Pahoua Xiong Email and Phone Number
Pahoua Xiong work email
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Pahoua Xiong personal email
As a certified pharmacy technician (CPhT) and a coordinator at Coram CVS/specialty infusion services, I have over 11 years of experience in providing exceptional customer service, verifying insurance coverage, and overseeing data entry technicians in the pharmacy field. I am skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively. I have extensive computer training, including Microsoft Office: Excel, PowerPoint, Outlook, and Word. I am also fluent in Hmong, which enables me to serve diverse customers and communities. I am passionate about improving the quality of life for patients who need infusion services, and I collaborate with interdepartmental teams to ensure accurate and timely delivery of orders. I have also contributed to batch process innovations and team building exercises that enhance the efficiency and morale of the pharmacy staff. My goal is to leverage my skills and expertise to support the mission and vision of Coram CVS/specialty infusion services.
Coram Cvs/Specialty Infusion Services
View- Website:
- coramhc.com
- Employees:
- 1503
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Payer CoordinatorCoram Cvs/Specialty Infusion Services Mar 2019 - PresentEden Prairie, Minnesota• Proactively research payers for process changes that will impact cascading departments.• Capture, interpret, and maintain verification, authorization, and contracting rules on Coram database.• Joined forces with IT to build a new knowledge database website on SharePoint. • Coordinated project meetings with Implementation team to identify, review, and discuss next steps for payers with upcoming changes and organize potential risks and mitigation plans.
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Insurance VerificationCoram Cvs/Specialty Infusion Services Apr 2017 - Mar 2019Eden Prairie, Minnesota• Verify home health/home infusion coverage and coordinate between sales, pharmacy teams, and authorization departments to confirm patient coverage.• Collaborated with sales and leadership teams on pilot projects to enhance customer experience and streamline benefit verification process.
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Pharmacy Technician Data Entry LeadMerwin Long Term Jan 2015 - Apr 2017New Brighton, Mn• Oversee and direct data entry technicians on day-to-day policy and procedures. Responsible for proper staff scheduling and delegating technician job duties necessary for workflow for demand and cycle order• Interdepartmental collaboration with billing and med records to ensure accurate insurance coverage; providing support with call center and triaging; proper overnight coverage and helping fill team with workload. • Help data entry when needed with questions and processing orders in the queue. Involved in batch process innovations; improve on ASAP times • Team building exercise with competitions • Identify queue awareness and assist in tech job duty delegation• Problem solving skills for insurance issues and nurse questions • Review and work 1-on-1 to modify individual goals to meet production targets. -
Data Entry TechnicianMerwin Long Term Jun 2014 - Jan 2015New Brighton, Minnesota• Process new orders with minimal errors and refills received, submit claims and call insurance• Entering key information for new admissions including insurance and med sheet info.• Provide customer service over the phone with nurses and patients • Typing average over 150 orders daily
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Fill TechnicianMerwin Long Term Apr 2014 - Jun 2014New Brighton, Minnesota
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Pharmacy TechnicianTarget Aug 2013 - Oct 2014Bloomington, Minnesota• Entering new prescriptions accurately, ensuring all necessary information is within benefit coverage of the patient, and maintaining patient confidentiality. • Receiving refill request by phone, automated system, online request, or in-store guests. • Fill prescriptions in a fast and timely manner alongside the pharmacist; checking the prescription and correctly labeling the product prior to pharmacist handoff. -
Lead TellerWells Fargo May 2011 - Jul 2013Greater Minneapolis-St. Paul Area• Daily cash handling; process deposits and cash withdrawals, make certified checks/ money orders, cash advances, payments. Daily balancing of cash drawers, cash vaults, investigating discrepancies. Open and closing procedures, follow policies per operational guidelines, risk management and preventions of any inconsistencies. • Actively having conversations with customers about their goals and suggesting products to enhance their lifestyle financially. Working alongside bankers by setting appointments to meet quarterly goals as well as daily goals. • Increase individual sales goal by 73%, increased customer service surveys by 86%, improved shortages and overages by 62%. Customer service surveys exceeded 85% in 2012. -
Store ManagerLids Sports Group Mar 2008 - Oct 2010Bloomington, Minnesota• Started as Assistant Manager and was promoted within six months to Store Manager. Decreased loss and theft by 62% in 2009. • Monitored sales productivity to increase profit and decrease loss/theft. Observations on policies and procedures follow through; loss prevention, training program. Recruited, hired, and trained full staff and 30% turnover rate for store within district.• Passionately selling the Lids card to every hat enthusiast to receive perks such as discounts on all future purchases. -
Associate ManagerCharlotte Russe Nov 2005 - Feb 2007Bloomington, Minnesota• Greeted customers with product knowledge and provide customer service. Providing customers with latest fashion trends and jewelry to compliment them. • Stocked sales floor with newest arrivals. Cleaning and wiping down mirrors, also vacuuming and assisting managers to bank with deposit.• Operations follow through with all managers; opening and closing procedure, banking policy, supply and maintenance orders. • Trained new associates in different aspects of the sales floor utilizing zoning method. • Read hourly sales goals to employees based on traffic and to achieve last year's sales. Follow up with one-on-ones with associates on training, customer service and sales. • Provided store manager with action plan with associates in training.
Pahoua Xiong Skills
Pahoua Xiong Education Details
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Anthem CollegePharmaceutical -
Central High School3.0
Frequently Asked Questions about Pahoua Xiong
What company does Pahoua Xiong work for?
Pahoua Xiong works for Coram Cvs/specialty Infusion Services
What is Pahoua Xiong's role at the current company?
Pahoua Xiong's current role is Insurance Coordinator @ Coram CVS | Data Entry, Insurance Verification.
What is Pahoua Xiong's email address?
Pahoua Xiong's email address is pa****@****ltc.com
What schools did Pahoua Xiong attend?
Pahoua Xiong attended Anthem College, Central High School.
What skills is Pahoua Xiong known for?
Pahoua Xiong has skills like Customer Service, Leadership, Microsoft Word, Management, Microsoft Excel, Healthcare, Sales, Teamwork, Microsoft Office, Data Entry, Hipaa, Pharmacy.
Who are Pahoua Xiong's colleagues?
Pahoua Xiong's colleagues are Christopher Bui, Breann D, Tocarra Carter, Michelle Habsen, Kimberly Gentry, Khristina Nguyen, Lucky Alexander.
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