Focusing on collaboration and strategy, we engage with stakeholders across the entire customer lifecycle and blueprint their path to digital maturity. As thought leaders, we use our industry expertise and DAP perspective to design, implement and measure business outcomes. We are pioneers of benchmark-driven value stories, empowering our customers to articulate the success and value realization of their transformational journey.

Driving strategic innovation in Customer Success with an entrepreneurial spirit and global vision.Key Responsibilities & Achievements:Manage team of senior program managers, collaborating with Executive and Senior leadershipSpearheaded company-wide Center of Excellence (CoE) strategy, including framework development, CS methodology integration, and digital self-serve implementation (DAP Blueprint - 3 years)Developed and operationalized organization-wide risk management framework (18 months)Internal and External SME on Scaling DAP within Enterprise OrganizationsLeadership & Expertise:Foster innovation culture through strategic planning, execution, and KPI monitoringDrive customer-centric solutions, enhancing advocacy, retention, and service revenueFeatured panel speaker at customer conferencesRegular contributor to field marketing eventsCollaborate with industry analysts (Gartner, Forrester, IDC) on thought leadership, Magic Quadrant content, and webinarsCommitted to making DAP a global phenomenon through innovative approaches, strategic influence, and cross-functional collaboration.

Founding Member - Current membership: 250The mission of the Women’s ERG is to cultivate an inclusive environment that supports and encourages women to advance their skills and leadership potential through connection, mentorship, collaboration and discussion. This group shall serve as a forum for women to amplify their voice and foster a sense of belonging within the community. We have a four-prong approach to long-lasting support for all female-identifying people and their allies: Professional Development, Education & Social Impact.

Lead direct reports in partnering with the world's largest brands to help them grow their digital adoption capabilities & best practices.Cross functional collaborations with senior executives in the pre-sale cycle to drive strategy blueprints for nurturing digital adoption at scale (3-5 year programs).Assess customers’ current digital adoption program, identify gaps and opportunities, design a go-forward plan to maximize digital adoption maturity, and support customers with execution. Collaborate with Account Executives and Customer Success Managers to develop strategic account plans and define the role of Services.

Am inspired to lead by an amazing team of 11 members - 3 different roles: Consultant, Solution Engineer, Product ConsultantResponsible for driving post-sales organization KPIs for Customer Success Have contributed over $1.3 million in Service revenue in the pre-sales cycle Lead cross organizational initiatives including: - Re-evaluation and reconstruction of service package pricing - 12 month project - Internal system rollout of Financial Force as Project Mgmt system for post sales org - 7 month project- Identifying operational inefficiencies and partnering across orgs to drive alignment for scaleResponsible for customer escalations and solution management for Fortune 100 customersLead hiring, training, and nurturing talent across a technical delivery team, by providing coaching, skills development, and career planning.Develop and embed best practices for implementation methodology and cross-team collaborationPromote the understanding of new product features to ensure the team are maintaining advanced knowledgeOversee the delivery of the team's implementation projects, ensuring ongoing focus on value and quality.Manage resource capacity and partner with SE Leads to resource customer engagements, coordinating efforts where needed.

Manage Client Success for Fortune 500 companiesAccount Responsibilities:- Enable Strategic Accounts to leverage WalkMe as Digital Adoption Tool company wide- Exceed target goals by protecting revenue, improving extension rates, reducing churn and expanding revenues.-Responsible for full SaaS implementation and success strategy- Own and maintain the Executive client relationship, acting as an advocate and trusted advisor, proactively mobilizing WalkMe resources (Services, Support, Sales, Product Mgmt. etc.. ) on behalf of the client; creating a streamlined WalkMe client experience- Hold regular and effective communication with the client (QBRs, email, social media), maintain client reference-ability and high participation in WalkMe events (client luncheons, industry events etc..)-Pro-actively engage clients, identify any factors that impede customer satisfaction and work to remove roadblocks.-Minimize customer churn by understanding the customer’s business, their challenges and their goals and appropriately introduce WalkMe solutions. -Defend the account from competition, demonstrate effective use of heat maps, sales plays, ROI and advocacy-Foster collaboration and work closely with the extended WalkMe Sales team (AEs/SCs) to maximize opportunities

The Warrior Sanctuary's purpose is to serve as a bridge between traditional and indigenous healing practices & practitioners, and those individuals who are seeking authentic holistic healing methods.Offerings: A multi-modal healing practice that combines both science and spiritual aspects from the science of yoga (Hatha), Pravada Shamanic Sound Healing & holistic coaching for the divine feminine.

• Lead Digital Marketing Strategist for rebranding a $3.5M independent fitness center• Coordinating w/ leadership to develop KPI’s, metrics, and monthly budgeting• Tracking ROI and marketing analytics through paid functions and Google Analytics• Planning social media & content calendar for 3 different revenue generating aspects of business• Leading paid strategy on Instagram, Facebook, & Google AdWords• Conducting SEO analysis, updating keyword matrix, and developing corresponding content strategy• Rebranding earned media through community management Yelp, Google Reviews, Facebook• Collaborating w/ sales team to increase lead generation and retargeting practices

**Independent growth consultant for $500K annual revenue business**Conducted financial health analysis to determine revenue streams, growth opportunities and expense management**Built and implemented Digital Marketing strategy: Website rebuild, developed paid media campaigns, installed Google Analytics, content creation, brand management**Generated 8 new clients per month, conversion rate of 6%, ROI of $12K short term, LTV of $115K**Developed new pricing model by implementing membership pricing, which included communicating price increase, updating website and internal systems**Grew client base by 10% by driving web traffic to site and creating lead generation method **Helped determine and negotiate a $16K facility improvement for outdoor spaceIdentified opportunities for new hires to manage daily workflow

Empowering Individuals To Pursue the Work They Love-General Assembly transforms thinkers into creators through education and opportunities in technology, business and design. Visit General Assembly to learn more about technical training via part-time programs, classes and workshops, bootcamps, campus events, and more!**600 employee start up, series D funding- 1 of 4 hired onto a new team, now product sales veteran leading 13**Responsible for sales strategy, implementation and execution for all B2C leads (120+ weekly)**Generated more than $1.45M in gross revenue YTD (top 10% in company), met and exceeded target in first month of Q4**Close Rate: 15.9% for 2016 (top 10% in company)**Selected as training coach to new hires, designed and conducted product and “how to sell” training sessions**Lead Liaison for all online products and interpreting product fit and communication strategy**Responsible for identifying operational inefficiencies, communicating issues and troubleshooting interim fixes**Delivered data analysis and Salesforce reports to identify opportunities for lead contact**Selected to “Brain Trust”- ideate solutions and communicate team concerns to upper management**Selected Q1 and Q3 MVP of 13 team members, based on Performance, Productivity, Potential, Professionalism

**Full life-cycle recruitment for IT Solutions, IT Systems, Software Development and Program Management**Source via multiple channels: referrals, network, offshore teams, marketing, search, and cold calls**Compete in a production environment with targeted metrics, quotas, GP $, and yearly revenue Specialties* IT recruitment * Executive Search* Off-shoring in Vietnam* BPO

**Full Life Cycle Recruitment: Responsible for assessing job orders, sourcing and candidate segmentation, candidate interviews, references, resume and interview preparation and coaching, rate and contract negotiation, offer acceptance/decline, job order completion/closure**Able to assess candidate technical capabilities, soft-skills and articulate 360 degree professional profile to both internal and external stakeholders**Candidate interface and daily communication with multiple levels of the organization (Administration to C-Suite)**Drive sales leads through references, client/candidate interface, and LinkedIn networking**Manage expectations and communications of multiple parties’ needs/concerns**Understand company cost structures, inefficiencies, financial constructs and how these effect organizational development, growth and culture**Conduct salary negotiations, monetizing benefits, working with General Services Administration (GSA)**Develop new client partnerships by assessing company performance and satisfaction, recognizing market conditions and identifying talent needs

Graduate fellowship during MBA studies **Recruit prospective students that will enhance and broaden the perspective of university culture**Grow student engagement with "Diversity Ambassadors Program"​**Work with various admissions counselors on adhoc projects**Organize and execute various group visits to campus**Coordinate events with partnering departments and co-sponsoring activities**Assist with outreach programs within the DU community and around the Denver metropolitan area **Actively seek and participate in multicultural events and community programs that contribute ideas to the University's core values of Inclusive Excellence, Innovation, Engagement and Integrity.

Intern for Continuum-Search (executive-retained search firm)**Specializing in the Healthcare IT industry.**Conduct both local (Denver) and national searches for companies**Conduct preliminary researching for candidates, assist with marketing and website updates, write industry specific informative blogs (social media) and various other projects

Worked full-time at Sismo Jeans, a dynamic fashion company in Buenos Aires, Argentina for 6 months**Lead Team Consultant in international market expansion for men’s fashion company**Helped coordinate and facilitate international expansion and development into the US coastal markets**Completed various ad hoc projects for the company to present to international brand distributors**Conducted market research, supply chain logistics, sales projection and budget analyses, real-estate liaison **Supported the Production, Commercial, Inventory and Packaging departments**Completed a full rotation of all the company departments in that specific location including: inventory management, financial projections, marketing, graphic fashion design and partial manufacturing and shipping**Communicated in both English and Spanish to help teach local employees English for business communication purposes

**Worked part-time as an executive intern for a growing fashion company that specializes in higg end retail scarves **Completed and managed various daily projects that included: industry specific projects, inventory management, website management, photoshop projects, shipping (UPS, USPS) and transaction completions using Quickbook

Intern for a non-profit organization dedicated to business and community development in a multi-cultural neighborhood in Northeast Denver**Worked on various in-office projects (admin responsibilities, leadership support, office management)**Served as a neighborhood liaison**Project managed fundraisers (silent art auction)**Helped organize holiday celebration for neighborhood community