Paige Evans Email & Phone Number

Portland, Oregon, Us

Portland, Oregon, Us

Mclean, Va, Us

Coordinated the delivery of multiple projects of varying complexity for US Card, managing several projects at a time. Identified and implemented process improvements within the Risk Management and Compliance team as well as across several areas of Marketing Operations. Lead cost improvement initiatives to shorten timelines, streamline resources, eliminate unnecessary project tasks, and improve quality of communication and distribution of data.• Successfully created and ran first ‘Agile Pod’ for Partnerships Marketing Operations, transitioning to an agile environment.• Regularly communicated project plans and project status with executive level leadership, providing transparency in order to assist with strategic planning.• Worked with service and process owners across multiple lines of business to ensure expedient and satisfactory customer experiences.• Created a new process that ensured teams had a channel to report, manage and resolve problems in a consistent, compliant and repeatable manner.• Played a lead role in writing project requirements, creating project timelines and tracking deliverables.• Helped to create and document best practices for the Incident Analyst team and created documents/templates for analysts to use in the future.• Ensured compliance with all Federal and State regulations, resulting in clean audits with no findings.

London, Gb

Directly responsible for leading a team of 14+ customer service and collections specialists in delivering best-in-class service to our business client base, assessing and managing KPI, and achieving business goals. Talent for creating excitement and maintaining high levels of morale through change. Skilled in behavioral coaching and feedback, performance evaluation, cultivating talent and career growth. • Communicated procedural changes to employees, leadership and customers.• Established and improved productivity, quality, and customer-service standards.• Created monthly Fun Calendar and ad hoc events, Brand News Letter, co-lead of monthly Town Hall committee.• Adept knowledge of Corporate Governance, managing and operating within a highly regulated environment. Reputation for effecting high levels of policy and procedure accuracy.

London, Gb

Managed collections activities including both outbound and inbound phone calls regarding past due accounts and established payment arrangements. Addressed all customer concerns through troubleshooting and research. Understood and adhered to internal policies as well as State & Federal collections guidelines. Documented customer conversations and resolutions, ensuring consistency and accuracy.• Recognized as a subject matter expert in policies, procedures, regulations, and operating systems.• Managed the entire operations floor when management was off site/unavailable.• Organized and lead fun events and contests for employees, promoting employee engagement and a positive workplace environment.• Conducted department wide training on new policies and updated procedures.

Minneapolis, Mn, Us

Managed collections activities including both outbound and inbound phone calls regarding past due accounts and established payment arrangements. Addressed all customer concerns through troubleshooting and research. Understood and adhered to internal policies as well as State & Federal collections guidelines. Documented customer conversations and resolutions, ensuring consistency and accuracy.• Recognized as a subject matter expert in policies, procedures, regulations, and operating systems.• Performed skip tracing to locate customers and establish customer contact.• Gathered and ensured all required documentation was obtained prior to coordinating repossession of collateral.

Criminal Justice And Corrections

Education record