Paige Cook Hynson Email & Phone Number

Indianapolis, Indiana, United States

- Manage 9 direct reports in the onboarding of new client vendor service contracts and subsequent reconciliation and reimbursement processes; in 2022, onboarded $67M of service agreements covering 12,750 medical devices.- Establish and maintain client relationships; lead weekly calls with clients to present prepared reports and act as a resource to new clients during the initial stages of the partnership.- Identify relevant KPIs related to new client vendor service contract onboarding and develop ways to present these metrics in Power BI; ensure team compliance to KPIs for presentation to executive leadership.- Drive continuous improvement initiatives focused on vendor service contracts, cost reduction, and departmental procedures, including both project management and participation in related projects.- Developed new functionality for internal ServiceNow platform and worked with IT to execute; trained and led team through adaptation of the new functionality. Continue to work with IT on enhancements to platform.- Provide leadership, associate development, and performance management to ensure collective achievement of company goals and objectives, high levels of employee engagement, and timely completion of assigned actions.

Indianapolis, Indiana, United States

- Ideated and founded the New Business Service Strategy branch within the Service Strategy department to address strategic concerns among new business.- Developed and executed the waterfall savings analysis financial model that details cost savings opportunity at potential new customer sites over a five-year period; success and accuracy of model has led to required inclusion in all new potential customer proposals.- Identified risk and threats at potential new customer sites and presented findings at executive-level meetings.- Consulted on service strategies at new customer sites via collaboration across both internal departments and customers.- Recognized department need for and innovated new functionality for internal ServiceNow platform and work with IT to execute.- Managed 2 individual contributors; acted as a mentor and subject matter expert for a team of 12 other individuals within the Service Strategy department.

Indianapolis, Indiana, United States

- Analyzed data to identify areas of potential improvement and business growth in the field organization.- Identified, researched, and executed National Strategies across the country to reduce field material cost and labor hours in alignment with business objectives and KPIs. - Researched, developed, and implemented cross-departmental projects that expanded the company’s business portfolio and drove new program offerings to customers. - Collaborated with field leadership to determine regional service strategies and strategic direction.- Led multi-million dollar negotiations with vendors resulting in successful partnerships and development of Master Service Agreements.- Maintained amiable relationships with vendors and acted as the company’s national contact and mediator to address regional vendor issues when necessary.

Cary, North Carolina, United States

- Led and managed cost savings initiatives targeted at reducing unnecessary materials cost and labor hours. - Achieved $9.8M in cost savings through identification and execution of projects in fiscal year 2016; was on track to hit $12M in cost savings in fiscal year 2017.- Drove strategic change management and process improvement at all levels of the organization.- Performed analytic deep dives on large sets of data to identify areas of cost savings opportunity.- Acted as a strategic consultant to senior level vice presidents and zone directors to improve KPIs.

Indianapolis, Indiana

- Worked to develop a Modular Anthropomorphic Test Device for the U.S. Military- Independently responsible for the rib cage component of the Test Device- Researched, designed, and created a working prototype within a 10 week period- Documented and created progress reports for the U.S. Military- Collaborated with a team of other interns and full-time engineering staff on project

Terre Haute, Indiana

- Counseled 74 residents to handle both social and academic issues- Built hall unity through recreational and education activities- Managed hall environment, policy, and rule enforcement- Assisted freshmen students on study habits and academic planning- Oversaw two Sophomore Advisors on the floor and mentored them throughout the year

Terre Haute, Indiana

- Conducted research experiments concerning knee and hip replacements- Responsible for researching, designing, and implementing scientific trials- Prepared and analyzed data obtained from trials for scientific publication- Harvested ligaments and bones from cadaveric specimens for testing- Worked both individually and with a team of multiple professionals and other students

Master'S Degree, Biomedical Engineering

Bachelor'S Degree, Biomedical Engineering, Cum Laude