Paige Kramer Email & Phone Number

Partnered with all levels of the JLL Bank of America portfolio to develop an internal handoff document, tracking project lifecycle from ideation to closure.• Presented weekly updates on market trends in team meetings, focusing on topics relevant to the portfolio.• Developed working knowledge of the BoA portfolio through research, data analysis, and job shadowing of different divisions associated to the account.• Participated in site walks, working with facilities and property management professionals to better understand overall goals and limitations of the projects.• Execute administrative duties as assigned.

Ocala, Florida

Assumed active role in the sales, negotiations, tracking, and closing of various types of contract transactions for R&L Global Logistics, a domestic and international logistics services with an annual revenue of $500M+.• Developed and maintained relationships with 176 new carriers to enhance capacity by 26%.• Spearheaded four optimization projects to improve efficiency and productivity by ~14%.• Analyzed market trends to gain leverage in negotiating high volumes of spot market pricing agreements resulting in ~18% better rates vs. peers.• Lead end-to-end customer management for all shipments resulting in 98% customer retention.• Liaised with account executives and escalated all SLA breaches with action plans to maintain customer satisfaction levels.• Exceeded all performance expectations around volume and revenue margins (>20%).

Ocala, Florida Area

Developed and implemented training classes for on-the-floor trainers (50-70 trainees in all) to develop themselves in a way that better covers operational needs including time management, streamline training for operation optimization, and developmental leadership.• Successfully authored and executed 5-week training programs for a managerial staff of 40 leading to the most successful launch in Chewy’s history for quality, safety, productivity and variable cost.• Tracked onboarding training for 75% of new leadership through a 6-week agenda lead by myself and operations leadership.• Developed and implemented training processes to improve performance management, learning curve achievement, and on-the-floor trainers.• Utilized company software (ChewyU, Excel, IWarehouse, Sharepoint, HighJump) for data entry and information management.• Managed a team of 40 trainers while maintaining highest performance standards and customer centricity.• Authored SOPs for missing or improved processes leading to a 2-3% quarterly improvement.

Harrisburg, North Carolina

Mooresville, Nc

Mooresville, Nc

Master'S Degree, Real Estate

B.S.Organizational Management, B.S. Marketing Analytics, Business, Management, Marketing, And Related Support Services

Associates In Arts Business Administration, Accounting, Economics, Finance & Marketing, Business, Management, Marketing, And Related Support Services