… Show more Through multiple roles as a Senior Member of the GE IT leadership team, managed complex portfolio and works program for Cards and Commercial Australasia IT pipeline. Delivered technology process improvements resulting in over 40% capability uplift and approx $25 million budget cost out through a global virtual team strategy. Established and led a technical transformation program across Document Composition and Document Workflow including vendor partnership with Salmat & QM Industries for all customer communications. Led the IT programs through major acquisition of AVCO Finance & AGC. Managed global IT delivery, vendor partnership & management, security controls risk and compliance. Show less