Paige Scott Email and Phone Number
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Paige is a strategic business leader using her experience to lead teams that execute, drive growth and retention results in sales and account management through engaging, equipping and empowering. She is an executive leader with 20+ years in employee benefits and has extensive experience leading continuous improvement and redesign programs and teams. She has driven results in Service and Account Management, Process Management, Quality, Communications, Change Management, Metrics & QA, Knowledge Management and Customer Experience strategy development. She has been a repeat speaker at LOMA's annual Customer Service conference. Competencies: Thinks Strategically – Sets direction aligned to the company’s strategy.Motivates People – Gains people commitment to achieve business objectives through clear communication of the company’s vision and flexing leadership styles to inspire high performance.Creates Partnerships – Authentically builds trusted relationships and collaborates across diverse and multi-functional teams to successfully drive business objectives.Seizes Opportunity – Seeks new opportunities and ways to create balanced business growth while improving operational capabilities.Drives Results – Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards
Reliance Matrix
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Vice President, Customer Success & Revenue EnablementReliance Matrix Mar 2024 - PresentPhiladelphia, Pennsylvania, UsResponsible for designing and executing strategic transformation, optimization and modernization journey for the Sales and Customer Solutions organization, partnering closely with the SVP and other business leaders to drive change and deliver value to the organization. Head of the Customer Solutions organization (Client Management and Implementation teams) supporting the growth and retention of our $2B customer base. The VP is responsible for strategic leadership for driving profitability, revenue growth and managing client relationships.
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Vice President - Sales Strategy & EnablementReliance Matrix Mar 2022 - Mar 2024Philadelphia, Pennsylvania, Us
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Assistant Vice President - Chief Of Staff, Group DistributionGuardian Life May 2020 - Mar 2022New York , Ny, Us -
Director, Client Management - Distribution OrganizationGuardian Life Apr 2014 - May 2020New York , Ny, UsResponsible for leading and developing Regional Service Managers, Account Managers, Renewal Specialists and Sales Support Associates in Regional Sales Offices and across 3 market segments driving profitable growth and retention. This includes leading process improvement initiatives which evolve the customer experience. Accountable for implementing a new service model (organization design, roles and responsibilities and capabilities) to meet/exceed customer expectations, sustain profitable growth, increase sales, and retain clients. Work collaboratively with the Sales Leadership, Regional Service Managers, Sales Operations, Large Account Practice Leaders, Underwriting, Products, Project Management Office, and other key business areas. Accountable to understand region specific issues and market potential and develop business plans and regional strategies to enable the group sales office personnel to drive profitable revenue growth through strong renewal underwriting discipline, retention and additional sales.
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2Nd Vice President - Customer Experience LeaderAssurant Employee Benefits Jul 2013 - Apr 2014Kansas City, Mo, UsDeveloped and executed on Customer Experience Strategies & Continuous Improvement programs for AEB's Group Insurance Voluntary Products, driving a customer focused culture by developing a roadmap and executing on strategies and initiatives that enabled Assurant Employee Benefits to improve and enhance the overall customer experience, achieve departmental goals and pursue higher levels of performance. Led the Customer Advocacy / Service department responsible for the day to day servicing of AEB policyholders, brokers, members and internal partners. This responsibility included the top tier Customer Loyalty Managers who served MVP brokers and policyholders. -
Assistant Vice President - Operational Engineering (Continuous Improvement)Metlife Jan 2010 - Jul 2013New York, Ny, UsLed a team of business process engineers responsible for the improvement of products, services and processes within the Group, Voluntary and Worksite Organization. These efforts were both “incremental” and “breakthrough” transformations driving improvements in the customer experience, organizational efficiency, effectiveness and scalability. I successfully led a large scale initiative to re-engineer the service model, integrating people and processes to improve the way in which we face the customer and the broker community to a single point of contact for account management. -
Assistant Vice President - Account ManagementMetlife Jun 2005 - Jan 2010New York, Ny, UsLead Account Management teams across several territories and market segments during this tenure. Primary focus of the Account Management teams included case implementation, underwriting, service, contract maintenance, financials, persistency and ultimately, relationship management for our group customers who purchased group or voluntary products and services from MetLife's vast portfolio. Successfully partnered with sales partners and produced results that supported revenue growth, earnings, expense management and persistency on our inforce customer block.
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Assistant Vice President - Voluntary Benefits GroupMetlife Sep 1994 - Jun 2005New York, Ny, UsStarted as Account Manager and advanced leadership responsibilities and scope during this tenure. Managed and developed diverse teams of over 100 persons responsible for the successful implementation and account management support of group employers/customers that purchased voluntary and worksite marketed products. This included strong operational management. Successfully managed the implementation and enrollment of participant records through ongoing payroll deduction. Seasoned oversight for EDI, transmissions technologies, payroll deduction and direct billing, administration of multiple products including universal life, variable universal life, critical illness, group property & casualty, long term care, legal services, pet insurance, etc.
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Customer Account Representative - Group Medical DepartmentMetlife Sep 1992 - Sep 1994New York, Ny, UsProvided administrative and claim service support for MetLife's Group Medical Accounts at the individual participant level as well as institutional group level. Supervised Claims and Call Center operations.
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Customer ServiceThe Hartford Nov 1989 - Jul 1992Hartford, Ct, Us
Paige Scott Skills
Paige Scott Education Details
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University Of Illinois Urbana-ChampaignBachelor Of Science -
Aurora UniversityBusiness
Frequently Asked Questions about Paige Scott
What company does Paige Scott work for?
Paige Scott works for Reliance Matrix
What is Paige Scott's role at the current company?
Paige Scott's current role is Strategic Leader | Passionate about Customer Experience | Enabler of Change | Client Management | Employee Benefits.
What is Paige Scott's email address?
Paige Scott's email address is na****@****ail.com
What is Paige Scott's direct phone number?
Paige Scott's direct phone number is (212)-578*****
What schools did Paige Scott attend?
Paige Scott attended University Of Illinois Urbana-Champaign, Aurora University.
What are some of Paige Scott's interests?
Paige Scott has interest in Motivation, Leadership And Employee Development, Quality And Business Process Management, Operations.
What skills is Paige Scott known for?
Paige Scott has skills like Process Improvement, Employee Benefits, Insurance, Leadership, Program Management, Change Management, Life Insurance, Account Management, Underwriting, Customer Experience Management, Health Insurance, Strategic Planning.
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