Paul Grossman Email and Phone Number

IT Senior Project Leader working with Wharton External Affairs supporting strategic projects and events.

• Strategic Partner for the Healthcare Management Department, Leonard Davis Institute and Lauder Institute providing all technology needs; acting as 1st point of contact and liaison to the greater Wharton Computing group.• Provide technical support for all Faculty, Staff and PhD students.• Maintain all departmental assets; ordering, deploying and retiring equipment.• Work on various cross Wharton Computing teams to help direct Wharton Computing technology choices; Desktop Management Team, Faculty Process Reimagined, Knowledge Management Team, VPN Team.• Manage one contract staff member who provides support for the Lauder Institute and Management department.• Manage, maintain and secure all printers including supplies and managed print contracts.• Oversee technology aspects of HIPAA data contracts.• Provide 1st tier support for Classroom technology and video conferencing.• Consult with Faculty, Staff and PhD students to find the best possible technology for increased efficiency.

• Provide all technical support to the ISC Networking and Telecommunications and ISC Billing departments including end user Apple and Windows machines to approximately 90 end users from field technicians to the Associate Vice President.• Maintain all internal technical needs including ordering and deployment of new computers, managing asset life cycles, supporting PDA’s and smartphones and streamlining support for more efficient methods of operation. • Maintain internal windows servers running on Windows Server 2003 and 2008 that include the Symantec Antivirus server, fileshares, WEBDAV access for off campus fileshare access, Windows Deployment server (WDS), Windows Updates (WSUS), TrackIT server, Printer queue server, Windows Active Directory domain environment• Manage computer deployments with WSUS imaging process for fastest customization. Use Group Policy to deploy new software to machines• Support Mac and PC Exchange clients on the Exchange service• Manage, maintain and secure all local printers including, Xerox Phaser solid ink printers, various HP color and black and white printers and fax machines. This includes keeping track and ordering all expendable stock supplies and working with an outside vendor for support contracts.• Maintain helpdesk website with up to date documentation for end users on best practices and ‘How to’ demos.• Coordinated various projects including server upgrades, domain migration, and recent upgrade of all AV in the conference room.• Provide VoIP telephone support, including troubleshooting and maintenance• Supervise Drexel University Coop

• Administer Technical support to Faculty, staff and research technicians in various area of the medical school in both research labs and administrative offices• Worked independently and with a team to diagnose and solve problems.• Designed and implemented strategic network solutions for a more efficient work environment.• Assisted faculty and staff with ordering new and upgrading old computer systems.• Provided both hardware and software support with a wide variety of systems; Apple computers, PCs, laptops and desktops.• Worked as a project coordinator on various assignments including establishing a ghost imaging process, cleaning up the IP address system throughout the Medical School.

• Provided support for a joint Mac and Windows environment for doctors, nurses, research technicians and others.• Administered domain server, IP Addressing, and network connectivity.• Designed, built and maintained webpage for MIRECC (research study).

• Maintained computer and printers and provided support (telephone and help desk) to faculty, staff and students.• Supervised and trained other lab assistants.• Aided students with network setup and problems

• Provided support for Research Service.• Maintained and upgraded computers.• Aided in everyday activities in running the Research Service

Provided all hotel operator services for both internal and external calls.