Pahul Preet Singh Email & Phone Number

Brampton, On, Ca

Canada

• Design, develop, test and support software codes.• Develop new software code as well as maintaining the existing software codes to deliver banking services.• Engage in complex team meetings to gather user requirements, decision making, technical design, problem solving and providing feedback to team members. Collect the user requirement and document them.• Assess, troubleshoot and document the issues encountered in application.• Documenting the manuals, troubleshooting steps and guidelines for application or software.• Collaborate with the team to design and implement software logic following the current best practices.

Ontario, Canada

-Assemble and set up laptops, providing advanced desktop support for both on-site and remote users.-Efficiently prioritize and address phone calls and email requests as a Support Desk Agent.-Performing the daily health status report and update the stakeholder and L2/ L3 team in case of any disruptions.-Specialized in overseeing and supporting Windows desktop/server environments, with in Microsoft 365, VMware, Active Directory, and Windows.-Significantly contributed to the planning, design, and implementation of applications, system updates, licenses, and hardware devices-Created technical documentation for new and modified systems.-Troubleshoot and resolve software applications and OS-related issues for seamless user experience..-Proficiently created and managed tickets in ServiceNow, ensuring accurate documentation and efficient resolution of technical issues for streamlined support operations.-Responded to user inquiries and delivered technical support via phone, email, and chat.

India

• Design solutions, perform unit testing, develop appropriate documentation and manuals and facilitate final delivery. • Support production issues, includes independently completing root-cause analysis and diagnosis• Devise new algorithm and data structures for targeted environment and platform attributes in alignment with architectural patterns.• Exercise judgement to identify root cause, diagnose and solve problems within given rules.• Provide input into the planning and implementation of operational programs• Collect and record user/business requirements and convert them into detailed software requirement• Write, configure, enhance, integrate and test code to create software that aligns with architecture pattern and technology strategy

Pg Diploma, Computer Networks & Security

Bachelor Of Engineering - Be, Information Technology