Phillip Haynes Email & Phone Number

Washington, District Of Columbia, United States

Washington, District Of Columbia, United States

Columbus, Ohio

Columbus, Ohio Area

• Manages ticket operations for selected events including programming, invoicing, allocation, and distribution.
• Collaborates with other department areas on assigned events to coordinate ticketing needs for sales, marketing, promotions, fan experience, and event operations.
• Utilizes Archtics, Ticketmaster Host, AccountManager, and other online systems to maintain box office management responsibilities.
• Serves as the ticket manager for the women’s volleyball and men’s lacrosse programs.
• Oversees ticket operations for various NCAA and Big Ten Conference championship events.
• Assists customers with inquires and purchases.

Columbus, Ohio Area

• Performed miscellaneous ticket operations duties including: building events, plans, and promo codes on Archtics and Event Management Tool, printing and fulfilling ticket orders, troubleshooting various ticket issues.
• Processed season, group, and single game ticket requests using Ticketmaster Host and Archtics.
• Served as the ticket manager for the men's lacrosse program.
• Oversaw ticket operations for championship events including: the 2016 NCAA Division I Men’s Lacrosse Quarterfinals, 2015 NCAA Division I Men’s and Women’s Soccer First and Second Rounds, and the 2015 Big Ten Men’s.
• Provided exceptional daily customer service of guests, ticket holders, and donors via phone, email, live chat, and in person.
• Maintained game day management responsibilities for additional sports/events.

Columbus, Ohio Area

• Processes advance and day-of ticket sales for all matches and events at MAPFRE Stadium.
• Assists customers using Ticketmaster Host and Archtics.
• Troubleshoots patrons’ ticket issues, conflicts, and complaints.
• Processes multiple forms of payments, including cash and assist with balancing at the end of each event.

Columbus, Ohio Area

• Participated in an eight-week sales training program as a member of the night sales team.
• Sold a full menu of ticket packages including: full season, 10-match, 5-match, and single game plans.
• Acquired and developed successful ticket sales skills and strategies.
• Averaged over 60 outbound calls a night generating new business, establishing relationships, and building my pipeline.

Chesapeake, Virginia

• Received hands-on training in: sales, customer service, finance & account management, and revenue management.
• Achieved and exceeded individual sales goals and customer service goals.
• Developed sales utilizing business-to-business sales tactics.
• Implemented sales strategies for increasing ancillary revenue.
• Managed rental contracts for retail and replacement customers to ensure all of their needs were met.
• Communicated with dealership and repair shop accounts daily via e-mail, phone, and in-person meetings to strengthen relationships.

Columbus, Ohio Area

Columbus, Ohio Area

• Fulfills, prints, and disseminates ticket orders.
• Utilizes ticketing software for sales, data capture, and ticket operations.
• Processes advance and day of match ticket sales.
• Manages spreadsheets to track match details.

Columbus, Ohio Area

• Created a fun atmosphere amongst fans at different Ohio State sports by distributing promotional giveaways before and during the game and helping facilitate fan contests.
• Assisted in creating and executing promotions.

Columbus, Ohio Area

• Provided outstanding customer service.
• Assisted with counter set-up.
• Cleaned counters, dining room, fixtures, and cooking equipment.

Virginia Beach, Virginia

• Managed the station’s social media sites.
• Produced radio shows, with duties that included, but were not limited to: setting up interviews, brainstorming new ideas for the show, and creating commercials.

Bachelor Of Science (B.S.), Sport And Leisure Studies: Sport Leadership And Humanities, Minor Communications

Education record