Paige Potter Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois, United States

As SVP, I directed comprehensive operations across Platform Development and Visitor Experience for a start-up creating mobile experiences for visitors at a variety of cultural institutions. I held primary responsibility for all aspects of the proprietary CMS platform, supporting the app and ticketing software with a commitment to detail. I also served as the primary Customer Support Contact, leveraging communication skills and an innate ability to develop relationships across a diverse population. I routinely partnered with our Polish development team to streamline performance and achieve desired results across multiple projects. Additionally, I tracked and analyzed data metrics to evaluate project effectiveness. Key accomplishments include:• Demonstrating ability to efficiently manage and multitask, coordinating projects for numerous clients on various platforms, quickly adapting to emerging needs in a fast-paced environment.• Successfully evaluating customer feedback, collaborating with development team to ideate and launch new features and integrate necessary product changes.• Developing evergreen documents, including user manuals for CMS systems and client onboarding materials.• Effectively coordinating and executing app and feature launches on-site and in a virtual environment.• Increasing institutional effectiveness, identifying and creating new processes that streamlined all launch activities.

Throughout my tenure as Platform Manager, I managed Platform Plus Partners through onboarding, training, and ongoing development of positive relationships with partners to assist in realizing overarching goals. I frequently delivered backend technical support to all partners, supporting content creation, training programs, and continued project maintenance. Moreover, I tracked reporting data and metrics, documenting daily project progress. Key accomplishments include:• Serving as primary US-based liaison, communicating with the development team based in Poland to coordinate testing and troubleshooting of apps, augmented reality experiences, and other project deliverables.• Conducted discovery meetings, training, and Bluetooth beacon installation and updating at Partner sites. • Effectively preparing and updating data and content for the CMS backend system for all partner operations.

As Customer Resource Manager Backend Specialist, serving as the main POC for partners regarding all CRM-based questions and training opportunities from initial discovery period through launch and continued support. I held primary responsibility for uploading all content and data, including content created specifically for the app and transcribed from partner websites. Additionally, I functioned as the main liaison between the US-based CTO and Polish development team. Key accomplishments include:• Streamlining quality assurance and on-call tech support, conducting in-depth testing both on-site at partner venues and in-office.• Continually enhancing UI performance, leveraging internal and external user surveys, on-site testing, Yelp reviews, Visitor Service Associate feedback, and other information to update services.• Successfully installing, programming, testing, and upgrading Bluetooth beacons across all venues.

In this role, I engaged with all visitors, providing optimal customer service to groups of adults and students at various points, including parking, tours, and audio guide distribution at the Getty Center and Getty Villa. I also provided information regarding event and business inquiries, communicating effectively within a call center environment. Key accomplishments include:• Effectively serving business visitors and the general public at Security Reception and the General Information Desk, providing assistance and a variety of services at special events, programs, performances, and lectures.

Los Angeles, California, United States

Wrote Statements of Significance, Staff Reports and create presentations for properties in consideration for Historic Cultural Monument (HCM) status by the City of Los Angeles. Attended site visits to prospective HCM properties as well as designated properties going through renovations. Research Assistant; General Office Duties as assigned.

During my tenure at the Reagan Foundation, I oversaw ticket sales and audio tours, as well as distribution of brochures and promoting memberships at the front desk. I effectively communicated with all guests, answering questions, providing directions, and updating information on current and upcoming events and special programs. Key accomplishments include:• Successfully resolving all customer issues, in addition to proactively identifying business needs and making recommendations on new ideas.• Consistently delivering an optimal visitor experience, leading to repeat business and referral visits.

London, United Kingdom

Exhibition Research Assistant; Assisted with writing interpretive text, researching information and overseeing installation of displays and temporary exhibitions including Curtain Up: Celebrating 40 Years of Theatre in London and New York (February 2016-August 2016). Led tours of the Theatre and Performance Gallery.

Universal City, Ca, Usa

Assisted VP Scripted Production, VP Alternative Production and Executive Director of Digital Production.Created Critical Assumptions, One Sheet Schedules and Production Calendars for both pilots and series. Liaised with various film commissions to create initial location packages for pilots in development. Coordinated hiring of writer’s room staff for various scripted productions. Coordinated logistics in brand integration of the Defiance Dodge Charger for Dodge National Commercial, San Diego Comic Con, and various National Auto Shows. Coordinated travel for executives, talent and production crew. Administrative duties for all three executives including, coordinating and assisting in the tracking of confidential and sensitive projects and assignments, coordinating calendars, preparing agendas and meeting minutes and disseminating information and correspondence to various levels of management and external clients.

Universal City, Ca, Usa

--Universal Cable Productions Page (September 2012-January 2013)Created Critical Assumptions, One Sheet Schedules and Production Calendars for both pilots and series.Coordinated travel for executives, talent and production crew. Assisted VP Production with administrative responsibilities such as answering phones, scheduling meetings and expenses.--Events and Operations Page (April 2012-July 2012)Assisted in the planning and running of Press Tours, Series Wrap Parties, Pilot Screenings, Comic-Con Panels and Upfronts. Coordinated all talent travel to NY Upfronts, organized all hotel room assignments for the TCA Summer Press Tour. Formatted Copy, created press materials, reconciled department credit cards and general office duties as assigned.--124th Tournament of Roses Head Page (January 2013)Assistant to the Line Producer for the NBC Telecast. Coordinated VIP seating and managed the team of NBC Pages.--Page Program --General (January 2012-January 2013)Officer in Charge for “The Tonight Show with Jay Leno” Front of House; Assisted in audience coordination. Covered Assistant Desks in various Departments including Publicity, Communications, Business Affairs and Marketing.

Master’S Degree, Managing Archaeological And Heritage Sites, Distinction (Summa Cum Laude)

GRADUATE COURSE WORK 15,000 word Dissertation • Assessing the Impact of Commemorative Events on Iconic Battlefield Heritage Sites.

Bachelor’S Degree, Film/Cinema/Video Studies And History (Concentration In European Medieval History), Magna Cum Laude