Provide services for franchises in Charlotte, Dallas, Las Vegas, Phoenix, and SeattleComplete all billing and secure payment of accounts receivableFile all invoices in QuickBooks Online and reconcile payments Ensure appropriate payment of field employees

Oversee employee schedules to maximize efficiencies Field customer concernsMaintain all files for clients, including insurance, tax, and invoice requests

Headed day-to-day operations and implemented strategies to acquire new accountsDirected field employees on job schedulesManaged payroll for all employees including timecards, commissions, and bonusesSustained account relationships with prompt updates on jobs and reviewed requestsReported out account updates to Upper Management, categorized by type of work, revenue, and funds outstanding

• Developed and maintained social media for the company• Maintained client relationships while conducting house visits while the clients were away• Cared for pets of clients who went on vacation or took trips

• Maintained customer relationships while assisting with all concerns over the phone• Helped to revise and create programming for merchant's terminals• Utilized PeopleSoft, Customer Service Tool, and Tandem

• Maintained customer relationships while processing transactions for customers quickly and accurately and handling all concerns• Handled cash for amounts larger than $100,000 weekly• Kept a balanced cashbox and a record of all differences at end of shifts• Trained and supervised new tellers by observing them and introducing them to customers

• Answered the phone for client inquiries• Filing of direct correspondences with clients and input their information in an orderly fashion• Assisted in organizing and preparing events as well as delivering and preparing of mass mailings• Utilized Word, Excel, PowerPoint, Outlook, and SharePoint