Oversee all warehouse and retail store operations.

Manages significantly complex cross-organization projects and has complete knowledge of processes within own function and general process knowledge of other function.Coordinates and manage all incoming customer orders in the support of sales of retail products, laptop, server, storage solution products and refurbishment and integration services. Coordinates cross-departments to schedule orders based on line capacity, materials, and warehouse labor.Maintains master schedule for internal production lines to ensure maximum workflow and labor resources - actions including creating and processing production orders in Oracle and Glovia. Monitor order process from receipt of purchase order to delivery at end location and invoicing. Schedules all shipments based on customer requirements and roll-out schedules. Develops relationship with customer channels to help identify and distribute prospect leads to Sales. Responsible for releasing and returning of evaluation and demo equipment, internal company use laptops, and other support for sales functions.Produces metrics around order entry, accuracy, turnaround time, lead time, customer satisfaction and more on a monthly basis to senior management.

Develop and maintain QA programs complementary to enterprise quality system, corporate objectives and policies.Create and sustain a Material Review Board for defective material and all associated handling, repair, and return documents and processes. Create new processes for upcoming projects to ensure order and shipment accuracy. Supervise and review corrective solutions and prevent action claims.Develop new methods to resolve problems occurring during QA activities.Guide organization personnel through new practices and certifications.Develop monthly reports showing inspection and audit performance and improvement opportunities.Conduct meetings regularly with inspection and audit team to help consistency in teamwork.

Coordinate with appropriate departments to schedule orders based on material & resource availability and production capability, communicate with planner/buyers to escalate material issues, interface with internal and external customers to determine customer requirements, resolve problems and provide order status.Established and monitored key performance indicators and targets for quality, safety, environmental, and company departments. Presented monthly reports to senior-level management. Maintained ISO Certification, retained ISO activity logs, performed internal ISO or process audits, recorded company training.

Provides recommendations for operational efficiencies and process improvements to assist in policy development supporting change initiatives.Develop improvements to existing processes to deliver improved business performance. Create and track key performance indicators on all work areas to ensure efficient performance.Report preventative and corrective actions on missed KPIsPresent all metrics to Senior Management and Management on a monthly and quarterly basis.Responsible for providing research and root cause analysis for quality and environmental efforts.Provides input into the planning, organization, implementation and monitoring of management processes, tools, risks, and issues.

High volume direct contact with consumers regarding businesses and individuals engaged in fraudulent, misleading, deceptive, or illegal trade practices. Process, review, and track hundreds of consumer complaints systematically and legally. Handle voluntary mediation between consumers and businesses in which cases typically seek injunctive relief, restitution for consumers, costs and penalties.